David Plummer
Jul 2025
I was so happy with the way the residents have so much to do like go to the library. And are so pleasant there.
1 / 6Quick Facts
- Total units
- 70
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 70
- Inspections
- View history (16 citations)
- Care continuum
- Independent living, assisted living, and skilled nursing
- Campus structure
- Two campuses located one mile apart
- Organizational type
- Not-for-profit, faith-based CCRC
CMS Care Compare
What Families Think
The Good
- Full continuum of independent living, assisted living, and skilled nursing
- 24-hour skilled nursing care for short- and long-term needs
- 48-acre campus with garden-style cottages
- Extensive activity calendar including hiking, bocce, and Lunch & Learns
- Faith-based, not-for-profit continuing care community
The Bad
- No published pricing information available
- No resident reviews available to assess care quality
AI-generated from reviews and community data.
Havenwood is a senior living community in Concord, New Hampshire offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.8 out of 5 across 12 reviews.
About Havenwood
Havenwood-Heritage Heights is a not-for-profit, faith-based continuing care retirement community in Concord, New Hampshire, offering independent living, assisted living, and skilled nursing care. The community comprises two campuses located one mile apart off I-393, minutes from downtown Concord and within an hour of the beach and mountains.
The community spans 48 acres and features garden-style cottages, a Health Services Center with skilled nursing staff, and a Fitness & Wellness program designed to help residents maintain their health and independence as they age. Independent living residents enjoy the benefits of the retirement community without home maintenance responsibilities, while assisted living provides extra support for those who need it. Twenty-four-hour skilled nursing care is available for short-term and long-term needs.
Havenwood-Heritage Heights offers an extensive calendar of activities and events, including Lunch & Learns, resident-organized programs, and community gatherings. Residents participate in activities ranging from Readers Theater and film discussions to hiking outings, bocce tournaments, and table tennis competitions. The community also hosts events open to the Greater Concord area, such as the annual NH Senior Games Bocce tournament.
The community is situated ten minutes from downtown Concord, which offers restaurants, shopping, and cultural amenities. The setting includes an award-winning Main Street, resident gardens maintained by a dedicated landscape team, and access to nearby natural areas including the Merrimack Floodplain Forest All Persons Trail, which residents frequently visit.
Types of Care at Havenwood
Independent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Security
- Transportation Services
- Walking Paths
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Havenwood
4.8overall · 12 ratings combined
4.8★ on Google (12)
Joyce Benson
Jan 2023
My husband and I have lived here for almost 6 years now and it has been the best move we have ever made. It is such a friendly and welcoming community of not only residents but staff. We have so many activities to take part in or not as the spirit moves us. I love singing in the Chorus and joining friends for walks in the woods. We have several levels of hikes for all levels of ability and so many trails near by with beautiful and interesting views. There is always some special activity that has been planned by staff or another resident such as the upcoming Valentine party, the summer ice cream social or the Field Day. There just is not enough time in the day do all the things that are offered. It is also nice just to sit and enjoy the views and gardens here on campus and talk with neighbors and friends that pass by. It is just so nice to know that I don't have to worry about taking care of a house or cook a meal if I am tired or not feeling well and to know that if I need help with anything it is a phone call away.❤️ Love abounds here.
Bob Carels
Jan 2023
My wife and I have lived here for the last 16 years and couldn't have been happier. The staff have been exceptional, the atmosphere is that of a small town, unpretentious without the need to dress up for meals if you don't care to. There are a wide range of activities planned by the programs staff and by residents, opportunities abound for volunteering for community activities from helping in the country store, in the libraries (2, one on each campus), taking part in plays and theater productions, a Hiking and Biking club and day trips and several overnight trips as well. Even while we were going through Covid lockdown the staff provided special (safe) events and made sure that residents had the opportunity to receive all needed shots on site. Costs are reasonable, people are friendly and we couldn't have picked a better place to live. It is not a country club but a small New England town where people know each other in a quiet relaxed atmosphere.
Cy Sherman
Mar 2022
My husband and I moved to HHH in Oct. 2003. He was concerned that there wouldn't be much to do here. Within a short time he found himself on several committees plus scooping ice cream at Scoops! It seems that a resident can choose whether to be busy or to relax at home. It was wonderful for him to be busy. During the Pandemic I found that HHH took good care of its residents bringing our mail twice a week, surprising us with treats, We felt quite pampered with good things happening to keep our spirits alive. Several years ago I wanted to try something new to bring residents together to become acquainted. The Programs Department was very supportive of my initiative. I was very grateful to them!
Douglas Ingham
Jul 2016
A family member of mine went here after a difficult hip surgery to convalesce. The rooms in the nursing side of the home are small two bed rooms like what you would find in a smaller, older hospital. They provided decent nursing care, but also made a few non-critical mistakes. Make extra sure your prescriptions are at the facility before you arrive, but the nurses did take good care of all patients, event one who was suffering dementia with little visitation from her adult children. The food was good, but must be ordered in advance. The assisted living side is very good with attentive staff, the residents are happy, the place is set up as a small suburban community of style with the main facility having a small town layout with restaurants, stores, cafe, library, etc. Very nice. You can have either a apartment style of living space or your own small house.
Government Inspection History
4 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 22, 2026Fire Safety StandardHealth Standard6 citations
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2026
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2026
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2026
Mar 13, 2025Fire Safety StandardHealth Standard2 citations
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Feb 22, 2024Fire Safety StandardHealth Standard8 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2024
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024
Provide properly protected cooking facilities.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 18, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 18, 2024
Assess the resident when there is a significant change in condition
Severity B of L: potential for minimal harm, patternCorrected Mar 27, 2024
Aug 22, 2023Infection ControlNo citations
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Havenwood offer?
Havenwood offers Independent Living and Skilled Nursing / Long Term Care.
Where is Havenwood located?
Havenwood is located at 33 Christian Avenue in Concord, New Hampshire.
How did Havenwood do on recent health and safety inspections?
Havenwood had 4 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Havenwood?
Submit the Request Information form on this page to connect with Havenwood and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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