1 / 5CMS Care Compare
Reviews of Resthaven are sharply split: some families describe a warm, attentive rehab experience with staff who know residents by name, while others report serious lapses in basic care including falls, unattended residents, and hygiene failures. The facility's 3.4 rating across 30 reviews reflects this inconsistency, suggesting care quality may vary significantly.
AI-generated from reviews and community data.
Resthaven Nursing & Rehabilitation Center is a senior living community in Lake Charles, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 30 reviews.
Resthaven Nursing & Rehabilitation Center, LLC is a nursing and rehabilitation facility located in Lake Charles, Louisiana, situated on over ten acres of beautifully landscaped grounds in a quiet residential area just off West McNeese Street.
The facility emphasizes resident care as its core mission, with staff trained to address both the technical and emotional needs of residents. The center's approach focuses on compassionate care, with staff members expected to provide not only technical competence but also attentiveness to social and emotional well-being through kind communication and gentle interaction.
The facility maintains a warm and friendly atmosphere designed to support resident comfort and quality of life. Staff appreciation and team cohesion are prioritized as part of the center's culture, with the belief that a well-supported team directly benefits the residents they serve.
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Help Me Choose3.4overall · 30 ratings combined
3.4★ on Google (30)
Damon Huffman
Dec 2025
Every time I went on a Sunday morning it was so bad with crap 💩 smell and urine my spouses mother was full of urine said she has been waiting for hours to be changed was just there a couple days ago we stayed thru lunch to see how she was eating they never brought her no trey of food we asked her why she stated they just stopped bringing her treys and stuff they want come when she mashes light its a place that should be investigated sad 😔
Laken Pennick
Oct 2025
The WORST. So disappointed in this place. I don’t know how they are able to stay open with such terrible care! Ghost town when it comes to needing help or anyone who works there. Everytime I walk in there, I’m shaking my head the whole time because it’s like nobody knows what they are doing or how to do THEIR JOB of HELPING these elderly people! Total disappointment! Just DON’T DO IT! Basically asking for your loved one to go down hill by placing them here!
Anna katherine Duke
Jul 2025
I am deeply disappointed and heartbroken by the care my elderly aunt received at this facility. She was left unattended multiple times, which led to two serious falls. The first resulted in a head injury that required stitches, and the second caused a fractured arm. Both incidents were entirely preventable with proper supervision. In addition to the falls, she was left sitting for over an hour despite having a UTI, which is not only inhumane but dangerous for someone in her condition. On top of that, staff carelessly placed a brace on the wrong leg, causing unnecessary pain, bruising, and even cuts. This level of neglect is completely unacceptable. Our family trusted this facility to provide safe and compassionate care, and that trust was violated. We urge others to be cautious and thoroughly investigate any care facility before placing a loved one there. No one deserves to be treated like this—especially not our most vulnerable.
Christi Reeves
Aug 2024
My experience with Resthaven has been great. The facility is beautiful and clean. In working with the nurses and CNAs I have found them to be professional and most of all caring. The residents are happy and are engaged in many fun activities. I highly recommend Resthaven and I am grateful that they are here to serve our community.
Allison Collins
Jan 2024
My Mom, Mary, needed inpatient physical therapy after a lengthy illness and hospital stay. We chose RestHaven and we weren’t disappointed to say the least! The staff is amazing! You can feel the warmth when you walk in the door you’re treated like family I attended several of the activities they had a Mardi Gras party. They had a Christmas party and at those activities I witnessed that all the staff knew all the patients on the first name basis, and were extremely Helpful and kind to the patients! It’s very hard to know I had to leave my Mom at a nursing home but the staff made it so easy for the whole family, I could rest knowing she was well cared for! Our experience was excellent and I would recommend Resthaven to anyone! Thank you to the staff for taking such great care of my Mom!!!
3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity L of L: immediate jeopardy, widespreadCorrected Sep 17, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity L of L: immediate jeopardy, widespreadCorrected Sep 17, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 17, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Resthaven Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Resthaven Nursing & Rehabilitation Center is located at 1103 W Mcneese in Lake Charles, Louisiana.
Reviews of Resthaven are sharply split: some families describe a warm, attentive rehab experience with staff who know residents by name, while others report serious lapses in basic care including falls, unattended residents, and hygiene failures. The facility's 3.4 rating across 30 reviews reflects this inconsistency, suggesting care quality may vary significantly.
Resthaven Nursing & Rehabilitation Center had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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