Ina Jaffee
Feb 2026
Good morning. The service under Mrs Vivian Howard has been excellent. Ina Jaffee
1 / 3Quick Facts
What Families Think
Families describe Quality Staffing Home Care as a home health and hospice agency in West Haven, CT that provides in-home caregivers for tasks like housekeeping, meal prep, and around-the-clock personal care. Reviewers consistently praise the caregivers' compassion and the responsiveness of office staff, especially director Vivienne, in matching clients with the right aide and adjusting to changing medical needs like mobility equipment.
The Good
- Caregivers described as respectful, attentive, and compassionate
- Director Vivienne praised for responsiveness and flexibility
- Willing to accommodate complex needs like a hoyer lift
- Long-term client relationships spanning years
- Office staff described as pleasant to work with
The Bad
- One report of an initial caregiver mismatch before a better fit was found
AI-generated from reviews and community data.
About Quality Staffing Home Care, Inc.
Quality Staffing Home Care, Inc. is a home health and hospice provider based in West Haven, Connecticut, serving clients who need in-home medical care and end-of-life support.
Families consistently praise the caregivers' reliability and demeanor. One family noted caregivers are "always respectful, attentive, compassionate and on time," while another highlighted the agency's responsiveness to scheduling needs. Several families reported successful long-term relationships with the same care team members. One person wrote, one family expressed being "extremely satisfied" after using the service for several years. A client recovering from a car accident appreciated the comprehensive household and meal support, though noted that caregiver fit can vary from person to person.
The agency holds a 4.6/5 Google rating based on 15 reviews. Office staff interactions were also mentioned positively by families.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.6overall · 15 ratings combined
4.6★ on Google (15)
N C
Oct 2024
Thank you Quality Staffing Home Care and Team. The Support and Service provided is impeccable. Vivienne is amazing! She is very understanding and works with you regarding schedule and service. Thank you Vivienne and Quality Staffing!
Carolyn Lyons
Oct 2024
In March of 2022 my mom’s life was drastically changed due to a stroke. She was sent to rehab for 3 weeks and ended up staying there for almost a year while I tried desperately to bring her home. In order to do so several things had to be in place. My mom required around the clock care at this point. And at the time Covid was wrapping up staffing was great - meaning it’s hard to find an agency that could accommodate my mother’s needs. Quality Staff was shared by someone and the Director came out meet us. Now my mom requires a hoyer lift. That right there is work! Especially the crank. The director Didn’t say it at the time, but I could tell if we didn’t get a motorized Quality Staffing may not have been an option for us, but I assured her that we would take the steps to get a motorized Hoyer lift when My mom is discharged. So after working with an Area on Aging Supervisor/manager who was just great the plan to come home was approved. April of 2023 mom returned to her home not the way she left it (as she was walking) but because it is a 55 and older community her apartment was accommodating for her new method of transportation! But even more so I felt that my mom would be in good hands with quality staffing. A year later and my mom has excellent staff that enjoy going to play bingo with her at the East Haven Senior center as well as other activities in her senior community. I am beyond grateful for Vivienne and April (you are amazingly always courteous and pleasant) and the Quality Staffing people that you send to assist my mom. LaGeorgia and Michelle are like family now!
Elois
Sep 2024
Suffering with chronic painful injuries from a car accident I was desperate for help, especially with the necessity of housekeeping and preparing meals. I learned about Quality Staffing Home Care and was overjoyed to be accepted as a client and offered the help I needed. Unfortunately, the first person assigned to me started off great but changed over time and was not a good fit for my household. Fortunately however, within days Quality Staffing assigned a second person to me who I believe was heaven sent. She encourages me to feel safe and confident living in this new situation and assures me that she is here for me. She is helpful, kind, and thorough. I truly thank God and the staffing department for placing her with me.
Leonard Marcello
Sep 2024
We have been using this agency for several years and have been extremely satisfied with all the caregivers who take care of our mom!! Always respectful, attentive, compassionate and on time! Even our relationship with the office staff has been a pleasure! We are thankful for Quality Staffing!! The Torino Family
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