Bobby Johnson
Apr 2025
My mother was here and died here they did a great job at caring for her.
Province Place of DePaul
6403 Granby St2.7(10 ratings)· Norfolk average: 4
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Quick Facts
- Rehab services
- On-site physical therapy for residents
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Province Place of DePaul are mixed, with several families praising compassionate long-term caregivers, physical therapy progress, and staff who keep families informed on day-to-day needs. However, one detailed review raises serious concerns about unanswered emergency call buttons and pressure tactics with families, and another notes phone communication problems and administrative turnover following a change in ownership.
What reviewers praise
- Caregivers described as compassionate and attentive
- Physical therapist helped a resident regain mobility
- Staff proactively call families about resident needs
- Residents have stayed for years, even decades
- Memory care residents treated as individuals, not room numbers
What reviewers flag
- One report of unanswered emergency call buttons
- One report of pressure tactics when families tried to leave
- Internal phone system makes family communication difficult
- Administrative staff turnover noted after ownership change
AI-generated from reviews and community data.
Province Place of DePaul is a senior living community in Norfolk, Virginia offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Families rate it 2.7 out of 5 across 10 reviews.
About Province Place of DePaul
Province Place of DePaul is a senior community in Norfolk, Virginia, offering independent living, assisted living, and skilled nursing with long-term care services.
Reviewers consistently praise the staff for their compassion and attentiveness to residents' needs. Several families noted that caregivers know their residents well and communicate proactively about health changes or daily concerns. One reviewer wrote, "My Mom has regained her joy," citing the community's physical therapy services and overall care. Families also highlighted the administration and program directors as willing to work with families on their needs. However, reviews are mixed regarding operational matters, with some families expressing concerns about communication systems and administrative practices.
The community has supported residents across independent living, assisted living, and memory care levels, with some families noting residents' tenure spanning several years.
Types of Care at Province Place of DePaul
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
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Help Me ChooseReviews of Province Place of DePaul
2.7overall · 10 ratings combined
2.7★ on Google (10)
Kathleen Kirsch
Aug 2021
My Mom and her two sisters were residents at Province Place. My family have found the care givers to be compassionate, caring individuals and accommodating to our wishes. They KNOW their residents. My two aunts have since died (one was 90 and the other 96) but my Mom ( in memory care) is still going strong at 100! I will say that they do need to work on their internal phone system for better communication with family and hopefully with new owners there will be some stability with the administrative staff.
Susan Warner
May 2019
My Mom and Dad have been residents at Province Place of DePaul for several years, and the care they have received has been wonderful. The staff has been very kind and patient with them, which is not always an easy task. Also, if there's a problem ( whether something simple like "Your Dad seems to need some new socks" or something more significant) they call to let me know what's going on. I highly recommend Province Place of DePaul.
Robin Wallace
Jan 2019
Do not put your loved ones in this place. They lie to get your money and take away your control to take care of your loved one. They leave the residents and Do not answer the emergency call buttons. If you try to remove your loved one, they confuse you with more lies and will treat them worse for wanting to leave.
Kathy Miko
Jan 2016
Even as a visitor, I can feel the caring. My Mom has regained her joy. Thank you to the wonderful staff and the new friends she has met. Her physical progression has been amazing as well. The physical therapist got her up and walking again! The administration and program directors are top notch. I am so impressed that they are so willing to work with families. They have my upmost respect. The nursing staff have made her feel loved and wanted. The "neighborhood" concept that they use allows her to be a person and not a room numbered resident. Thank you to all!
Frequently Asked Questions
What types of care does Province Place of DePaul offer?
Province Place of DePaul offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is Province Place of DePaul located?
Province Place of DePaul is located at 6403 Granby St in Norfolk, Virginia.
What do families say about Province Place of DePaul?
Province Place of DePaul carries a 2.7 out of 5 rating from 10 Google reviews. Reviews for Province Place of DePaul are mixed, with several families praising compassionate long-term caregivers, physical therapy progress, and staff who keep families informed on day-to-day needs. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Province Place of DePaul?
Submit the Request Information form on this page, or contact Province Place of DePaul directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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