Anita
Jul 2026
I called and the phone just rang and rang. Called back and this time a recorded message but no one ever returned my call. I asked for a call back on their website and it's been two weeks with no call back. You just lost business!!!
River Pointe of Moorhead
2401 11th St S3.2(9 ratings)· Moorhead average: 4.2
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1 / 2Quick Facts
- Licensed capacity
- 80 residents
Minnesota MDH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
River Pointe of Moorhead is a small assisted living and independent living community with a mixed reputation—one family described loving, attentive care for their mother, while several other reviewers reported serious trouble simply reaching anyone by phone or getting a callback about a unit rental. The community holds a 3.2 out of 5 rating from 9 Google reviews.
What reviewers praise
- One family felt staff treated their mother with love and dignity
- Positive experience described for end-of-life care
What reviewers flag
- Multiple reviewers reported the phone goes unanswered or unreturned
- Several reports of a total breakdown in communication about leasing
- One report of a staff privacy/HIPAA concern overheard in public
- No published pricing information available
AI-generated from reviews and community data.
River Pointe of Moorhead is a senior living community in Moorhead, North Dakota offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.2 out of 5 across 9 reviews.
About River Pointe of Moorhead
River Pointe of Moorhead is an independent and assisted living community in Moorhead, North Dakota. The community offers private rooms, 24-hour staff, emergency call systems, medication management, housekeeping, and gathering spaces for social activities. All areas are wheelchair accessible.
Reviewers describe sharply mixed experiences. One family member wrote that staff "treated her like royalty," while others reported significant problems with communication, including unresponsive phone lines and unanswered requests for callbacks. Communication issues appear consistently across multiple reviews as a substantial concern for prospective residents and families.
Types of Care at River Pointe of Moorhead
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of River Pointe of Moorhead
3.2overall · 9 ratings combined
3.2★ on Google (9)
Ashley White
Feb 2026
Very bad employee management a month ago I overheard an employee at. The gas station talking about the seniors private parts that is a hippa violation I’m not sure if she still works here I barely put a review because I was still looking for the senior home she was talking about
Jerry Nelson
Jan 2026
My mom was was an elegant angel and a diva...she earned that title. She loved Riverpoint the staff treated her like royalty...just like they treat every King and Queen that resides in comfort! I miss my mom so much however it helps my heart to know she received the best care in the world. I speak from experience...I grew up working our farm and living in some of the most exclusive zip codes in the US. Money fame and external validation will never replace the L♡VE of my mother! My mother passed with a smile on her face! How many of us can say this. I just went there to talk to some of the residents and sing to and with them! This is my God given talent my voice! I hope you know I took time to write this and know I'm real...The longest distance I traveled was from my head to my heart...that which my mom and dad created. God blessed me with 2 amazing parents. I will forever be grateful for the best parents EVER!
Linda Short
Dec 2025
Getting thru to ANYONE at River Pointe is a tall tale. "Pick 1 for....pick 2 for..." up to 7. Nobody answers. Breakdown in communication? There is NONE. Very poor communication. I cannot IMAGINE bringing my mother here. No way.
Shannon Roers Jones
Jul 2024
Well my experience with River Point started out well but it fell apart due to their complete breakdown in communication. On 6/28 I toured a 2-bedroom apartment with Carmen Gonzalez and my mom joined via FaceTime. We had a great impression of the apartment and I left telling Carmen that we would likely the unit but we wanted a little time to talk privately. I asked Carmen to please reach out to me if anyone else expressed interest. I left and realized I had a question and left Carmen a voicemail that same day 6/28 asking one question and and reiterating that we'd probably take the unit and asking Carmen to call me. That was a Friday. The next week was the 4th of July week. The following Monday, July 8th I left Carmen another message staying the same things, please call me I have a question, but I think we'll take the unit. Thursday, July 11th I called the main number hoping to talk to someone because Carmen had never returned my call. I talked to another woman who said that she worked under Carmen. When I explained my situation she said "Oh, we rented that apartment yesterday (July 10th) and we don't have any other units available." I asked her to have Carmen call me. To date (July 22nd) I have NEVER received a return call from anyone at River Point. I understand that the unit is not committed until the paperwork is turned in, but I never had a chance to even ask for the paperwork because Carmen never returned my messages. I'm truly disappointed as I thought this would be a great unit/location for my mother.
Frequently Asked Questions
What types of care does River Pointe of Moorhead offer?
River Pointe of Moorhead offers Assisted Living and Independent Living.
Where is River Pointe of Moorhead located?
River Pointe of Moorhead is located at 2401 11th St S in Moorhead, North Dakota.
What do families say about River Pointe of Moorhead?
River Pointe of Moorhead carries a 3.2 out of 5 rating from 9 Google reviews. River Pointe of Moorhead is a small assisted living and independent living community with a mixed reputation—one family described loving, attentive care for their mother, while several other reviewers reported serious trouble simply reaching anyone by phone or getting a callback about a unit rental. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit River Pointe of Moorhead?
Submit the Request Information form on this page, or contact River Pointe of Moorhead directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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