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Reviews for Rockdale Healthcare Center are sharply divided, with some families praising the intensive physical rehab program and caring staff during short-term stays, while others describe serious lapses in basic care, cleanliness, and communication. The community's 3.3 Google rating reflects this mix of strongly positive and strongly negative experiences.
AI-generated from reviews and community data.
Rockdale Healthcare Center is a senior living community in Conyers, Georgia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.3 out of 5 across 42 reviews.
Rockdale Healthcare Center is a 103-bed skilled nursing and long-term care facility in Conyers, Georgia. It serves patients recovering from hospital stays and those requiring ongoing nursing care.
Family experiences at Rockdale are mixed and often shift over time. Some families report staff who are attentive and invested in patient progress, one family saw their wife regain the ability to walk within two weeks, while many others describe interactions marked by rudeness, inattention, and poor care practices. Common concerns include inconsistent staff responsiveness that deteriorates after initial weeks, patients left unattended, missing clothing and hygiene issues, and staff who enter rooms without knocking or explaining care before proceeding. One family wrote: "the place looks a little worn when u first come in," though they found caring staff present during their stay. Safety incidents and administrative dismissiveness have also been cited.
Rockdale holds a 3.3 out of 5 Google rating based on 42 reviews, reflecting the significant variation in family satisfaction and persistent staffing and care consistency concerns.
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Help Me Choose3.3overall · 42 ratings combined
3.3★ on Google (42)
None Of your business
Feb 2026
The staff is very rude . Get more training knock before entering the room Explain what you’re doing before proceeding to do anything. Ask for permission. My mom fell in this facility while on the Hoyer lift.I reached out to administrator and he was very nonchalant. 👎🏿
Alexis Valdes
Feb 2026
Unfortunately this facility does not deserve even one star. My mother was placed her after an extensive stay in the hospital. I am very thankful that my family and I were able to be there everyday for my mom as this place is a house of horrors. The ladies who attended to my mom only brought forth attitude, laziness, despise for their patients, and were incredibly demeaning. The physical therapy team were absolutely terrible. They treated my mother like trash. There was a visible lack of training and care for their patient during PT. My mother was not afraid to walk until we arrived at Rockdale. She had a fear of the PT staff as did our family. If you were to speak up on their lack of care or efforts you received a perfect example of unprofessionalism. During our stay, we were visited by teams who were examining the facility and determining if the facility was up to par, which it was not. Fortunately, I was able to explain all of my families concerns and worries. My family stayed day and night to ensure my mother was safe. We did not trust her in their care. I would not send my dead dog to this facility. It is very unfortunate that there are patients who are not able to speak up for themselves. The employees are bullies and entitled. I would not be proud to be employed here. I would not send my loved one here again. The only kind person we came across was a janitor and she checked in on the wellbeing of those she attended to. Your loved ones are not cared for here. They are left to sit and rot and be yelled at by staff day in and day out. It is such a shame. If you are looking to send your loved ones here, think twice. I regret sending my mother here as it was one of the worst experiences we have endured together. I do not know how this facility is still in operation.
valentina mcc (val)
Jul 2025
If you’re thinking about putting anyone you care for, even just a little, in this facility, then don’t. Because you don’t put someone you care for in this facility. The select of nurses we saw were pushy, and quite frankly rude. Patients roaming, unattended, whilst the doctors are acting as though that’s normal and appropriate. Clothes missing, soiled diapers, people left unattended for more than enough time for a CNA to come in and take care of it. Also, clothes left on the floor. They only want money, they pushed and pushed that she should be discharged later. Even after they rudely told us off, claiming that we had to wait another day which in no way was legal, they had another storm for us when we got there. A lady with AIRPODS and long nails that are suitable for no nurse came and said let’s do this the proper way. Claiming that we should wait longer because she needed more of her prescription, just anything to stammer us from leaving this train wreck of a “facility.” Then it was the blood pressure and the sly comments made by nurses we finally got out. Bottom line is this, this is a horrible place to put any of your patients in, especially ones that are mentally incompetent and can’t stand up for themselves. Please go somewhere elsewhere for those you hold close to you. And staff, fix your attitude and do your job. Wash your patients because that’s what they deserve, imagine being deprived from the ability to be clean. Don’t go into a field of care if you can’t care.
John Tyndall
May 2025
My wife was admitted for 20 days because she could not walk following a lengthy illness at at hospital. Within 2 weeks she was up and around. OK, so the place looks a little worn when u first come in and it seems a bit dimly lit. Just stay for a few days with your loved one and you will see a lot of caring people doing the best they can. With a few exceptions, the staff was caring and helpful. What more can you ask? The food was pretty good for lunch and dinner. Breakfast was a bit monotonous but if you find the right person they can get you different foods besides eggs and grits. Physical Rehab. was no joke as long as you wanted to participate in your own recovery. They did not mess around but challenged my wife for 2 hours+ every day. The outside courtyard was good, and since it was spring there were flowers and birds at the feeders. Really nice. I have to say that staying here for short term rehab. was a blessing. Get involved with your loved ones care!
Nicole Tanner
Apr 2024
Let me start by saying this, Rockdale Healthcare is much better than most. Even though it still has a lot of cons. My grandmother has been in this facility for 7 months, and in the beginning everyone was so attentive and helpful with any and everything. Well by month2 that all went out the window, phone calls stopped and the attention my grandmother received became very subpar. My grandmothers health took another hit due to them not checking her catheter to make sure it was draining, she ended up with a uti and because she became sepsis. But that not even the icing on the cupcake… the CNA (Crystal) responsible for my grandmother was asked to check on her vitals while we were there, and she did. Just not before saying well she isn’t eating so she’s going to be weak. My grandmother’s blood pressure was low but came back up before we left. The only reason my grandmother was even taken to the ER the following day is because we called to check on her and nothing had changed and blood pressure was back low. If you are in the health care field and can even do the simple things as far as checking on equipment and whatever to ensure it’s working properly then why are you here? Then not to mention how nasty and messy my grandmothers side of the room stays… open cookie bags, chips, straw paper, anything they open to use on her or for her is left on the nightstand opened packs of A&D ointment, toothpaste, toothbrush, you name it. I clean it up every visit. I wish I had took pictures before I started.
5 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 12, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity G of L: actual harm, isolatedCorrected Aug 20, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Aug 20, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Aug 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2023
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Rockdale Healthcare Center offers Skilled Nursing / Long Term Care.
Rockdale Healthcare Center is located at 1510 Reniassance Drive in Conyers, Georgia.
Reviews for Rockdale Healthcare Center are sharply divided, with some families praising the intensive physical rehab program and caring staff during short-term stays, while others describe serious lapses in basic care, cleanliness, and communication. The community's 3.3 Google rating reflects this mix of strongly positive and strongly negative experiences.
Rockdale Healthcare Center had 5 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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