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Regalcare At Quincy

211 Franklin Street

2.6(19 ratings)· Quincy average: 3.9

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Quick Facts

Total units
71
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
71
Clinical training partnership
Site for CNA student clinical rotations
Pricing transparency
No published pricing information available

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for RegalCare at Quincy are sharply divided: some families praise strong rehabilitation outcomes and attentive nursing staff, while others describe serious lapses in care, cleanliness, and communication. The facility's 2.6-star average reflects this split, with several recent reviews raising safety and management concerns.

What reviewers praise

  • Strong physical therapy and rehab outcomes noted
  • Nursing staff spend time at residents' bedside
  • Serves as a CNA clinical training site
  • Positive experiences reported by rehab patients

What reviewers flag

  • Multiple reports of neglect and unprofessional care
  • Several mentions of cleanliness and hygiene problems
  • Reports of poor communication and unanswered phones
  • One report each of theft and a salmonella infection

AI-generated from reviews and community data.

Regalcare At Quincy is a senior living community in Quincy, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 19 reviews.

About Regalcare At Quincy

RegalCare at Quincy is a 62-bed skilled nursing facility in Quincy, Massachusetts, offering short-term rehabilitation, long-term skilled nursing care, and specialty programs tailored to individual patient needs.

The facility operates under a resident-centered philosophy focused on personalized care and attention. The professional staff delivers a full continuum of care with emphasis on promoting optimal independence and quality of life for each patient.

The community is designed as a comfortable, nurturing environment where patients receive individualized attention for both short- and long-term healthcare needs. Staff maintain regular communication with family members regarding patient progress and care outcomes.

Types of Care at Regalcare At Quincy

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Regalcare At Quincy

2.6overall · 19 ratings combined

2.6★ on Google (19)

Molly Ebersold

Dec 2025

via Google ↗

First of all, I had to leave one star or I couldn't post, this facility doesn't deserve even one star. Our family had a deeply troubling experience with this nursing home during my mother’s stay. There were repeated issues with staff behavior that bordered on neglect, along with ongoing cleanliness and hygiene problems that are unacceptable in a healthcare setting. Medical care and responsiveness were inconsistent, and basic needs were not addressed in a timely manner. Communication with our family was poor and often required repeated follow-ups to get minimal information. We also had serious safety concerns, including incidents of theft, which should never occur in a facility caring for vulnerable residents. The emotional impact on my mother was significant—she became anxious, distressed, and clearly affected by the lack of proper care and oversight. When these issues were raised with management and administration, there was little accountability and no meaningful improvement. This reflects a failure of leadership, and based on our experience, we cannot recommend this facility to other families.

Janet Carpenter

Aug 2025

via Google ↗

I can not say enough good things about this place! My brother has been in a few different rehabs due to his broken hip/hip replacement. We were hesitant about Regalcare due to reviews. He received the best care and physical therapy there! Better than any other place he has been. He got discharged today and he is back on his feet and able to move around easily. Highly recommend Regalcare !!

Kathleen Curran-Nigl

Jan 2025

via Google ↗

Great staff love the facilities. My CNA students train at this facility they are always welcomed by the staff and the staff is always helpful to myself and my Students the Nursing staff spends a lot of time with the Residents at their bedside, I've been performing Clinical rotations at this facility for years and many Graduates have trained at Regal they have always had a positive experience and they become very close to the Residents. I feel the staff are doing their best. I'm grateful to Regal for letting me train my Students at their facility Kathy Nigl CNA training program.

Steve Anderson

Nov 2024

via Google ↗

This is one of the worst nursing homes that you will find. The management is a revolving door of untrained and some of the most unprofessional you will find. Don't bring your loved ones here unless you want them to suffer abuse and neglect. This place should be shut down and everyone fired...lousy care and treatment of clients. RegalCare ownership consists of a bunch of greedy people from New Jersey that don't care about their clients or the staff they have working for them. I thought they had some chance when Alex ran things, but once he left it went right back to the lousy service, care, and respect that has plagued the place since they took over from John Adam's Health Care, which is when some of these positive reviews are from.. Hopefully the state steps in soon before they lose too many more patients. They refuse to answer phones of call family members back, you can call certain floors and they will refuse to even answer the phones. They also have the phones set to only ring 4 times to make it harder for loved ones to answer phones.

Jamie

Oct 2024

via Google ↗

Please if you care for your loved one DO NOT send them to regal care. My grandfather was there for a full week to do rehab , came in contact & contracted SALMONELLA while in the facility which we were aware of until YESTERDAY (almost a full week AFTER he came in contact) and came home with bedsores & a red raw bottom & the long response & care time from the nurses when he was incontinent . I wish we read the reviews before sending him to this rehab. PLEASE READ REVIEWS !!!

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Government Inspection History

5 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 8, 2025Fire Safety StandardHealth Standard25 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 4, 2025

  • Have correct number of accessible exits for each story.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Keep all essential equipment working safely.

    Severity B of L: potential for minimal harm, patternCorrected Apr 30, 2025

May 15, 2024Fire Safety StandardHealth Standard5 citations
  • Have correct number of accessible exits for each story.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2024

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024

  • Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024

Nov 21, 2023Health Complaint3 citations
  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 21, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 21, 2023

  • Honor each resident's preferences, choices, values and beliefs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 21, 2023

Sep 19, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

Dec 27, 2022Fire Safety StandardHealth Standard10 citations
  • Have correct number of accessible exits for each story.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2023

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2023

  • Implement emergency and standby power systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 16, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jan 20, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Jan 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regalcare At Quincy offer?

Regalcare At Quincy offers Skilled Nursing / Long Term Care.

Where is Regalcare At Quincy located?

Regalcare At Quincy is located at 211 Franklin Street in Quincy, Massachusetts.

What do families say about Regalcare At Quincy?

Regalcare At Quincy carries a 2.6 out of 5 rating from 19 Google reviews. Reviews for RegalCare at Quincy are sharply divided: some families praise strong rehabilitation outcomes and attentive nursing staff, while others describe serious lapses in care, cleanliness, and communication. The facility's 2.6-star average reflects this split, with several recent reviews raising safety and management concerns. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Regalcare At Quincy do on recent health and safety inspections?

Regalcare At Quincy had 5 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regalcare At Quincy?

Submit the Request Information form on this page, or contact Regalcare At Quincy directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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