Julie Jeffreys
Aug 2026
Amanda is kind and patient with my mom. She is reliable and always looks out for mom. She keeps me up to date on any concerns and always treats my mom with dignity and respect. We appreciate everything she does for my mom.
1 / 6Quick Facts
- Respite option
- Day and overnight respite stays via dedicated program
- Emergency support
- Dedicated team for urgent caregiving situations
- Veteran assistance
- Staff can help coordinate VA benefits for care
- Family communication
- Online portal with daily caregiver visit logs
What Families Think
Families who have used Our Family Friend for in-home senior care in the Jackson, Michigan area overwhelmingly describe caregivers as compassionate, reliable, and responsive, with many working with the agency for years across changing needs. A handful of reviewers describe serious lapses, including missed shifts, staff not following family care instructions, and one troubling account involving neglect and falsified records.
The Good
- Long-term relationships, some lasting 7-16 years
- Caregivers described as compassionate and treated clients like family
- Daily online logs keep distant family members informed
- Managers responsive to last-minute or emergency scheduling needs
- Flexible scheduling from a few hours weekly to 24/7 care
- Helped families navigate transitions from hospital to home
The Bad
- One report of missed shifts and unannounced schedule changes
- One report of poor dementia-care training leading to harsh treatment of a client
- One report of caregivers not following family instructions for a complex dementia case
- One report of falsified care logs and property damage by a caregiver
AI-generated from reviews and community data.
Our Family Friend, LLC is a home care agency serving Jackson, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.7 out of 5 across 72 reviews.
About Our Family Friend, LLC
Our Family Friend, LLC provides non-medical in-home care in Jackson, Michigan and surrounding areas including Ann Arbor, Chelsea, Saline, Howell, Hillsdale, Adrian, Spring Arbor, Manchester, and Tecumseh. The company offers personalized support to individuals who need assistance with activities of daily living while remaining in their own homes.
Care services include help with bathing, dressing, mobility, meal preparation, medication reminders, and light housekeeping, tailored to each client's functional and cognitive needs. The company operates a Personal Assistants program for individuals resistant to formal caregiving, designed to build trust through companionship and everyday help. Dementia specialist services support people living with Alzheimer's and other forms of dementia at home, with caregivers trained in dementia care and matched for consistency.
Our Family Friend provides on-demand respite care through Vern's Place, offering day and overnight care in a safe, structured setting to give family caregivers a needed break. The company also maintains an Emergency Response Team for urgent situations and a Peace of Mind on-standby service. Care can be arranged around the clock, including overnight and weekends.
All caregivers are background-checked, carefully matched to each client, and complete ongoing state-approved training through a CareAcademy partnership under the supervision of a dedicated Client Care Manager. The company maintains a full-time, certified trainer available to provide in-home training tailored to clients' needs. Clients have access to an online portal for 24/7 communication with all family members.
Types of Care at Our Family Friend, LLC
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Our Family Friend, LLC
4.7overall · 72 ratings combined
4.7★ on Google (72)
jenifer eaker
Aug 2026
My gratitude goes to Brittany morrell and her team that really helped my grandpa bob Eaker in his final days of life we appreciate the love and care they put into finding him the right caregiver that eventually became like family.
Alyssa Cranson
Aug 2026
This company was a godsend when my Pa (grandpa) was declining. It started to be too much for grandma to handle and Brittany Morrell got them set up with the best dependable care. My Pa had an interesting sense of humor and was a stubborn old man. Daci came in to be his caregiver and she was ready to deal with Pa and help my grandma. She became apart of our family. Even after my Pa passed. Forever grateful for this company thank you ♥️
Yvonne Keller
Jul 2026
The staff at Our Family Friend has provided care for my Dad for a few months now. Living two hours away, it’s not easy for me to handle unexpected issues. Mona has been exceptional in noticing problems and/or concerns around the house and garden. It eases my mind knowing the caregivers are there daily and are looking out for my Dad.
Elizabeth Sensoli
May 2026
Wonderful company to work with. The managers are unbelievably accommodating with our crazy schedule and always go above and beyond to see that the shifts we need are covered. The staff are friendly, kind and efficient. My family has been very grateful for Our Family Friend’s support in a difficult time.
Frequently Asked Questions
What types of care does Our Family Friend, LLC offer?
Our Family Friend, LLC offers At-Home Care.
Where is Our Family Friend, LLC located?
Our Family Friend, LLC is located at 610 S Brown St in Jackson, Michigan.
What do families say about Our Family Friend, LLC?
Families who have used Our Family Friend for in-home senior care in the Jackson, Michigan area overwhelmingly describe caregivers as compassionate, reliable, and responsive, with many working with the agency for years across changing needs. A handful of reviewers describe serious lapses, including missed shifts, staff not following family care instructions, and one troubling account involving neglect and falsified records.
How can families visit Our Family Friend, LLC?
Submit the Request Information form on this page to connect with Our Family Friend, LLC and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Our Family Friend, LLC? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Jackson.
From $500/moHomeLife Homecare, LLC
Jackson, Michigan0.1 mi
5(6)
Home care · no referral needed
Wellness Group Home care LLC
Jackson, Michigan0.3 mi
5(4)
Home care · no referral needed
Intersect Healthcare of Jackson
Jackson, Michigan1.4 mi
3.8(57)
Skilled Nursing / Long Term Care
Tenacious Living
Jackson, Michigan1.6 mi
5(1)
Assisted Living
Pharaoh's Rest Haven, L.L.C
Jackson, Michigan1.6 mi
5(1)
Assisted Living
Countryside Manor
Jackson, Michigan1.6 mi
3.8(4)
Assisted LivingIndependent Living