Heather S.
Jun 2026
The staff here is wonderful, they take very good care of the residents.
1 / 3CMS Care Compare
Most reviewers of Jackson County Medical Care Facility describe strong rehabilitation experiences and caring, attentive nursing and therapy staff, particularly for short-term recovery stays. A few families found communication about bed availability frustrating, and one review raised a cleanliness concern.
AI-generated from reviews and community data.
Jackson County Medical Care Facility is a senior living community in Jackson, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 35 reviews.
Jackson County Medical Care Facility is a 194-bed skilled nursing and long-term care community in Jackson, Michigan. It serves patients recovering from surgery and those requiring ongoing medical care.
Families consistently praise the clinical team, nurses, CNAs, therapists, and physicians, for being attentive, patient, and genuinely caring. Physical and occupational therapy staff stand out for keeping spirits up and motivating residents toward recovery goals. One family wrote, "The entire team was amazing." Social work staff are noted for strong communication. The facility appears to develop loyalty; some families return specifically for rehabilitation after multiple surgeries.
The community has earned a 3.9 out of 5 rating across 35 Google reviews. While the majority of reviews reflect high satisfaction with care quality and staff demeanor, some families have reported difficulty reaching the facility by phone and concerns about cleanliness. The facility frequently operates at or near capacity.
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Help Me Choose3.9overall · 35 ratings combined
3.9★ on Google (35)
Heather S.
Jun 2026
The staff here is wonderful, they take very good care of the residents.
Sharon Sunderlin
Mar 2026
April kept giving us the runaround for months. If they are full why not just say so. Not very good with getting back with you. I wouldn't trust this place for my father anyway. Gehtto! Smelled like urine!
Morgen Baird
Feb 2026
So incredibly happy with the care my dad received at JCMCF. The entire team was amazing! His social worker Erica was absolutely wonderful, great communication and patient. So great to know that there are such good people working in this industry!
Cheri Schwartz
Jan 2026
My sister was here two years ago and had excellent care and rehabilitation experience. The staff was friendly and nice and caring. The therapy physical and occupational was upbeat and kept spirits up. So the last two times I have needed rehab for Surgeries my first choice was Jackson County Medical Care Facility, unfortunately they were always full I assume because everyone wants in. This time I broke s my ankle and am total non weight bearing for at least 6 weeks who knows after that. Have been at Jackson County Medical Care Facility for 1 week now best rehabilitation facility I have been in. Clean friendly, interested in you and how you really are. Saw one employee stop what she was doing and come hold the hand of patient who was crying during a gospel singer was preforming. I learned later she had lost her husband that week and he loved that song,I thought the employee was very empathetic. I would recommend this facility to any one for them self's or their love ones. 1-15-2026 My sister is getting to go home from here after 21/2 months of in and out between here and hospital. The care is still great, therapy is wonderful, they have been very helpful with getting her back in after long periods of time at hospital. They help so much to help her get home like she wants to be. GREAT PLACE CHERYL SCHWARTZ
Margaret Tietjen
Oct 2024
The nurses, CNA, PAs and MD were friendly, patient, and attentive to my needs. The physical and occupational therapists were knowledgeable, kind and good at motivating me to reach my goals. Overall, I would recommend this facility to others.
4 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2026
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Have restrictions on the use of portable space heaters.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025
Provide and implement an infection prevention and control program.
Severity H of L: actual harm, patternCorrected Jan 5, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Jackson County Medical Care Facility offers Skilled Nursing / Long Term Care.
Jackson County Medical Care Facility is located at 524 Lansing Avenue in Jackson, Michigan.
Most reviewers of Jackson County Medical Care Facility describe strong rehabilitation experiences and caring, attentive nursing and therapy staff, particularly for short-term recovery stays. A few families found communication about bed availability frustrating, and one review raised a cleanliness concern.
Jackson County Medical Care Facility had 4 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Jackson County Medical Care Facility and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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