1 / 4Pleasant View Center is a large skilled nursing facility in Concord, New Hampshire, offering separate units for short-term rehab and long-term care. While the facility highlights individualized care planning and its hospital-adjacent location, its overall Google rating of 2.6 from 51 reviews points to notable concerns among reviewers.
AI-generated from reviews and community data.
Pleasant View Center is a senior living community in Concord, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 51 reviews.
Pleasant View Center is a nursing home providing skilled nursing care in Concord, New Hampshire. As the largest private nursing home in Concord, the facility offers both short-term and long-term care on separate floors, allowing residents to be placed according to their specific needs and grouped with like-minded residents.
The facility is staffed to provide individualized care plans and is equipped with skilled therapists who work together for holistic healing. Care is delivered by a team of nursing and support staff who receive training emphasizing quality and excellence in geriatric care.
Pleasant View Center is situated directly across from Concord Hospital, providing convenient access to medical services and resources. The community is set against rolling lawns and tree lines, offering a natural backdrop for its residential environment.
The facility maintains separate units for short-term rehabilitation and long-term residential care, ensuring that each resident receives appropriate level of care matched to their medical and personal needs. Staff are supported through a positive work culture designed to foster loyalty and commitment to resident care.
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Help Me Choose2.6overall · 51 ratings combined
2.6★ on Google (51)
Daniel R Whitman
Jan 2026
we saw a lady doing a CPR to an unconscious man on the side of the road. she said she was on her way to work at pleasant view center and she saw the man laying and immediately stopped to help. Her and another gentleman did CPR until the ambulance came! thank you so much to that lady
Maria Rivera
Jan 2026
0+0 =00 This place left the seniors with not supervision in evening and don't change o cleaning the senior pu for long period.No employees. Nobody stay longer for the condition of this place.This place need to be closed. Management are very disorganized and don't answer questions to the family. This place put my daughter in a shelter because can handle her and she have 2 chunks in her brain and she take a lot meds. My daughter is going to died with no help. Please don't put you loves one there. The state need to closed this place.
Linds
Dec 2025
An absolute circus. The facility smells strongly of urine, and the level of care appears neglectful, largely because staff are completely overwhelmed. There is a clear lack of coordination, and at no point did it seem that anyone had a full understanding of what was happening. If this is your last resort, I strongly recommend assembling a dedicated support team and making full use of any external assistance offered.
Avi
Jun 2025
From the moment I arrived at Pleasant View, I was warmly greeted by the receptionist, which immediately made me feel comfortable and welcome. Within just a few minutes, I was being assisted, and everything felt organized and efficient. As I waited, I noticed residents chatting with staff and family in the hallway, while others enjoyed the sunshine outside. Sarah, another member of the staff, passed by with a friendly smile, adding to the light, cheerful energy that filled the space. The atmosphere was calm and peaceful, and it felt like a place where people are genuinely cared for. Pleasant View left me with a truly positive impression.
Gloria Getchell
Jun 2025
Sarah went above and beyond to help me get my brother admitted. I tried several other facilities only to be told there was no room. Although Pleasant View has some issues with housekeeping and cleanliness, they seem to do their best with ongoing staffing issues. As a result, there is a constant urine odor and the floors are sometimes sticky. My brother is not bedridden and much of what he needs he can handle on his own. I'd like to see a higher level of cleanliness but overall my brother is being well cared for which is important.
7 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2026
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026
Have policies on smoking.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2025
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025
Assess the resident when there is a significant change in condition
Severity B of L: potential for minimal harm, patternCorrected Aug 6, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity B of L: potential for minimal harm, patternCorrected Aug 6, 2025
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Dec 4, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2024
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 29, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity B of L: potential for minimal harm, patternCorrected Sep 16, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Aug 28, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Sep 13, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Sep 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 17, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pleasant View Center offers Skilled Nursing / Long Term Care.
Pleasant View Center is located at 239 Pleasant Street in Concord, New Hampshire.
Pleasant View Center is a large skilled nursing facility in Concord, New Hampshire, offering separate units for short-term rehab and long-term care. While the facility highlights individualized care planning and its hospital-adjacent location, its overall Google rating of 2.6 from 51 reviews points to notable concerns among reviewers.
Pleasant View Center had 7 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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