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Pinnacle Multicare Nursing & Rehabilitation Center

801 Co Op City Blvd

4.4(237 ratings)· Bronx average: 4.3

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Pinnacle Multicare Nursing & Rehabilitation Center, photo 11 / 6

Quick Facts

Total units
480
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
480
Licensed capacity
Licensed for up to 480 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Pinnacle Multicare Nursing And Rehab Center is a large skilled nursing and long-term care facility in the Bronx that has earned a strong 4.4-star average from 238 Google reviewers. No detailed review text or amenity list was provided, so specific care experiences and pricing details aren't available here.

What reviewers praise

  • Strong 4.4/5 average across 238 Google reviews
  • Large-scale facility licensed for many residents

What reviewers flag

  • No published pricing information available
  • No amenity details listed for the community

AI-generated from reviews and community data.

Pinnacle Multicare Nursing & Rehabilitation Center is a senior living community in Bronx, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.4 out of 5 across 237 reviews.

About Pinnacle Multicare Nursing & Rehabilitation Center

Pinnacle Multicare Nursing & Rehabilitation Center is a skilled nursing and long-term care community in the Bronx, licensed for up to 480 residents. All beds are Medicare and Medicaid certified. The facility offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, medication management, an emergency call system, housekeeping and laundry services, wheelchair accessibility, dietary accommodations, restaurant-style dining, cable or satellite television, gathering and activity spaces, and security.

The facility holds a 3-star overall rating from CMS. Reviewers report notably mixed experiences. Several families praised the attentiveness and compassion of staff members, with one reviewer writing that staff "made a very bad situation much better." However, other reviewers raised serious concerns about staffing levels, patient neglect, and cleanliness, citing instances of delayed care and insufficient oversight during busy periods.

Types of Care at Pinnacle Multicare Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Pinnacle Multicare Nursing & Rehabilitation Center

4.4overall · 237 ratings combined

4.4★ on Google (237)

Foxy Cherry

Mar 2026

via Google ↗

Terrible, awful, disgusting place. Only the first 3 floors are semi clean. The atmosphere is awful and hostile. The workers never seem to be doing their job, simply gossiping around and ignoring the patients requesting help. You see them sneaking off to empty rooms to avoid their jobs. They leave patients pampers soiled for hours on the account that they are low on staff. Their wound care lacks in every department. Don’t get me started on how awful they treat their Hispanic patients. Going into checking my family member in we asked if they had bilingual nurses and or doctors due to them not speaking English and they said they did. They lied. I have not encountered not one Spanish speaking nurse or caregiver in the entirety of my family members stay. They ignore her wants and needs due to their language barrier. They simply love the money they get from their patients and don’t care to actually give them the care they need. Absolutely lazy and disrespectful staff I’m appalled they’re still running. My heart hurts for any Hispanic person in the place. Such cruel people in charge of people in such sensitive circumstances. I bet the staff would hate to enroll their own family in this place. But who knows.

W. Bailey

Feb 2026

via Google ↗

Where do I start, the staff neglects their patients, my loved one was admitted during Christmas holidays, the majority of the staff was missing in action and those in attendance complained that, "I'm the only CNA here, or I'm the only doctor here." My loved one almost died, they contracted urinary tract infection, which lead to E-Coli. 911 was called to be rushed transported back to the hospital. The sad thing is, not these NH/Rehab facilities under performing and putting our loved ones lives at risk, but the fact that the powers that be in the government health division, are not reigning in and holding these money grabbing Nursing Homes/Rehabilitation facilities accountable.

Victor Sanchez

Jan 2026

via Google ↗

My mother has been a resident at Pinnacle Nursing Home since September, and I wanted to allow some time for adjustment before sharing my thoughts. As with any transition, there have been challenges, but overall I am grateful for the care and support she has received. The staff has been great with my mom. While the situation has not been perfect—and I don’t expect it to be—the team has shown patience, understanding, and dedication. My mother has dementia, which can make her interactions difficult at times, but the staff never gives up on her. They respect her need for space when necessary, yet consistently return to engage with her in a compassionate way. I’ve noticed that my mom has become familiar with both the staff and fellow residents, which has eased her adjustment and, in turn, made things easier for me as her caregiver and son. Knowing she is surrounded by a supportive team has given me some peace of mind. I plan to revisit and update this review every three months to share ongoing experiences. For now, I am thankful that Pinnacle Nursing Home has provided my mother with a caring environment and a team that truly strives to meet her needs. Staff that has stood out: - Diane, Nurse Manager - Margaret, Nurse - Carey, Nurse - Shonae, CNA - Shrren, CNA - Sanya, CMA

tracey cash

Dec 2025

via Google ↗

My grandmother was a resident at this facility for 3 years. She recently passed away. She was 103 years old with intact cognition. It was a very difficult decision our family had to make when placing her in a long term facility after she wasn't able to walk anymore. This facility took care of my grandmother very well. She was affectionally called "grandma' on the unit. The CNAs loved on her and cared for her in a way that warmed my heart. She was placed on hospice her last days. On Dec. 1st, she transitioned. The support the family received on this day from the staff was priceless. They were there at the bedside, making sure my grandmother was comfortable as they comforted us. I will never forget the 15th floor staff. They provided excellent care. They kept her skin intact. She was glowing her last days. I recommend this facility to anyone making that difficult decision to place your loved in a long term facility. They address any concerns we, as a family had right away. Administration, Nursing, Dietary, Housekeeping, Social Service, Recreation; all levels of services She loved going to Rehab! The medical staff is also attentive and they make frequent, if not daily rounds on their residents. We as a family, have no regrets choosing this facility for our precious "Big Ma." We were very satisfied with her care.

Harold Robles

Dec 2025

via Google ↗

The staff were very professional and friendly. We came to visit our dear friend. She was having a really bad day and the staff tried to help her to see the brighter side of our visit. Unfortunately our friend is at the point of not recognizing any of her friends and was very angry. The staff seemed to make a very bad situation much better.

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Government Inspection History

4 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 4, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025

Jan 6, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 26, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2025

Jun 8, 2023Fire Safety StandardHealth Standard5 citations
  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2023

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 11, 2023

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2023

Jul 23, 2021Fire Safety StandardHealth Standard13 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 14, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 14, 2021

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pinnacle Multicare Nursing & Rehabilitation Center offer?

Pinnacle Multicare Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Pinnacle Multicare Nursing & Rehabilitation Center located?

Pinnacle Multicare Nursing & Rehabilitation Center is located at 801 Co Op City Blvd in Bronx, New York.

What do families say about Pinnacle Multicare Nursing & Rehabilitation Center?

Pinnacle Multicare Nursing And Rehab Center is a large skilled nursing and long-term care facility in the Bronx that has earned a strong 4.4-star average from 238 Google reviewers. No detailed review text or amenity list was provided, so specific care experiences and pricing details aren't available here.

How did Pinnacle Multicare Nursing & Rehabilitation Center do on recent health and safety inspections?

Pinnacle Multicare Nursing & Rehabilitation Center had 4 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pinnacle Multicare Nursing & Rehabilitation Center?

Submit the Request Information form on this page, or contact Pinnacle Multicare Nursing & Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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