Romona Conner-Taylor
Jan 2026
My dad got very good care, RIP 2011; now my mom is there getting the best of care, happy birthday Mom, 93 years today!
1 / 3Quick Facts
- Total units
- 140
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 140
- Inspections
- View history (44 citations)
- Capacity
- Licensed for up to 140 residents
- Care Focus
- Skilled nursing and long-term care only
CMS Care Compare
What Families Think
Reviews of River Trace are sharply divided, with some families praising attentive staff and noticeable improvements after a remodel, while others describe serious lapses in care, cleanliness, and communication. The community has a 3 out of 5 Google rating from 34 reviews, reflecting this mixed experience.
The Good
- Staff praised for compassion and problem-solving
- Noticeable improvements after remodeling and staffing changes
- Physical therapy team specifically praised
- Attentive to nutrition and fall prevention
The Bad
- One report of a resident falling and breaking a hip in care
- One report of a 13-hour delay before calling EMS
- Multiple complaints about poor phone/communication systems
- One report of unexpected billing and Medicaid-to-private-pay switch without notice
AI-generated from reviews and community data.
River Trace Nursing And Rehabilitation Center is a senior living community in Washington, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 34 reviews.
About River Trace Nursing And Rehabilitation Center
River Trace Nursing and Rehabilitation Center is a skilled nursing and long-term care facility in Washington, North Carolina, licensed to serve 140 residents.
Family experiences at River Trace are mixed. Recent visitors report significant improvements in the facility's condition and atmosphere, noting a more welcoming environment than in past years. Some families highlight responsive staff who address nutritional concerns and work to prevent falls. However, other families report serious lapses in care coordination, including delayed emergency response to falls and failure to notify family members of hospitalizations, as well as billing complications and difficulty reaching the facility by phone.
The community carries a 3 out of 5 Google rating based on 34 reviews, reflecting the polarized feedback from families whose experiences have ranged from praising staff compassion to expressing alarm over patient safety and communication breakdowns.
Types of Care at River Trace Nursing And Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of River Trace Nursing And Rehabilitation Center
3overall · 34 ratings combined
3★ on Google (34)
Kassie Jones
Feb 2025
My Dad went to River Trace for Physical Therapy due to a broken hip. He was there for 9 days, and he fell again breaking his other hip! River Trace waited 13 hours before calling EMS to carry my Dad to the ER. They NEVER called me to tell me that he was being sent to the ER. I found out when I got a notification from MyChart! I took my dad a plate of food on a Monday, and the same plate of food was still in his room 6 days later. His clothes were lost/stolen, his snacks were stolen by the staff, and his glasses are missing. I took my dad home because he was going downhill in that dump! I have called numerous times to resolve the issue about his glasses, and nobody ever calls me back! The Physical Therapist there are great, everyone else is there for a paycheck! This place is a damn joke! DO NOT SEND YOUR FAMILY MEMBERS THERE!!! They will be in worse shape when they come out than when they went in!
William Pilcher
Dec 2024
RT was recommended to us and I was planning to give a good review but after my mom passes I received an unexpected bill. I tried to call to resolve but the consistent phone problems and lack of voice mail have made it nearly impossible to speak to someone when I attempted to call. They made a change in treatment that switched my mom from MEDICAD to private pay without notifing me and when I picked up her personal possessions I was told we were square. Communications are a huge issue. If there is no voice mail the phone should not ring indefinitely of simple get disconnected. The extension should have a recording or ring back to the attendant. I still need to get this resolved and this might stimulate contact.
Darlene Evans
Mar 2024
The staff has consistently demonstrated genuine concern for my mother-in-law and has been eager to problem solve when addressing issues such as my mother-in-law’s nutritional needs and lack of appetite. Staff has done everything humanly possible to prevent falls and to encourage her overall health. The DON, assistant DON, and unit managers have listened to my concerns and generously offered compassionate and practical solutions. Trudy walked us through the financial quagmire of admission with expertise and empathy. With very few exceptions in terms of staff, we highly recommend River Trace’s determination to embrace excellence!!
vannessa little
Jan 2024
I have visited several family members and friends of the family there over the past few years. About a year or two ago the place was a living nightmare. Roaches, mice, staff didn’t care about their jobs just their checks and their work ethic showed it. I’ve recently been back and it’s a different feel and more welcoming. They are currently in the process of remodeling the place yet it still feel more welcoming then before. They have a very active administration team and the schedule always seems to be fully staffed. The residents appearance shows the changes that are happening. I understand some people have had bad experiences but honestly being visited over the past few years I’d say they are doing an excellent job compared to what I’ve witnessed there before.
Government Inspection History
7 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 22, 2025Health ComplaintHealth Standard11 citations
Provide and implement an infection prevention and control program.
Severity J of L: immediate jeopardy, isolatedCorrected Sep 26, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity J of L: immediate jeopardy, isolatedCorrected Sep 26, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 19, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Jul 18, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Jul 26, 2024Fire Safety StandardHealth Standard14 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Jun 21, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 24, 2024
Aug 4, 2023Health Complaint1 citation
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Apr 27, 2023Fire Safety StandardHealth Standard16 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Ensure staff are vaccinated for COVID-19
Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2023
Dec 16, 2021Fire Safety StandardNo citations
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does River Trace Nursing And Rehabilitation Center offer?
River Trace Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is River Trace Nursing And Rehabilitation Center located?
River Trace Nursing And Rehabilitation Center is located at 250 Lovers Lane in Washington, North Carolina.
What do families say about River Trace Nursing And Rehabilitation Center?
Reviews of River Trace are sharply divided, with some families praising attentive staff and noticeable improvements after a remodel, while others describe serious lapses in care, cleanliness, and communication. The community has a 3 out of 5 Google rating from 34 reviews, reflecting this mixed experience.
How did River Trace Nursing And Rehabilitation Center do on recent health and safety inspections?
River Trace Nursing And Rehabilitation Center had 7 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit River Trace Nursing And Rehabilitation Center?
Submit the Request Information form on this page to connect with River Trace Nursing And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at River Trace Nursing And Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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