Quail Creek

Kevin Mccue

Jul 2026

via Google ↗

Beautiful community

Arlene Graff

Jun 2026

via Google ↗

Buying a house!

Michael Hartigan

Aug 2025

via Google ↗

Beautiful surroundings

Eileen Tomczyk

May 2025

via Google ↗

Our new home build is perfect!<br>The resort living is the best with new Canyon Club pool n gym+bistro

David Peligroso

Jan 2024

via Google ↗

I've been a Quail Creek resident for about seven years. I decided to purchase a home here because friends in the Phoenix area are in a Robson community and love it, and I had stayed with them for extended periods and was very impressed.<br><br>I loved it here too, but for the last 2-3 years things have gone downhill some. A new manager (GM) was hired and immediately employees started to disappear. Many familiar friendly faces left, some of the amenities our HOA fees pay for have seen a drop in quality/funding, and it seems as if there has been an increase in turnover.<br><br>I've met with members of the residential committee and board, and the consensus is the GM strives to create a hostile work environment and has run off or even fired critical staff for questionable reasons. There are even lawsuits pending because of the GM's malicious conduct towards their employees. The housekeeping manager was let go because the GM thought her accent was too hard to understand (imagine being in this area and being disturbed by housekeepers whose first language isn't English) and now the GM has the maintenance engineer do the housekeeping. The entire permitting department was fired so now there's a logjam getting permits through (a permit is required on everything, even painting a garage door so this is a huge problem). Many of the employees I run into seem to just be holding on until they can find something better, from middle management all the way down to the younger support staff.<br><br>Complaints have been made, however the attitude from Robson seems that every HOA has complainers and not everyone can be pleased... which is true. However, this was once a better community than it now and it shows. The drop in morale among the staff is starting to take a toll on the quality of the experience here.<br><br>I must add that in person, the new GM just seems simple and incompetent. At resident meetings there doesn't seem as if there is much quality information to pass along and the GM doesn't seem to understand what is being presented. Some of my neighbors and myself have tried to address deficiencies in amenities and we've been met with hostility from the GM, even anger at times. The GM gives me the impression they're either not good at communication or they're flat out hiding something, as they immediately get flustered and on the offense when asked simple questions about some of the issues that have arisen.<br><br>While I wouldn't advise to not buy a home in Quail Creek, I will say that the other Robson communities just seem to be better run, the amenities are of higher quality, and the staff are friendlier. If you're comparing it to Pebble Creek or Sun Lakes, it definitely comes up short.