My husband John spent over 4 weeks there due to a fall resulting in a broken hip. I'm so glad we chose Rock Hill Post Acute. They were all wonderful to him. From the nursing staff - Dorie, Bridget and others, with a BIG shout out to Peggy. I loved her!! She was so helpful to John and on top of his needs. A great all around nurse. She even taught me how to care for him at home. Nasser, Regina, Lillian and Holly were all wonderful and caring CNA's. They took good care of John. Nasser was especially caring and kind to him. And the Physical, Occupational and Speech Therapy department was exceptional. Matthew, Michael, Kevin, Lawrence and Todd and all of them worked very hard and were very patient with John. I want to thank them very much for all that they did for him. I appreciated their dedication and kindness. And a shout out to the activities directors. They had something fun everyday for the residents to do.I would definitely recommend Rock Hill Post Acute Care Center for your loved ones needs.<br>Kathy Murphy
Whatever you do, DO NOT send your loved one here for rehab.<br>The lack of care, accountability, responsibility, and concern at this facility is unbelievable. I honestly don’t know how this place hasn’t been shut down yet.<br>I will tell you, all the DON Scott Fields does is post videos on tiktok talking about how much money he makes, he needs to be worried about the care of the residents before this place gets shut down, which I hope it does!<br>My dad was admitted in February for rehabilitation. During his stay, he spent more than half of his time confined to bed because CNAs rarely offered to get him up. Even when we requested assistance, it was treated like an inconvenience and often took an extremely long time for anyone to respond.<br>My dad was hospitalized for about a week with severe dehydration and a serious UTI. Because he had a feeding tube, it was the nursing staff’s responsibility to ensure he received adequate water intake. My mom and I spent nearly every day at the facility advocating for him, yet our concerns were repeatedly ignored.<br>The staff also failed to consistently check or change him, despite the fact that he already had a pressure wound. We brought these concerns to the Director of Nursing, Scott Fields, multiple times, but nothing meaningful ever changed.<br>One particularly alarming incident occurred when a nurse named Patricia attempted to administer another resident’s medication to my father. She insisted it was his medication until the mistake was caught. When this was reported, the response from management was simply, “I’ll have a talk with her.” A medication error of that magnitude could have had devastating consequences.<br>Another employee, Lilly, who normally works in rehab, frequently displayed a poor attitude toward both patients and families. On one occasion, I asked when my father had last been changed, and her response was openly hostile. We were also informed that she stated she refused to care for my father.<br>Nassar, a CNA, repeatedly claimed he checked patients every two hours. However, there were multiple occasions when we found my father’s clothing completely soaked with urine, clearly indicating he had not been changed for an extended period of time. In addition, several comments he made toward me made me uncomfortable and were inappropriate.<br>I also had an uncomfortable experience with a CNA named Holly. During visits with my father, she asked intrusive personal questions that were completely unrelated to his care, including asking about my wrists. I found this unprofessional and inappropriate. Family members should be able to visit their loved ones without being questioned about private personal matters.<br>We also experienced issues with Kate Johnson, the administrator, whom we found to be rude, dismissive, unprofessional, and unwilling to address serious concerns.<br>The lack of attention to patient safety was another major issue. On one visit, we found my father being fed while nearly lying down, despite his swallowing difficulties. His meal ticket clearly stated “NO STRAWS - ASPIRATION RISK,” yet straws had been placed in his drink. This could have resulted in a serious medical emergency.<br>To be fair, not everyone at this facility was a problem. The therapy department was excellent. Lawrence (PT), Syleen (ST), Roe (DOT/ST), Matthew (PT), and Siddi (OT) were all outstanding and genuinely cared about their patients. We also had wonderful experiences with Peggy (Wound Nurse), Mary (CNA), Joy (CNA), Bridgette (Nurse), Patrisha (Nurse), Adriana (Night Nurse), and Cheryl (Night Nurse). The activities department was also fantastic and brought joy to many residents.<br>Unfortunately, a few caring employees cannot make up for the systemic problems throughout this facility. Families should not have to spend every day monitoring basic care to ensure their loved one is safe, hydrated, clean, and receiving proper treatment.<br>Based on our experience, I cannot recommend this facility to anyone. If you are considering placing a loved one here, please do your research carefully and consider other options.