3.3(31 ratings)
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1 / 6An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for RiverSpring Home Care are sharply split: physical and occupational therapists are frequently singled out by name for skilled, compassionate care, while several families report serious problems with home health aide scheduling, nursing communication, and customer service. The pattern suggests the therapy/rehab side of the agency performs well, but coordination for home aide visits and administrative follow-through is inconsistent.
AI-generated from reviews and community data.
RiverSpring Home Care by RiverSpring Living is a home care agency serving Bronx, Rhode Island offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.3 out of 5 across 31 reviews.
RiverSpring Home Care by RiverSpring Living is an at-home care agency serving clients in the Bronx, Rhode Island.
Reviewers report sharply divided experiences. Some praised the rehabilitation and physical therapy staff for their knowledge, patience, and commitment to helping clients progress toward their goals. Others reported serious problems with reliability and responsiveness: aides failed to show up without proper communication, calls to customer service went unanswered, and transitions between care arrangements left clients without coverage. Communication challenges were noted, including long hold times and difficulty reaching case managers.
Additional concerns raised included gaps in wound care support, inconsistent therapy scheduling, and what some reviewers described as poor bedside manner and lack of understanding of patient conditions. One reviewer wrote that "the rehab team is extremely helpful when answering questions and always go the extra mile." The agency carries a 3.3 out of 5 rating across 31 reviews.
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Help Me Choose3.3overall · 31 ratings combined
3.3★ on Google (31)
Xy Tmac
Aug 2026
I’ve been trying to help my parents contact their case manager however every single time I or my parents had tried to call no one has picked up. Either they dont speak their language which i understand but at least dont just hang up on them immediately for not being able to understand, at least get a translator on the call to help. its already a struggle for them to get on the phone with someone and to just hang up on an elderly just seems kinda hurtful
chris
Aug 2026
My grandmother is just trying to get the right supplies but her insurance kept forcing the wrong supplies to be delivered to them and refused to help update to the right supplies. I am so beyond disappointed with this insurance and i shouldve listened to what other people had warned me of not to choose this insurance
Pauline Rekatas
May 2026
Today, my husband and I visited a very close friend Leonard Kahn who is 98 years old. From the moment we pulled up at the Home the security guards were extremely eager to direct us to the building our dear friend resides They are to be commanded for their eagerness to assist us and their kindness. THE view is magnificent AND the employees are the best! Thank you to all of those who make our friend, Mr.Kahn so happy to be there. God bless! Pauline Rekatas. Long Island, New York
Ananda Das
Apr 2026
Terrible home nurse service. My mother and I never dealt with a more ill informed nurse who isn't willing to listen. Canceled service after 2nd visit. If you don't know and aren't willing to understand the effects of Parkinson's on blood pressure, stop making suggestions to treat it. And using Google AI overview to "prove" your case is just sad.
Elizabeth
Oct 2025
Rude uncaring and so on. A few good people but not too many. Don't return phone calls. You're gonna be unhappy
RiverSpring Home Care by RiverSpring Living offers At-Home Care.
RiverSpring Home Care by RiverSpring Living is located at 94 W 225th St in Bronx, Rhode Island.
RiverSpring Home Care by RiverSpring Living carries a 3.3 out of 5 rating from 31 Google reviews. Reviews for RiverSpring Home Care are sharply split: physical and occupational therapists are frequently singled out by name for skilled, compassionate care, while several families report serious problems with home health aide scheduling, nursing communication, and customer service. The pattern suggests the therapy/rehab side of the agency performs well, but coordination for home aide visits and administrative follow-through is inconsistent. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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