MyLivingChoice

PruittHealth-Raleigh

2420 Lake Wheeler Road

2.8(130 ratings)· Raleigh average: 4.1

Part of PruittHealth · 121 communities · 3.8★ average

PruittHealth-Raleigh, photo 11 / 2

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
150
Memory care setup
Dedicated Memory Support Suites with enclosed courtyard
Rehab therapy access
On-site PT, OT, and speech therapy services
Short-term care option
Recovery Suites for post-acute rehab patients

What Families Think

Reviews for PruittHealth-Raleigh are sharply mixed, with several families praising attentive nursing, CNA, and therapy staff, while at least one detailed account describes serious lapses in basic care, including missed meals and unaddressed surgical wounds. The facility offers skilled nursing, rehabilitation, and dedicated memory care suites, but experiences with day-to-day care quality appear to vary widely.

The Good

  • Nurses and CNAs praised as attentive and professional
  • Physical and occupational therapy described as excellent
  • 24-hour skilled care helped stabilize a resident's health
  • Dedicated Memory Support Suites for Alzheimer's and dementia care
  • Daily activities including hair salon and nail days

The Bad

  • One detailed report of missed meals and unaddressed surgical wound care
  • One report of an unexplained $1,300 bill despite insurance paying in full
  • One reviewer noted social workers communicated poorly about discharge planning

AI-generated from reviews and community data.

PruittHealth-Raleigh is a senior living community in Raleigh, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Fitness Center and Gathering / Activity Spaces. Families rate it 2.8 out of 5 across 130 reviews.

About PruittHealth-Raleigh

PruittHealth-Raleigh is a skilled nursing and rehabilitation center that is part of the PruittHealth family of providers in the Southeast. The center offers a comprehensive menu of services, aiming to provide clear guidance through short- and long-term care decisions along with customized health care solutions. The facility features 150 beds in both private and semi-private, tastefully decorated rooms.

Care options include Recovery Suites, which are state-of-the-art suites equipped for post-acute patients working toward rehabilitation and returning home, and Supportive Care Suites for more traditional, longer-term nursing care. The center also includes Memory Support Suites designed for patients with Alzheimer's Disease and severe dementia, featuring specialized programs for memory and cognitive function, along with dedicated staff, dining and living areas, and an enclosed courtyard.

Therapy services are a notable focus, including the PruittHealth Fitness Program, a strength-building program using Nautilus and Biodex equipment tailored for older adults, as well as Outpatient Therapy Services for those needing physical, occupational, or speech therapy.

Dining is offered in a large, upscale dining room with floor-to-ceiling windows overlooking a private courtyard, with menus created by an executive chef. A private dining room is also available for patients to reserve for special dinners and events with family and friends. Valet parking and concierge service are available to assist visitors with appointments, scheduling, and other needs.

The center admits and treats all patients without regard to race, color, creed, age, handicap, national origin, or payment classification, and strives to accommodate special cultural or psychosocial requirements.

Types of Care at PruittHealth-Raleigh

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of PruittHealth-Raleigh

2.8overall · 130 ratings combined

2.8★ on Google (130)

Laurie Kemper

May 2026

via Google

I would advise to not bring your loved one here. There are much better places. This is an attractive place. It looks nice. But the care is not the best. I've had two loved ones here and a very few things were worth 5 stars, but the care was one star. One of my loved ones was there for post surgery recovery. A major surgery. They did not follow the doctors hospital release orders. His surgery wounds were never treated. The surgery site never had the bandage changed or even checked on. He had drainage bulbs that were never emptied. He was supposed to be there for 6 weeks. We took him out after two weeks. Most of his meds were not given to him, but they gave us all his meds to take home when he left. That was a plus. Another loved one was in the exact same chair 24 hours after I had left him. He was not given lunch or dinner or breakfast. I left him at 11:00 AM on a Tuesday and returned 11:00 AM on Wednesday the next day. He was in the same position that I left him in. He was in the tv reading game room. No one took him to get 3 meals. That Wednesday night they sent him to the hospital because his blood pressure was extremely low. He was also dehydrated. When he went back after that ER visit, a lot of his personal items were gone. Then after he left for good, we got a bill for $1300.00. No explanation. Insurance had paid the whole bill. There should not have been anything owed. We never paid it since we didnt get an itemized statement. So dont go there. Dont let the beauty of the place fool you.

Laverne Harding

Feb 2026

via Google

Although we never want our loved ones to need a facility, I have been really impressed with the care and service provided at Pruitt. My husband is often difficult however the staff is always professional and extremely patient providing support to me when I become impatient. Thank you Pruitt staff!

Margaret Pelletier

Jan 2026

via Google

Fantastic nursing and cna staff. Excellent physical and occupational therapists. Social workers need to communicate better and in a timely matter and understand the trials and needs of discharging a patient. And they should be doing the leg work to ensure s successful transition to home for the patient and the caregiver!

Kelly Del Rossi

Jan 2026

via Google

Pruitt has been able to stabilize my mother's health issues and help her gain her strength back. The 24 hour skilled care by experts has been life-changing and given me peace of mind. The staff has been responsive to any concerns about her care or health. There are daily activities to participate in along with a hair salon and "nail" day.

Marcia Williams

Jan 2026

via Google

The staff was amazing. The nurses and aids were on top of everything I couldn't have asked for better. The office staff took care of all my paperwork on time. I have nothing but praise for everone.

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Government Inspection History

6 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 15, 2026Health Standard3 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2026

Jun 25, 2025Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2025

May 8, 2025Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 22, 2025

Nov 15, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2025

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2025

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Dec 13, 2024

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Dec 13, 2024

Sep 29, 2023Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 27, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 27, 2023

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 27, 2023

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 27, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 27, 2023

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Oct 27, 2023

May 26, 2022Fire Safety Standard4 citations
  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does PruittHealth-Raleigh offer?

PruittHealth-Raleigh offers Skilled Nursing / Long Term Care.

Where is PruittHealth-Raleigh located?

PruittHealth-Raleigh is located at 2420 Lake Wheeler Road in Raleigh, North Carolina.

What do families say about PruittHealth-Raleigh?

Reviews for PruittHealth-Raleigh are sharply mixed, with several families praising attentive nursing, CNA, and therapy staff, while at least one detailed account describes serious lapses in basic care, including missed meals and unaddressed surgical wounds. The facility offers skilled nursing, rehabilitation, and dedicated memory care suites, but experiences with day-to-day care quality appear to vary widely.

How did PruittHealth-Raleigh do on recent health and safety inspections?

PruittHealth-Raleigh had 6 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit PruittHealth-Raleigh?

Submit the Request Information form on this page to connect with PruittHealth-Raleigh and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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