MyLivingChoice

Primecare Home Care Services

1735 Irwinton Rd

4.8(67 ratings)· Milledgeville average: 3.4

Primecare Home Care Services, photo 11 / 6

Quick Facts

Service type
Home health care and hospice support services
Caregiver hiring
Also hires and trains caregivers for home placement

What Families Think

Primecare Home Care Services is a home health and hospice agency in Milledgeville, Georgia, praised heavily by both clients' families and caregivers for its warm, responsive intake staff. Reviewers repeatedly single out individual coordinators for patience and follow-through, though one report described missed visits and unresponsive customer service after payment.

The Good

  • Staff praised for patience and clear communication
  • Intake coordinators follow up and stay reachable
  • Positive, supportive orientation experience for new caregivers
  • Long-term support for families during serious illness
  • Strong overall reputation, 4.8 rating from 66 reviews

The Bad

  • One report of missed visits after paying in advance
  • One report of unresponsive customer service and no refund

AI-generated from reviews and community data.

Primecare Home Care Services is a home care agency serving Milledgeville, Georgia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.8 out of 5 across 67 reviews.

About Primecare Home Care Services

Primecare Home Care Services is a home health and hospice care provider based in Milledgeville, Georgia. The agency serves clients requiring in-home medical care and end-of-life support, and also hires and trains caregivers for placement in family homes.

Families consistently praise the intake and enrollment process, naming staff members like Tammy Pounds and Kendra Hodges for their patience, knowledge, and willingness to answer questions repeatedly without frustration. One family wrote, "She even calls to check in on your family, and you can reach out anytime." Caregivers hired by the agency report feeling welcomed and supported during orientation, with flexible scheduling and a positive workplace culture. The company is also recognized for community involvement and long-term commitment to clients during serious illness.

One negative review reported missed visits and unresponsive customer service, indicating service gaps despite the overwhelmingly positive feedback. Primecare Home Care Services holds a 4.8/5 Google rating based on 66 reviews.

Types of Care at Primecare Home Care Services

At-Home Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Primecare Home Care Services

4.8overall · 67 ratings combined

4.8★ on Google (67)

kerry smith

Aug 2026

via Google

I highly recommend Prime Care Home Health Services! The staff is incredibly friendly, compassionate, and professional. They always returned my phone calls in a timely manner and were quick to answer any questions or concerns I had. Most importantly, they took excellent care of my loved one and treated them with kindness, dignity, and respect. It gave our family peace of mind knowing they were in such caring hands. If you’re looking for dependable, responsive, and compassionate home health care, Prime Care Home Health Services is an outstanding choice.

Octavia Pitts

Dec 2025

via Google

I want to give a huge thank you to Tammy, who has been absolutely amazing throughout this entire process. She explains everything clearly, and even if she has to repeat something multiple times, she always does it with patience and kindness. She makes you feel calm, relaxed, and supported.<br><br>Tammy goes above and beyond—she even calls to check in on your family, and you can reach out anytime. I personally like to email, and she always replies in a timely manner. Her communication, professionalism, and compassion truly stand out.<br><br>If anyone is looking for a great agency to work with as a caregiver, PrimeCare Home Care Services is the place to call. They truly care about their clients and their caregivers, and Tammy is proof of that.<br><br>Highly recommended!

Angela Latson

Dec 2025

via Google

I spoke with Tammy. She was very knowledgeable about what the company offers without even having to look it up. She broke down each of my questions and answer them in the most polite manner. Even though she had to repeat the information to me several times she did not get frustrated or annoyed with me. This by far is the best phone etiquette I've ever encountered in my entire 40++++++ years of life (LoL). The last thing that a loved one wants to encounter is someone with horrible phone etiquette and hear the disgust in their voice when we're dealing with a sick loved one. So if you want someone that's going to assist you and take pride in what they do call PrimeCare and ask for Tammy.

Stephanie Boyd

Jul 2025

via Google

She very helpful and assisting what I needed and would recommend her to anyone thank you

Stephanie Combs

Jun 2025

via Google

Very kind sweet understanding helpful listen to me the conversation was excellent thank you

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Frequently Asked Questions

What types of care does Primecare Home Care Services offer?

Primecare Home Care Services offers At-Home Care.

Where is Primecare Home Care Services located?

Primecare Home Care Services is located at 1735 Irwinton Rd in Milledgeville, Georgia.

What do families say about Primecare Home Care Services?

Primecare Home Care Services is a home health and hospice agency in Milledgeville, Georgia, praised heavily by both clients' families and caregivers for its warm, responsive intake staff. Reviewers repeatedly single out individual coordinators for patience and follow-through, though one report described missed visits and unresponsive customer service after payment.

How can families visit Primecare Home Care Services?

Submit the Request Information form on this page to connect with Primecare Home Care Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Milledgeville.