MyLivingChoice

Pointe Coupee Healthcare

1820 False River Road

3.3(16 ratings)· New Roads average: 3.6

Pointe Coupee Healthcare, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Medicare quality
2.0 of 5 stars

Home Health Compare

Medicare certified
Since 1984
Ownership
For profit, Limited Liability company
Certified beds
120
Care focus
Long-term care plus short-term rehabilitation stays
Care philosophy
Care aimed at physical, spiritual, and emotional needs

What Families Think

Reviews of Pointe Coupee Healthcare are sharply divided: several families describe compassionate, attentive care and a clean, welcoming environment, while others report serious neglect and poor management. The facility offers skilled nursing and long-term care with rehabilitation services in New Roads, Louisiana.

The Good

  • Staff praised for compassion during end-of-life care
  • Families say facility is clean and welcoming
  • Nurses described as attentive and communicative
  • Activities offered to keep residents engaged

The Bad

  • One report of neglect, missing call buttons, unclean rooms
  • One reviewer described three administrators in short span, called poorly run
  • Complaints about administrator involvement and accountability

AI-generated from reviews and community data.

Pointe Coupee Healthcare is a senior living community in New Roads, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 16 reviews.

About Pointe Coupee Healthcare

Pointe Coupee Healthcare is a skilled nursing facility in New Roads, Louisiana, offering long-term care and rehabilitation services. The facility serves those requiring short-term rehabilitation stays as well as individuals who can no longer safely live alone.

The community provides a comprehensive and holistic program of care designed to nurture patients' physical, spiritual, and emotional well-being. Staff emphasize delivering care with integrity, compassion, and professionalism.

Located in the picturesque river town of New Roads, Pointe Coupee Healthcare is described as a beautiful facility that creates a warm and welcoming environment intended to be a comfortable and elegant home for its residents.

Types of Care at Pointe Coupee Healthcare

Home HealthSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pointe Coupee Healthcare

3.3overall · 16 ratings combined

3.3★ on Google (16)

Mary Pizzolato

Jan 2026

via Google

The staff at Pointe Coupee were excellent with our mom during her final days. She had only been there a little while before her time came. They were kind, and gentle with her through all phases of the transition. After she passed they were so respectful with her, getting her ready for Nilands. And it was so sweet of everyone that was there that early morning after she passed to link hands and pray for her and us! I highly recommend the facility, and will be forever grateful to them for the wonderful way they took care of her. Thank you Pointe Coupee Healthcare....Mary Pizzolato

Summer Johnson

Jul 2025

via Google

Pointe Coupee Healthcare has been a blessing for our family. From the moment we walked in, the staff made us feel welcome and at ease. The facility is always clean and the atmosphere truly feels like home. The nurses and caregivers are compassionate, attentive, and go above and beyond to make sure residents are cared for both physically and emotionally. I also appreciate the way the staff keeps our family informed and involved.

Sheila Hogan

Nov 2023

via Google

From the moment I decided to bring my mom to Pointe Coupee Health Care to be a long term resident, everything felt like I had made the right decision. Everyone from the admitting staff to the nurses to the aides was, and still is, so welcoming and kind to my mom. I always feel like she is treated with respect, patience and compassion. The facility is always clean and smells nice when I drop in for weekly or bi-weekly visits with my mom. There are plenty of activities for the seniors to keep their minds and bodies active. I really appreciate the fact that the staff reaches out to my mom when I am not there to keep her plugged into life so she doesn’t feel alone. I have never doubted my decision to bring my mom to Pointe Coupee. I know my mom is in good hands.

Dee N

Jul 2022

via Google

If I could give negative 5 stars I would. I could go into all of the heartache and frustration my family has experienced with this place, but my anxiety level would soar. During the time my mother was there, the place went through 3 head administrators, all of them absolutely awful! This place is run so poorly, it's a complete joke! And the level of cleanliness and care is a joke as well! DO NOT BRING YOUR LOVED ONE HERE!!!!!!!

Lisa Karam-Salbach

May 2019

via Google

If I could give this nursing home negative stars, I would. Every time I've visited my mother (I don't live in the state), she has been neglected. The CNAs leave their personal items in her room and use it as a break room. Her call button is rarely near her. She is left slumped in a chair or turned against the wall. The administrator is useless. He gets paid and that's the extent of his involvement.

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Medicare Quality of Care

Pointe Coupee Healthcare is a Medicare-certified home health agency (certified since 1984). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

Hospital outcomes

  • Discharged to the community91%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral97%US 94%
  • Patients got better at walking or moving around74%US 83%
  • Patients got better at getting in and out of bed81%US 83%
  • Patients got better at bathing82%US 86%
  • Patients' breathing improved71%US 85%
  • Patients got better at taking medications correctly66%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations60%US 61%

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare. CCN 197154. National figures are the average across all certified agencies.

Government Inspection History

7 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 5, 2026Fire Safety StandardHealth Standard1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026

Sep 5, 2025Health Complaint2 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 18, 2025

  • Ensure that residents are free from significant medication errors.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 18, 2025

Dec 6, 2024Fire Safety StandardHealth Standard13 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Jan 1, 2025

Oct 1, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024

Dec 6, 2023Fire Safety StandardHealth StandardNo citations
Aug 9, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 15, 2023

Jul 14, 2023Infection ControlNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pointe Coupee Healthcare offer?

Pointe Coupee Healthcare offers Home Health and Skilled Nursing / Long Term Care.

Where is Pointe Coupee Healthcare located?

Pointe Coupee Healthcare is located at 1820 False River Road in New Roads, Louisiana.

What do families say about Pointe Coupee Healthcare?

Reviews of Pointe Coupee Healthcare are sharply divided: several families describe compassionate, attentive care and a clean, welcoming environment, while others report serious neglect and poor management. The facility offers skilled nursing and long-term care with rehabilitation services in New Roads, Louisiana.

Does Medicare cover care from Pointe Coupee Healthcare?

Yes. Pointe Coupee Healthcare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.

Do I need a referral to use Pointe Coupee Healthcare?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How did Pointe Coupee Healthcare do on recent health and safety inspections?

Pointe Coupee Healthcare had 7 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pointe Coupee Healthcare?

Submit the Request Information form on this page to connect with Pointe Coupee Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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