3.3(32 ratings)· Olympia average: 4.4
1 / 2CMS Care Compare
Reviews of Regency Olympia are sharply divided: several families praise attentive, knowledgeable staff and solid rehab progress, while others report serious lapses including lost belongings, missed infection signs, and premature discharge decisions. Multiple reviewers also mention food quality issues and staffing shortages affecting therapy schedules.
AI-generated from reviews and community data.
Regency Olympia Rehabilitation And Nursing Center is a senior living community in Olympia, Washington offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 32 reviews.
Regency Olympia Rehabilitation and Nursing Center is a senior care community in Olympia, Washington, offering individualized care that supports residents in living as independently as possible. The community is staffed by a professional care team trained and experienced in geriatric care.
For seniors recovering from an injury or illness, Regency Olympia provides Rehabilitation Therapy designed to help residents regain strength, mobility, and speech. Healthcare providers are trained in geriatric rehabilitation methods and use tailored therapy programs along with current equipment to support recovery.
For residents who require ongoing skilled nursing, the community offers Long-Term Care that includes both medical and nonmedical assistance as needed. Regency Olympia also provides Respite Care, offering short-term stays so that home caregivers can take a break from caregiving responsibilities.
The community is located in Olympia, Washington, an area known for its charming shops, locally owned restaurants, and natural surroundings. Nearby options include nature walks, strolls along the river, and visits to the city's community parks.
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Help Me Choose3.3overall · 32 ratings combined
3.3★ on Google (32)
Jenna McGoran
Sep 2025
My mom has just been moved here from the hospital. The staff is so kind and so knowledgeable! They went above and beyond to make sure my mother had what she needed to be at her best. I'm looking forward to the progress she will make! I can go home and rest well knowing she's in good hands!
Penny T
May 2025
My mom was there a few weeks before she was transferred to the hospital for sepsis. The food was horrible. I can say the care was adequate. In my limited experience most facilities are under staffed resulting in less than ideal care. Mom did not get rehab the last week due to staffing issues. Since we put her there to build her leg strength up so we can care for her at home, we are searching for a better facility.
Sara Vasquez
Nov 2024
I am so disgusted with this place. Please do not send your family here! My mother in law went here for rehab and as soon as she got here from the hospital, staff put all her belongings into a black plastic garbage bag because they thought they say a bug in her purse, so everything, including her apple iPad, cell phone, leather purse, with all of her credit cards and identification in it, her prescription eye glasses to see and her brand new clothes that we had bought for her were thrown in the garbage number to be seen again! That was within the first few days that she showed up so she was left with absolutely nothing and not able to see! We were left with the task of buying her all new things and submitting receipts, still waiting for reimbursement. All of her passwords were in her iPad that was thrown away.So she's unable to sign in to all of her accounts which has made it really difficult since she is elderly and not mobile. Fast forward one month and she is now currently admitted to the hospital for a kidney infection. The facility called me yesterday to let me know that they were sending her to the hospital because they could not get her catheter back in after they took it out. What they should have done is collected a urinalysis weeks ago because they let this infection get so bad it is now in be kidneys. Two weeks ago when I visited her the nurse said her urine had looked like "sludge"! Wouldn't you think that would be a sign to do a uranalysis two weeks ago! On top of all this, the food has been terrible there she has said. I understand that the food at these places isn't personalized but all she wanted is a peanut butter sandwich for snack and apparently they can't even do that because they just make peanut butter and jelly sandwiches for snacks and they can't seem to make one without jelly. She's lost a significant amount of weight since she's been there and is just gone completely down hill. I will be filing a second report with the state on top of the first one that I filed for throwing your things away. I hope this place investigated!
Crystal Singletary
Jul 2024
Please don't send your family here. We needed a quick place for my aunt to rehab and I ignored the reviews. She was hospitalized for 6 weeks prior to this and left the hospital with the dr orders for drain management, infection control and physical therapy. 3 days later, 2 of them being the weekend, management declared that her needs were met and were working on discharge! The claim was that her goals were met, but there wasn't a care conference to set the goals!? She did not get her meds in a timely fashion, and had to ask for them multiple times. There is a community restroom that doesn't lock, so people can walk in on others using the restroom, and the Physical therapist observed my aunt sweating from the exertion of simply sitting unassisted and called her good to go, "her needs are met." But also "she should have supervision using stairs and shouldn't be left alone for more than 8 hours." I told her she wouldnt have anyone to do that, she informed me that she could be supervised by phone. This place is trash, the management is inept and dramatic. They dont like being challenged and labeled me as "abusive" for questioning their judgement and methods. It is very much worth less than a 1 star rating. There are no redeeming qualities about this facility. The CNA that showered my aunt on her 3rd day there, was pretty great tho.
Leena Watson
Aug 2022
The Care staff and Nurses are absolutely amazing. They took great care to keep my Aunt very comfortable as well as keeping her up to date on the various activities they have (Bingo, Garage sales, Entertainment) just to name a few. Therapy started immediately and I can happily say my Aunt went home yesterday. Such a Wonderful place and Staff. You can trust that they will take very good care of your loved ones in a patient and caring way. Thank you Regency!
10 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor each resident's preferences, choices, values and beliefs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 10, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 10, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2025
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Dec 21, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024
Provide primary/alternate means for communication.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Regency Olympia Rehabilitation And Nursing Center offers Skilled Nursing / Long Term Care.
Regency Olympia Rehabilitation And Nursing Center is located at 1811 East 22nd Avenue in Olympia, Washington.
Reviews of Regency Olympia are sharply divided: several families praise attentive, knowledgeable staff and solid rehab progress, while others report serious lapses including lost belongings, missed infection signs, and premature discharge decisions. Multiple reviewers also mention food quality issues and staffing shortages affecting therapy schedules.
Regency Olympia Rehabilitation And Nursing Center had 10 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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