MyLivingChoice

Pinnacle Home Care

1199 W Granada Blvd

3.3(7 ratings)· Ormond Beach average: 4.5

Pinnacle Home Care, photo 11 / 5

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2008

What Families Think

Pinnacle Home Care is a home health and hospice provider in Ormond Beach with a mixed reputation: some families and patients praise individual therapists for real progress, while others describe serious management and staffing problems. Reviews are sharply split between very positive experiences with specific caregivers and very negative experiences with the company's organization and professionalism.

The Good

  • Physical therapists praised for real functional improvement
  • Care described as prompt and courteous
  • Individual therapists named as caring and dedicated

The Bad

  • Multiple reports of poor, incompetent management
  • Reports of chronic understaffing affecting care
  • One report of missed visits and disorganized supply ordering
  • One report of high clinical staff turnover

AI-generated from reviews and community data.

Pinnacle Home Care is a home health agency serving Ormond Beach, Florida offering At-Home Care and Home Health. Families rate it 3.3 out of 5 across 7 reviews.

About Pinnacle Home Care

Pinnacle Home Care is a home health and hospice community in Ormond Beach, Florida.

Families rate Pinnacle Home Care 3.3 out of 5 based on 7 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Pinnacle Home Care

At-Home CareHome Health

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Reviews of Pinnacle Home Care

3.3overall · 7 ratings combined

3.3★ on Google (7)

sszelazek Nursing2013

Dec 2025

via Google

Worked here for a year and a half. I’ve Been in home health for the past 7 years. I am wound care dual certified and ostomy certified nurse. Horrified that if patient can’t get supplies via their insurance this home health company will not supply them including ostomy supplies. Nurses do not have a in office supply closet to sign out items and are forbidden from ordering any supplies that are not generic for trunk stock. We never have what we need. This is by far the most disorganized home health company I have ever worked with. Constantly putting out fires while never controlling the burn. Patients being missed for visits and start of care.LPN with more clinical experience than many of the RNs and management team. LPN constantly being asked to train a RN on a clinical skill. Local management is so burdened with work and constant corporate changes no wonder things fall off the radar. The NEFL RDS over sales is the most unprofessional individual I’ve ever had to work with. She speaks to everyone with blatant disrespect and attitude. She treats nurses like uneducated garbage. After working with her in a new position I tried out for two weeks I gave my notice!! Awful. The turnover of clinical staff is the highest I’ve seen in 14 years of nursing. Positions are also terminated with no warning and positions eliminated from the top down. This gives an uneasy feeling for job security to all that work here. I am happy for the experience but happier to be out of there.

john simpson

Jun 2025

via Google

My primary therapist was Anne, who has just relocated to Jacksonville from West Palm Beach. She is a truly dedicated and caring physical therapist who got me started and continued with a variety of home exercises perfectly tailored for my new left hip.

Karen Winne

Nov 2024

via Google

I have been so blessed to have 2 therapists from Pinnacle visit my home. They have been fantastic & have helped me to improve farther than i ever thought possible.

J B

Aug 2024

via Google

Natashia came by to see my mother. She asked my mother why she was here, as she hadn’t even been told what service my mother required. We were in the middle of rearranging my mom’s room to accommodate an electric bed, so we had piles of clothing, etc. to get rid of. Natashia was rude and condescending and turned her nose up at the temporary state of packaging up an entire bedroom. I have never heard of someone so unprofessional coming into someone’s home and making judgments about our hard work to help my mother. If this is the face of Pinnacle Home Care, we want nothing further to do with their company.

Darlene Blum

Dec 2023

via Google

Using Pinnacle home care has been very helpful for my sister. They are prompt, courteous, and the care they give has been great.

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Medicare Quality of Care

Pinnacle Home Care is a Medicare-certified home health agency (certified since 2008). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency73%US 79%
  • Rated their overall care 9 or 10 out of 1080%US 85%
  • Care was given in a professional way86%US 89%
  • The team communicated well86%US 86%
  • The team discussed medicines, pain and home safety72%US 82%

400 completed patient surveys, 22% response rate.

Hospital outcomes

  • Discharged to the community88%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)6%US 4%Worse than
  • Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around84%US 83%
  • Patients got better at getting in and out of bed86%US 83%
  • Patients got better at bathing88%US 86%
  • Patients' breathing improved89%US 85%
  • Patients got better at taking medications correctly87%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations75%US 61%

Service area

Pinnacle Home Care reports serving 92 ZIP codes, including Jacksonville, Daytona Beach, Saint Augustine, Deltona, Port Orange, Deland, Edgewater, Fernandina Beach, New Smyrna Beach, Orange Park and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 108499. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Pinnacle Home Care offer?

Pinnacle Home Care offers At-Home Care and Home Health.

Where is Pinnacle Home Care located?

Pinnacle Home Care is located at 1199 W Granada Blvd in Ormond Beach, Florida.

What do families say about Pinnacle Home Care?

Pinnacle Home Care is a home health and hospice provider in Ormond Beach with a mixed reputation: some families and patients praise individual therapists for real progress, while others describe serious management and staffing problems. Reviews are sharply split between very positive experiences with specific caregivers and very negative experiences with the company's organization and professionalism.

Does Medicare cover care from Pinnacle Home Care?

Yes. Pinnacle Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Pinnacle Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Pinnacle Home Care?

Submit the Request Information form on this page to connect with Pinnacle Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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