MyLivingChoice

Intersect Healthcare of Jackson

703 Robinson Road

3.8(57 ratings)· Jackson average: 3.9

Intersect Healthcare of Jackson, photo 11 / 6

Quick Facts

Total units
50
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
50
Management
Operated by Intersect Healthcare, a multi-facility operator

What Families Think

The Good

  • Focus on short-term rehabilitation and returning residents home safely
  • Individualized care plans tailored to each resident's recovery goals
  • Staffed by specialized nurses, therapists and caregivers for rehab support

The Bad

  • No published pricing information available for this community
  • No detailed family reviews available to gauge day-to-day experience

AI-generated from reviews and community data.

Intersect Healthcare of Jackson is a senior living community in Jackson, Michigan offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.8 out of 5 across 57 reviews.

About Intersect Healthcare of Jackson

Mission Point Health Campus of Jackson is a skilled nursing facility in Jackson, Michigan, offering short-term rehabilitation and long-term care under the management of Intersect Healthcare. The facility provides individualized care plans designed to help residents achieve the highest level of independence and return home safely.

The community focuses on short-term and physical rehabilitation stays, staffed with highly trained and specialized nurses, therapists, and caregivers to support healthy and successful recoveries. Each patient receives individualized goals tailored to help them return to their prior level of function.

Intersect Healthcare combines the experience of seasoned professionals to manage both skilled nursing care and facility operations, implementing corporate-wide policies while providing specialized services suited to each facility's needs. The organization emphasizes the health and wellness of residents, employees, and families through a commitment to respect, honesty, compassion, and dedication.

Types of Care at Intersect Healthcare of Jackson

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Intersect Healthcare of Jackson

3.8overall · 57 ratings combined

3.8★ on Google (57)

Stephanie Perry

Jul 2026

via Google

When my brother was admitted here after his stroke, we didn’t know what to expect. From the very beginning, every single person we encountered treated him with kindness, compassion, and genuine care. It wasn’t just the nurses and therapists—it was every employee. You could tell they truly cared about his well-being and treated him with dignity and respect. The therapy team worked hard with him, and the staff always made sure he was comfortable and cared for. What touched our family the most was seeing how much the other residents cared about him as well. It created such a warm, welcoming environment that felt more like a family than a facility. As a family member, it gave us so much peace of mind knowing he was in such good hands. I honestly don’t have one negative thing to say about our experience. We are incredibly grateful for the love, patience, and dedication everyone showed my brother. Thank you for everything you did for him. You made a difficult time so much easier for our family, and we will never forget it.

Evan Musselman

Apr 2026

via Google

I don't usually review places in a point format but I think it's fair. I'll start off with 5 stars. The facility is clean, and has a great community vibe. The staff you meet individually are friendly. They acted with speed when the HF hospital virtually thrust my dad into their care. -1 star: The communication about any specific client, between (constantly rotating) staff and shifts, are almost non-existent. -1 Star: My relatives walked in (to see my dad) unannounced to staff prior, was not greeted or vetted, and then almost never saw any staff during their visit. -1 star: Pushing the emergency call button has a 5 to 10 minute response time. -1 star: Billing wasn't consistent. After my dad was taken to the hospital (*debatably* not due to the facility), I was quickly billed for a day of hospice, and the ambulance. I later was told it was just the extra day on the bill. I'm grateful, but this is about consistency and professionalism. I also had a negative experience when I personally brought them the payment. Last Star: My dad had an open wound on his butt. He entered the facility with it, no debate there. The facility seemed to be on top of it. I was there almost every day, and I was never told anything different. They never told me (or him) that it was getting worse. There couldn't have even been any attempt to heal it; it was that bad. Don't bring your loved ones here. It's a unfunny joke of a care facility.

Mark Rowe

Apr 2026

via Google

Mike, takes great care and a hands on approach to running a great, and energetic staff, to make a person's stay calming and not afraid of being neglected, when you need help with your rehabilitation and your stay there. They are professional, caring and experienced medically, but down to earth hard workers. My stay, surprised me.. I, actually enjoyed the kindness and the patience that everyone I met showed... kudo's to intersect to make a non-believer of care places to believe....some people are genuine with their

Deborah Winnie

Mar 2026

via Google

I was a resident at Intersect for over 2 years and was treated with respect and to feel like I was part of another family. When I first arrived here I was greeted by not only the nurses and CNAs but by everyone in the business office and administration. Mike, who is the administrator here, goes out of his way to say good morning every day and if we have any concerns, you can let him know and he makes sure they are taken care of. Also Diane, the activities director, stops in to make sure everything is going well with me. From the time I wake up in the morning until the time I go to sleep at night, all the staff has spoke to me or even walked by my door and said hello or waved at me. The nurses and CNAs are amazing. They take care of all my needs even if I just need a hug, they are there with open arms. Daniel and all of his kitchen staff are absolutely amazing. I could go on and on about the amazing Intersect family. So if you are looking for a great place to send your loved one, Intersect is the perfect place.

Heather K

Feb 2026

via Google

I can't say enough great things about Intersect Healthcare. They take many admissions such as long term, short term rehab, and they even have a great Assisted Living. The staff are all amazing, caring and attentive. The facility is so beautiful. I would highly recommend it to all my friends and family. I love how they offer tours to family considering placing their loved ones there. ❤️ Great at answering all questions.

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Government Inspection History

10 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 4, 2026Fire Safety StandardHealth Standard24 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2026

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2026

  • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2026

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2026

  • Meet Health Care Facilities Code mechanical requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 7, 2026

Jan 29, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2026

Dec 12, 2024Fire Safety StandardHealth Standard13 citations
  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

Sep 27, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Sep 5, 2024Health Complaint3 citations
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024

Mar 21, 2024Health Complaint2 citations
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2024

Jan 17, 2024Fire Safety StandardHealth Standard16 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 29, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024

Dec 20, 2023Health Complaint1 citation
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024

Nov 21, 2023Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2023

Oct 26, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Intersect Healthcare of Jackson offer?

Intersect Healthcare of Jackson offers Skilled Nursing / Long Term Care.

Where is Intersect Healthcare of Jackson located?

Intersect Healthcare of Jackson is located at 703 Robinson Road in Jackson, Michigan.

How did Intersect Healthcare of Jackson do on recent health and safety inspections?

Intersect Healthcare of Jackson had 10 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Intersect Healthcare of Jackson?

Submit the Request Information form on this page to connect with Intersect Healthcare of Jackson and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Intersect Healthcare of Jackson? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Jackson.

Prefer to stay home?

Home care agencies serving Jackson bring help to the house: daily living, companionship, and respite for family caregivers.