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Vantage Health and Rehab of Wakefield

One Bathol Street

3.5(62 ratings)· Wakefield average: 4.1

Vantage Health and Rehab of Wakefield, photo 11 / 4

Quick Facts

Total units
149
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
149
Hospice coordination
On-site hospice partnership for end-of-life care
Unit layout
Separate dementia and mental health floors

What Families Think

Reviews for Vantage Health and Rehab of Wakefield (formerly Regalcare/Wakefield Center) are sharply divided: several families describe compassionate, attentive nursing care and a clean, well-run rehab stay, while other reviewers report serious safety and sanitation failures. The wide gap between five-star praise and one-star accounts of neglect suggests experiences here can vary dramatically depending on unit and staff.

The Good

  • Nursing staff described as compassionate and caring
  • Facility described as clean and updated by some reviewers
  • Accepted a patient when other facilities would not
  • On-site hospice coordination for end-of-life care
  • Staff treat residents like family, per one liaison

The Bad

  • Multiple reports of unsanitary conditions including human waste and mold
  • One report of medication given without family consent or knowledge
  • Several reviewers describe unanswered phones and unresponsive staff
  • One account of a head nurse allegedly downplaying a resident's condition

AI-generated from reviews and community data.

Vantage Health and Rehab of Wakefield is a senior living community in Wakefield, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.5 out of 5 across 62 reviews.

About Vantage Health and Rehab of Wakefield

Vantage Health and Rehab of Wakefield is a 149-bed skilled nursing and long-term care facility in Wakefield, Massachusetts. It provides rehabilitation and ongoing care for seniors with varying needs.

Family experiences at the facility are sharply divided. Some describe attentive, compassionate nursing staff and a clean, well-maintained environment, with one family noting the staff treat residents "as if they were family." Activities are regularly offered. However, other families report serious concerns about sanitation, including mold around air vents, unsanitary bathroom conditions, and exposed medical waste, issues they say led to rapid decline in their loved one's condition during a stay.

The facility holds a 3.5 out of 5 Google rating based on 62 reviews, reflecting the wide range of experiences families report.

Types of Care at Vantage Health and Rehab of Wakefield

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Vantage Health and Rehab of Wakefield

3.5overall · 62 ratings combined

3.5★ on Google (62)

Michelle Giancola

Nov 2025

via Google

I never write a bad review, but I literally just set up a google account for this purpose. It definitely is not a place to put your loved one in. Our mother was there for only 1 and a 1/2 months and deteriorated drastically before we decided that my sister would take her in. She was very competent, when she went in, but has recently been diagnosed with Alzheimer's and dementia, she forgets day to day, but remembers the past. She's able to dress herself, eat and verbalize. I found her one day because my mom would call me everyday and I haven't heard from her in a couple of days, so I went there. I went in my mom's room with the head nurse Suzanna and we found her completely naked, (with only a pull-up on which she has NEVER wore before) and slurring her words.They even tried to cover it up when I saw it with my own eyes. It was very disturbing. We had to call an ambulance to admit her to the emergency room (not the staff mind you). I called Suzanna and she didn't return my call until 24 hours later. I didn't answer, but wanted to see what she would say when I saw her in person....she ignored me! Imagine the head nurse doing that! It is filthy, smells bad, mold, elevators not working, and human feces on the bathroom floor. I also witnessed human feces in the hallway that the staff had to tell me to walk around it. There was one nurse who was very helpful and knowledgeable about her job, I apologize for not remembering her name. The head administrator never acknowledged or reached out to us about our complaints. The maintenance, kitchen help, administrators, and personal staff have no knowledge of how to take care of our loved ones. They have meetings everyday, but have no clue on patients care, which includes thoughtfulness and compassion for our loved ones. Please stay clear of this facility. I do not understand how this facility is still opened. I feel so bad for the non verbal patients, that cannot advocate for themselves and for all other patients that are not getting the care that they need and deserve.

Debbie Ross

Nov 2025

via Google

If I could give this place negative stars, I would. Please, if you care anything about the person being admitted, please, please, please, don't choose this place. It's unsanitary, it's suffocating, mold and mildew is growing around air vents and water sources, there's human waste on the floors and the bathrooms are plastered in it, they leave medication carts and used medical waste out in the open on carts, the phone rings and rings and nobody answers, and if someone does pick up, the staff hangs up on you. We were told patients are supposed to have room phones, but no phone was given so you're forced to call the main number and then you get the run around. It's truly horrifying, and it should be reported and closed down. It's horrific. The smell, the feel, the care, all of it. After only 1 week, my mom went to the ER because they had given her medications without our consent or knowledge (insulin and psychotropics) to the point where she was unable to move or speak. She was found with the door wide open, naked, slumped over her bed, with a fever of 101 and nobody noticed or checked on her until my sister found her in that condition and we called her an ambulance. The lead nurse, Suzanna, tried to cover it up and wasn't even honest about her condition when she was found. Aside from 1 nurse and 1 young girl who answers the phones (who kept apologizing because nobody would pick up the phone on my mom's floor) the staff doesn't care. After an entire month, my mom couldn't even walk because of sores on her feet and overgrown toenails. She started off on the dementia floor with zero services and activities, and went to the basement/mental health floor after she left the ER, but there are no mental health services. It's pure neglect and apathy wrapped up with a decent looking website and promises. I'm sure the place is violating multiple health and ethics codes. I can't believe people are living there.

Jim Moran

Jun 2022

via Google

I would like to thank the entire staff at Wakefield Center for their professionalism and compassion. They accepted my cousin into the rehab unit when no other nursing facility within the entire north shore area would. In the face of the Covid pandemic, these people actually put their life on the line to care for our sick and our elderly. It is not an easy job but the people who work at Wakefield Center genuinely care for their patients. And for their kindness and dedication, I commend them all!

Denise Cloutier

May 2022

via Google

As a Liaison I work closely with residents, families and the entire team at Wakefield Center. The staff are very attentive to the residents and treat each one as if they were family. The staff are always offering fun activities and the building is exceptionally clean. I would highly recommend Wakefield Center to anyone looking for top quality care.

JP Gownder

Feb 2018

via Google

My mother spent 7 weeks at Wakefield Center, and received excellent, compassionate care throughout her time. In her final week, hospice services from Compassionate Care complemented the on-site staff's care. In our experience, the nursing staff was both competent and extremely caring. Unlike some facilities, you will not be overwhelmed with foul odors upon entering; it's clean and updated. I am grateful for the care they gave my mother during the final stage of her life and would definitely recommend the facility.

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Government Inspection History

3 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 3, 2026Fire Safety StandardHealth Standard13 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Mar 17, 2026

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2026

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026

Feb 4, 2025Fire Safety StandardHealth Standard38 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 13, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 13, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 13, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 13, 2025

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2025

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Provide behavior health training consistent with the requirements and as determined by a facility assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 13, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 13, 2025

Feb 29, 2024Fire Safety StandardHealth Standard16 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Provide rooms that can be unlocked from inside without a key.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Vantage Health and Rehab of Wakefield offer?

Vantage Health and Rehab of Wakefield offers Skilled Nursing / Long Term Care.

Where is Vantage Health and Rehab of Wakefield located?

Vantage Health and Rehab of Wakefield is located at One Bathol Street in Wakefield, Massachusetts.

What do families say about Vantage Health and Rehab of Wakefield?

Reviews for Vantage Health and Rehab of Wakefield (formerly Regalcare/Wakefield Center) are sharply divided: several families describe compassionate, attentive nursing care and a clean, well-run rehab stay, while other reviewers report serious safety and sanitation failures. The wide gap between five-star praise and one-star accounts of neglect suggests experiences here can vary dramatically depending on unit and staff.

How did Vantage Health and Rehab of Wakefield do on recent health and safety inspections?

Vantage Health and Rehab of Wakefield had 3 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Vantage Health and Rehab of Wakefield?

Submit the Request Information form on this page to connect with Vantage Health and Rehab of Wakefield and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Vantage Health and Rehab of Wakefield? Claim this listing to update photos, pricing, and details. It's free.

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