3.2(45 ratings)· Raleigh average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for UNC Rex Rehabilitation and Nursing Care Center of Raleigh are sharply split: many families praise the physical, occupational, and speech therapists along with certain named nurses and aides, while a large number of reviewers describe slow call-bell response times, understaffing, cold food, and an aging, sometimes unsanitary building. The facility appears to have distinct short-term rehab and long-term care sections, with experiences varying notably between them.
AI-generated from reviews and community data.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh is a senior living community in Raleigh, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.2 out of 5 across 45 reviews.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh is a skilled nursing and long-term care facility operated by a hospital district. Licensed for up to 120 Medicare and Medicaid certified beds, the center is equipped with 24-hour staff, on-site registered nurses, medication management, an emergency call system, and wheelchair accessibility.
The facility holds a 4 of 5 CMS overall star rating. Reviewers' experiences have been mixed. Several families reported positive encounters, with one describing staff as treating patients with genuine care and another noting professional therapy services. However, multiple reviewers raised concerns about staffing levels, the availability of physicians, the frequency and quality of therapy sessions, cleanliness and maintenance of equipment and furnishings, and attention to patient needs. One reviewer wrote, "There are so many things wrong that I don't know where to start."
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Help Me Choose3.2overall · 45 ratings combined
3.2★ on Google (45)
Faye Buchanan
Jun 2026
My mother was there. She needed help and would call the nurse. It would take 45 mins to get to her room. this happened several times so I signed her out to leave and come home. It bad when you need help and call and nobody responds.
saniya dixon
Feb 2026
This might be the worst facility I have ever encountered in my life. All the staff have attitudes for no reason. You press the call button you don’t get a response from anyone until 30 minutes to an an hour
Michael Murdock
Oct 2025
My mom was a patient at Rex From 2019 until she passed away last month. The staff there have always taken such great care of her and made sure she was well looked after. Very grateful for their service throughout the years.
John
Jul 2025
Visited Rex Rehab today. Consistently impressed with the staff at this rehab center. They seem to hire the most professional of people. We have and do recommend Rex Rehab to our clients who need rehab.
Kathy Roberson
Jun 2025
I was reluctant about sending my Uncle Bill Osborne to a rehab facility. Like everyone, I've heard the horror stories about how poorly they are treated. To my great surprise, this has not been our experience. To the contrary, my Uncle Bill has some incredible care providers who treat him like "their" Uncle too. Specifically, the team that includes Fantasia, Toya, Sanita, Crystal and Philip have made me sleep comfortably at night knowing that they care for him just like I do when he is at home. Great job to this incredible group of care providers! My only complaint is the ice machine in the community break room has been broken too long and its not kept very clean (machine leaks water regularly on the floor, towels are left on the floor (risk of fall waiting to happen), food trays are left in the room (very odd), etc). This is where family members go for snacks and beverages so it should be kept as clean as our loved ones room. Overall though, the team takes incredible care of my Uncle and they are an awesome group of caregivers!
4 inspection visits in the last three years, 13 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 16, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh offers Skilled Nursing / Long Term Care.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh has not published its pricing. For context, communities in Raleigh that publish rates start around $4,900 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh is located at 4210 Lake Boone Trail in Raleigh, North Carolina.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh carries a 3.2 out of 5 rating from 45 Google reviews. Reviews for UNC Rex Rehabilitation and Nursing Care Center of Raleigh are sharply split: many families praise the physical, occupational, and speech therapists along with certain named nurses and aides, while a large number of reviewers describe slow call-bell response times, understaffing, cold food, and an aging, sometimes unsanitary building. The facility appears to have distinct short-term rehab and long-term care sections, with experiences varying notably between them. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
UNC Rex Rehabilitation and Nursing Care Center of Raleigh had 4 government inspection visits in the last three years, with 13 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact UNC Rex Rehabilitation and Nursing Care Center of Raleigh directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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