4.3(125 ratings)· Marlborough average: 4.2
1 / 5CMS Care Compare
Reviews for The Reservoir Center for Health & Rehabilitation are sharply divided: several families describe attentive, compassionate care and staff who took time to know their loved ones, while other reviewers—including a longtime healthcare worker—report serious neglect, hygiene lapses, and medical complications. The facility has also been recognized for a technology partnership aimed at improving resident monitoring.
AI-generated from reviews and community data.
The Reservoir Center for Health & Rehabilitation is a senior living community in Marlborough, Massachusetts offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 125 reviews.
Reservoir Center for Health & Rehabilitation is a post-acute rehabilitation and long-term care facility in Marlborough, Massachusetts. The center offers short-term and long-term rehabilitation, assisted living, and memory care services, with around-the-clock care for those managing chronic illnesses and disabilities.
The facility provides comprehensive medical and therapy services through its Passport approach, designed to address each person's unique needs. Residents have access to a continuum of post-acute services including therapy, telehealth, diagnostics, home care, and hospice through an extensive network of partners.
Reservoir emphasizes creating an engaging, inviting environment for residents. The center places special attention on daily activities and events designed to stimulate, elevate, and inspire. Staff focus on patient-centered care and aim to help residents become stronger and healthier during their stay, preparing them to return home or move forward in their recovery.
The facility has received recognition for its commitment to quality care, including a McKnight's Excellence in Technology Award for its partnership with Circadia Health.
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Help Me Choose4.3overall · 125 ratings combined
4.3★ on Google (125)
Mariela Vazquez
Apr 2026
Seems to be a very nice place and front desk reservation was so very friendly and informative! I have to go more often to see how they treat my grandma but she seems very well taken care of! Her nurse is super nice and her attendant was very good with her! She seems to be doing very well!
Mark
Mar 2026
I would not recommend putting anyone you actually care about in this place. My poor father in law has been there for quite awhile and has had numerous visits to the ER due to their negligent. He sits in his own stool and urine for sometimes hours on end which has led to UTI’s which progressed to the point that he was septic. With every trip to the ER he seems to improve but once back at the reservoir his change in mental status and his decline go unnoticed. I witnessed one nurse perform an assessment on him as my wife and I felt he needed to be seen she showed no confidence or knowledge in what she was doing and said he was fine. We were admitted that he be seen anyway and by the time he arrived at the ER his blood pressure was 41/30 and they had to take life saving intervention. With all that being said I have had very good interactions with Mark Feeley he is a nurse I believe in charge of the floor. He is knowledgeable and caring and should be the example of how to interact with patients and family. Half the time you call if your number comes up on caller ID they don’t answer.
Lee H
Mar 2026
We had a friend of our family at The Reservoir. The Staff were very attentive to the needs of our friend. The family always told us that they could not think of a better place for our friend.
Jennifer Wellington
Mar 2026
I’m so grateful for the care my dad received at The Reservoir Center for Health & Rehabilitation. The staff treated him with genuine kindness, patience, and respect, and truly took the time to get to know him as a person. They kept our family informed and made a difficult time so much easier by making sure he was comfortable and cared for every day. It gave us real peace of mind knowing he was in such good hands. I would highly recommend them to anyone looking for compassionate, quality care for a loved one.
Maria Brinkman
Mar 2026
Even though I’ve worked in healthcare for almost 25 years and have seen some terrible things , this facility has shocked and disappointed more than I could possibly express in this paragraph. Your family members will be neglected, ignored , and even physically abused. My friends Dad has almost died there 3 times .. sepsis from CDiff , repeated UTI from lack of culture follow ups, and most recently aspiration. I helped my friend change him because he was sitting in stool for hours. If you care about your loved ones do not send them here . They lack staff and basic compassion for human life .
4 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity B of L: potential for minimal harm, patternCorrected Feb 13, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity B of L: potential for minimal harm, patternCorrected Nov 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Reservoir Center for Health & Rehabilitation offers Memory Care and Skilled Nursing / Long Term Care.
The Reservoir Center for Health & Rehabilitation is located at 400 Bolton Street in Marlborough, Massachusetts.
Reviews for The Reservoir Center for Health & Rehabilitation are sharply divided: several families describe attentive, compassionate care and staff who took time to know their loved ones, while other reviewers—including a longtime healthcare worker—report serious neglect, hygiene lapses, and medical complications. The facility has also been recognized for a technology partnership aimed at improving resident monitoring.
The Reservoir Center for Health & Rehabilitation had 4 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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