Reflections Memory Care of Port Orange

Alan Trombly

Jul 2026

via Google ↗

I placed my mother at Reflections Memory Care in Port Orange, Florida after being very disappointed with the facility I had her in in Altamonte Springs, FL. I am so happy that I moved her to Reflections Memory Care. I met with Beth Pincheon, the Executive Director. Not only was she very knowledgeable about Dementia and Alzheimer's disease, she was warm, caring and personable about my mother's situation. My mother was admitted in May 2026 and it is like night and day from where I moved her from. Beth is not only the Executive Director but she is like family to the patients. She knows every patient by their name, knows their background, and even knows their likes and dislikes. She always steps out of her office to socialize with all the patients. She is on top of their needs and always communicates with the appropriate staff member to follow through on any specific attention a patient requires. This Facility is SPOTLESS and WELL LIT AND BRIGHT and every staff member always smiles and handles the patients with friendliness, courteousness and caring. Kevin, who works with Beth is also very knowledgeable of what it takes to handle patients with Dementia and Alzheimer's and his patience and warmth shines through. He is always professional and welcoming. The cook, Mike, makes delicious meals that look like they come out of a fancy restaurant. He cooks many different dishes and always asks if me and my wife are staying with my mom during mealtime, because he would gladly make us a meal too! Jessica, the activities director is AWESOME. Her patience, understanding and warm personality shows through as she interacts with the patients. She always has something going on for the patients and she even heads up special birthday parties, magician show parties, and holiday events, and you can see on the patients faces how much they enjoy these functions. My mom's room is always spotless and the courtyard is a SAFE ZONE with no items in the way to cause an accident to a patient. Great Maintenance and Security are in abundance at Reflections Memory Care. Every staff member at Reflections treats the patients as if they were part of their family. Everything at Reflections Memory Care is WONDERFUL. A far cry from where I moved my mother from. Honestly, I don't even know what the Executive Director at the other facility looked like as we never met. I really felt my mom was just "a number" there. However, I am delighted that I picked the right place to move my mom too. I am so at ease knowing she is being taken care of and treated like she's been there for a long time and I can even see the change in her. There is always music playing and she actually stomps her feet! I can go on and on but will end in saying if you are looking for a place to admit your loved one, THIS IS IT. You have to have a certain knowledge and personality to work in this area of the medical field, and they definitely have it! They are all compassionate and attentive with every single patient. I am beyond thrilled, and thank God every day that Beth, Kevin, Mike, Jessica and all the staff that run Reflections Memory Care are the most wonderful, caring people I have ever met and Kudos to them for having such a big heart. They run this facility flawlessly. They do not take a cavalier approach in taking care of your loved one and know how to handle these patients who are living with Dementia and/or Alzheimer's disease. I am very thankful to have found Reflections Memory Care and the wonderful people behind it. THANK YOU REFLECTIONS MEMORY CARE!

Christine Atwell

May 2026

via Google ↗

My mother has been at reflections for a little over 6 months. There is no perfect place for your loved ones when they suffer from dementia/Alzheimer’s. The staff at Reflections do the best they can while being short staffed. They need someone at the front to simply let you in and out of the facility. Many times I have waited on staff to let me in for quite a few minutes. The staff should not have to step away from the patients to constantly let people in and out. In the beginning of mom’s stay they had a supervisor in charge of the med staff, she is no longer there and has not been replaced. They also need a consistent hairdresser. With all this said I don’t blame anyone at the facility like I said they do the best they can, I blame corporate. The director Beth works really hard and so does the staff, there just needs to be more of them especially on the weekends. Honestly if it wasn’t for Jessica the activities director I would not be able to go visit my mom as often as I do. She is so good with the patients and they love her. She is always thinking of fun things for them to do and alway does monthly themed activities. Over all Reflections is a caring facility and I would recommend them for your loved ones.

Danielle Shreffler

Dec 2025

via Google ↗

There should be a zero star option for this review. Words cannot even describe the indignity residents face on the daily. Our family member entered their facility November 25th able to hold and play with her great-grandchildren and she was dead before Christmas due to their neglect. Four whole weeks it took them to neglect her to the point of death. On multiple instances we walked in and she was in public areas not fully clothed despite this being a task that they are supposed to help residents with, instead they left her with a whole tit out in a common room area and on another instance, she was pantless in the front lobby where people come in to visit their family. They also removed the feet from her wheelchair and on multiple instances dragged her down the hallway with her feet bumping the hallway while stating that they should not do that. Sheets were not put on her bed causing multiple falls. Her items were taken from her and not returned until family members searched and asked multiple days in a row if they had them essentially cutting off her communication with the outside world because it was her phone and wallet that was taken. They also placed aides needed to help with mobility in areas in which she could not reach them to limit her mobility. Toiletries of hers were stolen on top of that. Anytime we visited we had to make sure to bring a laundry basket to do the laundry that they were neglecting in her room. Employees have very little regard for health safety measures often not wearing gloves and one particular nurse consistently walking around barefoot. Food and liquid debris is constantly being left around the common area for residents to fall on and the whole place reeks of piss. Honestly, I could give a million examples of the horrors we witnessed. But the point of this is if you want your family member to live with any dignity and safety at all choose a different facility. They also have two open lawsuits against them from other families and a lawsuit from the health agency board, we only learned of this after her passing as her POA did not inform us when placing her at this facility. Stay far far away from this horror show.

Lisa Barrwick

Nov 2025

via Google ↗

Reflections Memory Care it’s very clean and the employees are special… Especially the activity director is fantastic… She really takes time, and energy into doing different activities with the residents! She’s not only an activity director, but I’ve also seen her helping in the dining room and the residents rooms as well ! Keep up the good work !

Clara Payne

May 2025

via Google ↗

Truly Compassionate Care!! Reflections Memory Care has been a blessing for our family. From day one, the staff and director has shown genuine compassion and respect for our loved one. They treat each resident with dignity and provide attentive, personalized care. The environment is CLEAN, safe, and filled with warmth. We’ve seen real improvement in our loved one’s mood and well-being. We are so grateful to have found such a supportive and caring place. If you need a memory care facility in Volusia County, there is not better Facility than Reflections.