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River Crossing Rehab and Healthcare Center

11278 Schuetz Road

3.8(140 ratings)· Saint Louis average: 3.8

River Crossing Rehab and Healthcare Center, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120

What Families Think

Reviews for River Crossing are sharply divided: several families and community partners praise the friendliness and attentiveness of staff and administration, while one detailed report describes serious neglect and safety concerns. There isn't enough consistent detail to form a single clear picture of daily care quality.

The Good

  • Staff described as friendly and attentive
  • Admissions team (Rena) praised for warm welcome
  • Director of Nursing praised for organization and support
  • Positive experiences from community partner events

The Bad

  • One detailed report of neglect, medication errors, and injuries
  • One report described the facility as unclean

AI-generated from reviews and community data.

River Crossing Rehab and Healthcare Center is a senior living community in Saint Louis, Missouri offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.8 out of 5 across 140 reviews.

About River Crossing Rehab and Healthcare Center

River Crossing Rehab and Healthcare Center is a skilled nursing / long term care community in Saint Louis, Missouri. The community is licensed for up to 120 residents.

Families rate River Crossing Rehab and Healthcare Center 3.8 out of 5 based on 140 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at River Crossing Rehab and Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of River Crossing Rehab and Healthcare Center

3.8overall · 140 ratings combined

3.8★ on Google (140)

Paula Brookshier

Jul 2026

via Google

My mother entered River Crossing in May 2025 and stayed until Jan 2026 when we were able to move her to a better facility. She had a horrible experience at River Crossing. The facility itself was dirty and her room was constantly filthy - I had to go to the director at least 4 times to demand that my mother's room get cleaned - dirty linens and trash all over the floor, bad smell, etc.<br><br>Items of hers kept getting lost - partial dentures, eye glasses, etc.<br><br>The director of nursing was less than helpful. Whenever we had an issue to address, he would promise action but seldom delivered.<br><br>The billing is a nightmare. My mother passed away a few weeks after she moved from River Crossing (Feb 2026) and she is still being billed an amount that I know she doesn't owe and I cannot get anyone from the billing department to answer my calls/emails to get it straightened out.<br><br>I would not send anyone to this terrible facility.

Reese B

Apr 2026

via Google

I am the Community Services Chair for Mocha Moms st.Louis a nonprofit organization. I helped coordinate a Golden Valentine’s event at River Crossing Nursing Home, and it turned out amazing. Director of Nursing, Mr. JD Johnson, was great to work with—super helpful, organized, and really made the whole process smooth. The staff was just as supportive and attentive, and you can tell they genuinely care about the residents. Overall, it was a great experience, and we’re looking forward to partnering with them again in the future.

Ashleigh Jennings

Apr 2026

via Google

My non-profit organization volunteered here recently. The facility was nice & staff was attentive. Working with the Director Jd was a pleasure, as he took time to ensure that each resident was acknowledged.

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Government Inspection History

4 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 24, 2025Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2025

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 17, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

May 1, 2024Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

Aug 29, 2023Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 3, 2023

  • Establish an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 3, 2023

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2023

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 3, 2023

Feb 26, 2020Fire Safety StandardHealth Standard9 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2020

  • Assure the security of all personal funds of residents deposited with the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2020

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2020

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does River Crossing Rehab and Healthcare Center offer?

River Crossing Rehab and Healthcare Center offers Skilled Nursing / Long Term Care.

Where is River Crossing Rehab and Healthcare Center located?

River Crossing Rehab and Healthcare Center is located at 11278 Schuetz Road in Saint Louis, Missouri.

What do families say about River Crossing Rehab and Healthcare Center?

Reviews for River Crossing are sharply divided: several families and community partners praise the friendliness and attentiveness of staff and administration, while one detailed report describes serious neglect and safety concerns. There isn't enough consistent detail to form a single clear picture of daily care quality.

How did River Crossing Rehab and Healthcare Center do on recent health and safety inspections?

River Crossing Rehab and Healthcare Center had 4 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit River Crossing Rehab and Healthcare Center?

Submit the Request Information form on this page to connect with River Crossing Rehab and Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at River Crossing Rehab and Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

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