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Home Instead — photo 11 / 5

Quick Facts

Service Type
In-home health and hospice care, not a facility
Overnight Care
Provides late overnight assistance and respite shifts
Caregiver Matching
Matches caregivers to client's personality
Errand Support
Caregivers drive clients to appointments and errands

What Families Think

Families describe Home Instead as a compassionate in-home health and hospice provider that adapts quickly to changing needs, especially during end-of-life care. Reviewers consistently praise the office staff and caregivers for their responsiveness, flexibility, and effort to match caregivers to the client's personality. All reviews are highly positive, with no complaints about care quality or communication.

The Good

  • Compassionate, flexible caregivers during end-of-life care
  • Staff quickly adjusts hours as needs change
  • Personalized matching of caregivers to client personality
  • Offers overnight and respite shifts for families
  • Consistently high 4.8-star rating from families

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

About Home Instead

Home Instead in Fargo, North Dakota provides home health and hospice care, serving families who need support for aging parents and end-of-life care in the comfort of home.

Families consistently praise the staff's responsiveness and compassion. Multiple reviewers highlighted how the team—including office coordinators like Kim, Nicole, and Tonya—spent time understanding their needs and adjusting care quickly as circumstances changed. One family wrote, "During the last months of our mother's life, they provided not just care, but comfort and compassion." Caregivers noted the flexibility to add overnight support during hospital transitions and the peace of mind that came from having trained professionals available when family members couldn't provide round-the-clock care themselves.

Reviewers with long relationships describe deep loyalty: one family has worked with Home Instead for at least 15 years, first caring for a mother and later a father, recommending the service to relatives who reported strong results. The consistency of positive experience—across initial intake, ongoing care, and end-of-life support—emerges as a defining theme in families' accounts.

Home Instead holds a 4.8/5 Google rating across 19 reviews.

Types of Care

Home Health and Hospice

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Reviews

4.8overall · 19 ratings combined

4.8★ on Google (19)

Bev Olson

Jun 2026

via Google

I can't say enough good things about Home Instead. I will start with Nicole and Kim, my first initial contact was with Kim and she had me excited in the first 5 minutes that we have found a place that would be thoughtful and kind with my mom. Since I do not live close to my mom, I worried about her. Kim and Nicole spent a lot of time reassuring me and that they understood and bent over backwards to find a caregiver that would blend with my mother's personality. They listened and they visited with my mom and found two lovely caregivers. They would do anything! Mom did not drive so they drove her wherever she wanted to go if she needed something done in her apartment for the holidays they helped her with that they were awesome. Plus the normal routine. They treated her like a humanbeing not a person with issues. We are sad that mom is moving into a place that has their own caregiving staff. My hope Is that we can find someone as wonderful as Home Instead, to take care of mom the same way. HOME INSTEAD is your place!!

Pichilla Wiley

Dec 2025

via Google

If you ever need help, Tonya is the BEST she is WONDERFUL. Working with her she made things smooth and easy and she was very nice and understanding. That’s why I rated 5 stars. Thank you Tonya for always being so sweet & understanding with us care pros and just doing your job. You deserve 100 stars ⭐️🤗

Craig Skiple

Nov 2025

via Google

Home Instead was a true blessing for our family. During the last months of our mother's life, they provided not just care, but comfort and compassion. They were incredibly easy to work with—flexible, responsive, and willing to adjust hours quickly as our mother’s health declined. That kind of support gave us peace of mind when we needed it most. A heartfelt thank you to Brandi and Teresa. Their kindness and gentle approach made Mom feel safe and cared for. They treated her with dignity and warmth, and that meant everything to us. We will never forget the extraordinary care they provided. If you’re looking for a team that truly cares, Home Instead is the one to trust.

Brandon Dahl

Oct 2025

via Google

Everyone on this team was great with every aspect of getting additional care for my mother in her final days. While my 3 sisters and I watched over her as she was discharged from the hospital for hospice care at her own home, we knew that the 4 of us could not do it by ourselves 24 hours a day. Home Instead was able to provide us the respite we needed for the late overnight assistance. From the initial call to the onboarding to the nursing care they provided for her at home was priceless and allowed us to focus in on Mom and her needs during her final days on earth. We are forever grateful for what they do.

Michele Johnson

May 2025

via Google

We have been with Home Instead for many years...at least 15...1st with Mom, and now with Dad. There aren't enough good words in the world to describe the help, care, compassion, gratitude I have for this company, it's owner, employees, office staff, care pros... I have recommended them to family & friends & they also have had tremendous results !! Caring for elderly parents, family cancer patients, etc is a very difficult emotional time for family & friends...they go above and beyond to help ease that burden and to find the perfect fit for the patient & family !! Being able to have Home Instead to help navigate it all is beyond words....we can't thank you all enough. HIGHLY RECOMMEND !!! Thank you hardly seem like enough...but thank you so much !!

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