Legolas Empyre
Dec 2025
Roseanne from the mt joy location is absolutely unprofessional. Scheduled an appointment that she did not fulfill or communicate further about. Offputting social skills and lacks appropriate and fundamental awareness.
Reliance Healthcare Home Health
1 Center Square Ste 122.2(9 ratings)· Hanover average: 4.3
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Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2017
- Service area
- Covers Adams, York, Dauphin, and Lancaster counties
- Additional location
- Also operates a Mount Joy office location
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers describe significant trouble getting a response from this home health provider after scheduling initial appointments, with several saying staff never returned calls or showed up for scheduled visits. One reviewer praised the professionalism and patience of the staff, but this was an outlier among mostly negative feedback about follow-through and communication.
What reviewers praise
- One reviewer praised staff's patience and thoroughness
- Multidisciplinary team offers nursing, therapy, and social work
- Serves a wide multi-county area
What reviewers flag
- Several reviewers report missed appointments with no follow-up
- Multiple complaints about staff not returning phone calls
- One report describes the agency as unprofessional and unresponsive
- One reviewer called the service a scam due to no-shows
AI-generated from reviews and community data.
Reliance Healthcare Home Health is a home health agency serving Hanover, Pennsylvania offering Home Health. Families rate it 2.2 out of 5 across 9 reviews.
About Reliance Healthcare Home Health
Reliance Healthcare Home Health is a state-licensed home health provider serving homebound clients in Hanover, Pennsylvania and surrounding areas including Adams, York, Dauphin, and Lancaster counties. The agency delivers nursing care, rehabilitative therapy, and medical social work through a multidisciplinary team designed to address varied patient needs.
The organization focuses on enabling clients to achieve their highest functional ability while receiving care in the comfort of their own homes. Staff members undergo continuing education, and management conducts periodic competence assessments to maintain quality standards. The agency emphasizes personalized care tailored to individual client circumstances.
Services are offered at competitive rates to keep care affordable for homebound clients with illnesses or disabilities. The mission centers on providing professional and paraprofessional services that assist clients in reaching their potential in day-to-day self-care activities.
Types of Care at Reliance Healthcare Home Health
Home Health
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Help Me ChooseReviews of Reliance Healthcare Home Health
2.2overall · 9 ratings combined
2.2★ on Google (9)
Mary E
Aug 2023
Called them and set appointment to set up services . They made the appointment to meet later that day. We were told that they had people that could cover the hours needed. That was on a Wed afternoon. Problem is I have not heard from them since. They are not even returning phone calls. It appears that Reliance is not reliable.
Ugochukwu Gabriel
May 2021
Reliance Healthcare Home Health is one of the best healthcare homes you can get around United States. There services are unique and they have professional staff,whose patience in Service and thoroughness in delivering there duties makes them Unique.
Jennifer Leib
Oct 2020
They are definitely a scam! We attempted to use them for my mom's care. And they were completely unreliable. No one would show up. If you got through to someone on the phone, they would make excuses and still not provide services. They should not even be permitted to keep their business open. DO NOT EVER USE THEM!!!!!!!
mandi brickey
Oct 2019
I contacted them 2 months ago with question on their website they never responded back. I was referred to them for Home Health Services. It's been 2 weeks haven't heard nothing from them yet I requested an appointment online nobody contacted me. I called them they had to out message back to the boss. He never called me. Called them again and got the voice mail. So called place that referred me and they said the place got the info just decided not to call me yet. Do not waste time trying to get services from them.
Medicare Quality of Care
Reliance Healthcare Home Health is a Medicare-certified home health agency (certified since 2017). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Home health aide
Service area
Reliance Healthcare Home Health reports serving 1 ZIP code, including Hanover. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 398271. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Reliance Healthcare Home Health offer?
Reliance Healthcare Home Health offers Home Health.
Where is Reliance Healthcare Home Health located?
Reliance Healthcare Home Health is located at 1 Center Square Ste 12 in Hanover, Pennsylvania.
What do families say about Reliance Healthcare Home Health?
Reliance Healthcare Home Health carries a 2.2 out of 5 rating from 9 Google reviews. Reviewers describe significant trouble getting a response from this home health provider after scheduling initial appointments, with several saying staff never returned calls or showed up for scheduled visits. One reviewer praised the professionalism and patience of the staff, but this was an outlier among mostly negative feedback about follow-through and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Reliance Healthcare Home Health?
Yes. Reliance Healthcare Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Reliance Healthcare Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Reliance Healthcare Home Health?
Submit the Request Information form on this page, or contact Reliance Healthcare Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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