156 Pine Knoll Drive
3.8(68 ratings)· Carrollton average: 4.4
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CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Pine Knoll are sharply divided: some families describe attentive, compassionate nursing staff and clear communication about their loved one's care, while others report serious concerns about neglect, hygiene, and inadequate staffing. The facility's rating reflects this split experience, with both strong praise and serious complaints from different families.
AI-generated from reviews and community data.
Pine Knoll Nursing & Rehabilitation Center is a senior living community in Carrollton, Georgia offering Skilled Nursing / Long Term Care. Families rate it 3.8 out of 5 across 68 reviews.
Pine Knoll Nursing & Rehabilitation Center is a skilled nursing and long-term care community in Carrollton, Georgia, licensed for up to 122 residents. It is Medicare and Medicaid certified and operates as a for-profit facility.
The community holds a 3-star overall rating from the Centers for Medicare & Medicaid Services. Reviews are mixed regarding staff interactions and care quality. Some reviewers report experiencing compassionate and attentive nursing, therapy, and support staff, with one noting that a hospital commended the condition of a resident upon admission. Others raised concerns about food quality, hydration, bathing, and communication with management, describing interactions as dismissive or unkind.
Families who had positive experiences praised the care their relatives received and the helpfulness of staff in addressing questions and financial matters. Those with concerns indicated difficulty in getting responsive attention to complaints about daily care and resident treatment.
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Help Me Choose3.8overall · 68 ratings combined
3.8★ on Google (68)
Crisanta Obnamia
May 2026
They are all very helpful and kind. Sweet smiles and very caring. They are amazing team. They answered every question with respect and clear information. Pine knoll was recommended by the nurses at Tanner and so thankful that I listen to them. My husband gets the care that he needs . I visit the place frequently and I love to see those beautiful smiling faces of the staff and nurses.
Kristie Dunson
May 2026
We had a family member admitted to the hospital this week. The hospital was complimentary of the condition of our loved one and noted the great care Pine Knoll had provided for her. Pine Knoll team is our loved one’s family when we can’t be there.
Julianne Sterling
Feb 2026
My father was here he complained of nurses being mean to him and not cleaning him and giving him baths. The administrator Mellisa and DON nikki , and HR shawnie are VERY rude as well as the west wing unit manager. I will be reporting to state ASAP. Do not put your family member here. However, the business manager is GREAT and helped up us with all of our financial needs
Quisha B
Jan 2026
⭐️ (If I could give ZERO stars, I would.) Our family has been deeply disappointed with Pine Knolls in Carrollton, Georgia. The overall care and conditions are unacceptable and deeply concerning. The food quality is poor, and many residents are not being adequately fed or given enough water throughout the day. It’s heartbreaking to witness residents’ unhappiness and neglect. Staffing is clearly inadequate. The nurses and CNAs appear to lack proper training, and basic care needs are often overlooked. Additionally, supplies are frequently lacking, and the facility is not maintained to a clean standard. Patient clothing is mishandled, and personal care is inconsistent. The rooms are far too small for two beds, making them uncomfortable and cramped for residents. The outdated equipment is not up to standard for proper care. Upper management is appalling. They fail to listen to concerns, take problems seriously, and make no genuine effort to address ongoing issues. It feels like families are ignored instead of supported. Pine Knolls does not provide the level of care, compassion, or professionalism that vulnerable residents deserve. I strongly advise against recommending this facility to anyone seeking a safe and caring nursing home for their loved.
Debra Noel
Oct 2025
I was terrified of placing my dad in a nursing home for any reason. Pine Knoll was recommended by a nurse who had been here for rehab. I am so glad I chose to place my dad's care in the hands of the nurses, CNAs and therapists at Pine Knoll. I visit often and on different days. I have personally observed the care and compassion they give not just to my dad, but to every patient I have watched them with. They readily answer any questions I have with true concern. They call me any time he has an issue with his health and tell me what they are doing and plan to do. I sleep better knowing he is cared for when I am not there. I cannot name one specific person as excellent, because ALL of them are! Thank you for making a difficult decision easier to accept and understand.
4 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 23, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2021
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021
Establish procedures for tracking staff and patients during an emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2021
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pine Knoll Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Pine Knoll Nursing & Rehabilitation Center is located at 156 Pine Knoll Drive in Carrollton, Georgia.
Pine Knoll Nursing & Rehabilitation Center carries a 3.8 out of 5 rating from 68 Google reviews. Reviews of Pine Knoll are sharply divided: some families describe attentive, compassionate nursing staff and clear communication about their loved one's care, while others report serious concerns about neglect, hygiene, and inadequate staffing. The facility's rating reflects this split experience, with both strong praise and serious complaints from different families. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Pine Knoll Nursing & Rehabilitation Center had 4 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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