Griffin Collins
Oct 2026
Excellent service and even better people!
Pivot Point Homecare Services
112 Turnpike Road, Ste 3034.2(5 ratings)· Westborough average: 4.1
Own this agency? Update your listing · Marketing for operators
Quick Facts
- Medicare quality
- 4.5 of 5 stars
- Medicare certified
- Since 2014
- Ownership
- Privately owned home health agency
- Medicare certification
- Medicare certified since 2014
- Therapy services
- Physical, occupational and speech therapy delivered in the home
- Medicare quality rating
- 4.5 out of 5 stars for patient care
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Pivot Point Homecare Services is a Medicare-certified home health agency in Westborough, MA, with a 4.2 Google rating from 5 reviews. Four reviewers praise the nurses and staff as thorough, caring and well organized. One detailed 1-star report describes a delayed start of care and missed services after a rehab discharge.
What reviewers praise
- Reviewers call nurses and staff thorough and caring
- Multidisciplinary approach to patient care noted
- Medicare rates patient care quality 4.5 out of 5
- Skilled nursing plus PT, OT and speech therapy at home
- Four of five Google reviews are 5 stars
What reviewers flag
- One report of care not starting for weeks after rehab discharge
- One report of missing insulin and glucose monitor with no follow-up
- Only five Google reviews, so the sample is small
AI-generated from reviews and community data.
Pivot Point Homecare Services is a home health agency serving Westborough, Massachusetts offering Home Health. Families rate it 4.2 out of 5 across 5 reviews.
About Pivot Point Homecare Services
Pivot Point Homecare Services is a Medicare-certified home health agency serving Westborough, MA and has been Medicare certified since 2014. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Pivot Point Homecare Services 4.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Pivot Point Homecare Services
Home Health
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Pivot Point Homecare Services
4.2overall · 5 ratings combined
4.2★ on Google (5)
Michael Collins
Oct 2026
Excellent service. The nurses and staff have all been great. Very thorough and caring. Highly recommend.
Joseph Green
Sep 2026
My father was discharged from his rehab facility Saturday Aug 15 and prior to his discharge I spoke with his case worker at the rehab and established that this facility would be rendering care to my father. For some context my father is 60 Years old, he has been bed ridden for the past 3 years While in hospital he was placed in ICU for a few weeks and during such time his heart stopped. He was diagnosed in hospital as a type 2 diabetic and needs insulin 3 times a day amongst quite a handful of other meds and required PT, OT, HHA, VN, And a PCA I spoke with a kind gentleman by the name of Felipe that told me that other than the PCA service, they would provide everything else. This facility received his discharge paperwork 3 days late and they had the wrong discharge date (may have been the fault of the rehab who knows) as of me writing this now September 4 and there’s only been two visits one being a visiting nurse doing a consult and she came up with the same stuff we already knew he needed and during said visit she didn’t render any care nor provide him with insulin or a glucose monitor and the second visit which again I believe to have been a consult from Physical Therapy. After speaking with multiple resources and talking with Felipe he came to the conclusion that they shouldn’t have even taken his case in the first place. These people haven’t hardly put in any effort and aren’t even providing the services they are able to provide. Me and my father both agree that they probably forgot about him and still to this very day he has no insulin no glucose monitor and no resource available to him so he can even survive. He is unable to use the restroom by himself and they don’t care to even show up to help him with that They are lucky I haven’t filed legal action against them although it’s tempting and likely wouldn’t be a hard case to win. This is my PSA to you all. If you or a relative needs help, unless you are mostly capable and can wait weeks on end for help, seek help elsewhere these people don’t make any effort to help improve my dads quality of life and it’s simply unacceptable to me.
Lenore Herget
Jun 2026
Very well organized. Attention to patients is evident through their multidisciplinary approach to patient care.
Cheryl Spinney
May 2025
Denise Thomas Great Nurse--Professional, thorough, efficient, the best love her! 1
Medicare Quality of Care
Pivot Point Homecare Services is a Medicare-certified home health agency (certified since 2014). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
2.0 / 5 patient survey rating
- Would definitely recommend the agency57%US 79%
- Rated their overall care 9 or 10 out of 1073%US 85%
- Care was given in a professional way82%US 89%
- The team communicated well76%US 86%
- The team discussed medicines, pain and home safety76%US 82%
56 completed patient surveys, 21% response rate.
How patients did
- Care started within 2 days of referral94%US 94%
- Patients got better at walking or moving around100%US 83%
- Patients got better at getting in and out of bed96%US 83%
- Patients got better at bathing97%US 86%
- Patients' breathing improved97%US 85%
- Patients got better at taking medications correctly92%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations50%US 61%
Service area
Pivot Point Homecare Services reports serving 96 ZIP codes, including Worcester, Brockton, Framingham, Lowell, New Bedford, Abington, Acton, Allston, Ashland, Attleboro and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227588. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Pivot Point Homecare Services offer?
Pivot Point Homecare Services offers Home Health.
Where is Pivot Point Homecare Services located?
Pivot Point Homecare Services is located at 112 Turnpike Road, Ste 303 in Westborough, Massachusetts.
What do families say about Pivot Point Homecare Services?
Pivot Point Homecare Services carries a 4.2 out of 5 rating from 5 Google reviews. Pivot Point Homecare Services is a Medicare-certified home health agency in Westborough, MA, with a 4.2 Google rating from 5 reviews. Four reviewers praise the nurses and staff as thorough, caring and well organized. One detailed 1-star report describes a delayed start of care and missed services after a rehab discharge. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Pivot Point Homecare Services?
Yes. Pivot Point Homecare Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
Do I need a referral to use Pivot Point Homecare Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Pivot Point Homecare Services?
Submit the Request Information form on this page, or contact Pivot Point Homecare Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Pivot Point Homecare Services? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Westborough.
From $6,300/moPartnerSunrise of Wayland
Wayland, Massachusetts13 mi
4.5(41)
Assisted LivingMemory CareRespite / Short-Term Care
From $5,000/moPartnerSunrise of Leominster
Leominster, Massachusetts16.4 mi
4.4(16)
Assisted LivingMemory CareRespite / Short-Term Care
From $7,000/moPartnerSunrise of Norwood
Norwood, Massachusetts21.1 mi
4.3(18)
Assisted LivingMemory CareRespite / Short-Term Care
From $7,600/moPartnerSunrise of Newton
Newton, Massachusetts21.7 mi
4.8(16)
Assisted LivingMemory CareRespite / Short-Term Care
The Willows Retirement Community - SALMON Health and Retirement
Westborough, Massachusetts0.2 mi
4.6(81)
Independent Living
From $3,595/moThe Highlands Gracious Retirement Living
Westborough, Massachusetts0.2 mi
4.2(24)
Independent Living