Samantha Ashe
Mar 2026
Housekeeper Dom takes great care keeping the floor clean and tidy. He removes trash, sprays all contact surfaces, and is a nice smiling gentleman. Thank you, Dom!
Regency At Jackson
434 W North Street
3.7(123 ratings)· Jackson average: 3.6
1 / 5Quick Facts
- Total units
- 82
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 82
- Service scope
- Offers both short-term rehab and long-term nursing care
- Facility history
- Building has operated under several past names
CMS Care Compare
What Families Think
Reviews of Regency at Jackson are sharply split: some families and residents praise attentive, caring staff and a genuinely warm rehab experience, while others describe serious cleanliness and management problems. The facility offers both short-term rehabilitation and long-term skilled nursing care, but experiences appear to vary widely depending on the unit or shift.
The Good
- Housekeeping staff (Dom) praised by multiple reviewers
- One reviewer felt deeply cared for during 20-day rehab stay
- Staff described as compassionate and attentive by some
- Offers short-term rehabilitation alongside long-term nursing care
The Bad
- One detailed report of filthy rooms and urine-smelling beds
- One report of broken ice machines limiting fresh water access
- One report of poor management and disrespectful treatment of nursing staff
- One reviewer says building interior remains run-down despite front remodel
AI-generated from reviews and community data.
About Regency At Jackson
Regency at Jackson in Jackson, Michigan provides long-term care and short-term sub-acute rehabilitative services in a state-of-the-art community. Located on W. North St., just a block from US-127, the facility offers skilled nursing and post-hospital services ranging from short-term rehabilitation stays to comprehensive long-term nursing care.
The community is staffed by highly qualified, professional, and compassionate caregivers who provide personalized attention and care. The facility features modern-living amenities and maintains a clean, well-maintained environment both inside and outside the premises, with on-site janitor services.
Residents receive a full spectrum of post-hospital services designed to support recovery and rehabilitation. The community emphasizes individualized care with focused attention to each resident's needs, offering therapy and support services to help individuals regain strength and independence.
The community strives to create a warm, homey atmosphere to help residents and their families feel comfortable during their stay. Staff members are committed to providing compassionate care and making residents feel at home, with attention to both physical recovery and emotional well-being.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.7overall · 123 ratings combined
3.7★ on Google (123)
Money Counter Rail
Mar 2026
The housekeeper Dom was so polite and professional always kept everything clean and had good conversation if you wanted it.
Sandra Fisher
Dec 2025
This place needs to be shut down, and if you have family here, get them out because they're not being treated well at all. It is an absolutely filthy facility on the second and third floors, the residents rooms are gross, the facility smells horrible, and the residents are dirty. The beds smell like urine. The management staff is awful, and they could care less for the residents here. The residents barely get fresh ice water due to the ice machines being broke. The assistant director of nursing treat the nursing staff like they are garbage. It’s uncalled for the way that ADON Jim speaks to the nurses and cnas.
John Barber
Nov 2025
I arrived there not have any idea what I was about to get into. I was there for 20 days) There was a lack of reviews in terms of STAFF care/performance so....(you hear nightmares about some facilities like this). This place and the staff turned out to be AWESOME and I felt so cared for and loved there -- it was beautiful. I even got emotional once expressing my gratitude for their service. GO HERE - they will take very good care of you. You are in GOOD HANDS here!
Katie McLogan
Nov 2025
This place is the worst nursing home in Jackson hands down. It has had a variety of names over the years (Allegra, Heartland, Marlin Manor). At one point the front entrance was remodeled but the important part (where the residents live) remains old and run down. I have spoken with many people who stayed here who had a horrendous time during their stay. Administration doesn't seem to care as much about the residents as they do about filling the beds.
Frequently Asked Questions
What types of care does Regency At Jackson offer?
Regency At Jackson offers Skilled Nursing / Long Term Care.
Where is Regency At Jackson located?
Regency At Jackson is located at 434 W North Street in Jackson, Michigan.
What do families say about Regency At Jackson?
Reviews of Regency at Jackson are sharply split: some families and residents praise attentive, caring staff and a genuinely warm rehab experience, while others describe serious cleanliness and management problems. The facility offers both short-term rehabilitation and long-term skilled nursing care, but experiences appear to vary widely depending on the unit or shift.
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