April Hammonds
Feb 2026
My husband was there for rehab. The staff was amazing. The care they have for there patience. Is top notch. There are really no words for how wonderful this place is. Thank you to all the staff for all you do..
Piedmont Crossing Retirement Community in Thomasville, NC
100 Hedrick Drive4.2(81 ratings)· Thomasville average: 3.9
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1 / 6Quick Facts
- Total units
- 104
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 104
- Inspections
- View history (5 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Piedmont Crossing is a skilled nursing and long-term care community in Thomasville, North Carolina, licensed for up to 104 residents. Families give it a 4.2 out of 5 rating based on 82 Google reviews, though no detailed review text or amenity information is currently available.
What reviewers praise
- 4.2 out of 5 rating from 82 Google reviews
- Licensed for up to 104 residents
- Dedicated skilled nursing and long-term care community
AI-generated from reviews and community data.
Piedmont Crossing Retirement Community in Thomasville, NC is a senior living community in Thomasville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.2 out of 5 across 81 reviews.
About Piedmont Crossing Retirement Community in Thomasville, NC
Piedmont Crossing Retirement Community is a skilled nursing and long term care facility in Thomasville, licensed for up to 104 residents. The community is Medicare and Medicaid certified and holds a 5 of 5 star rating from CMS. It operates as a nonprofit corporation.
The facility offers 24-hour staffing with on-site registered nurses, medication management, private rooms and bathrooms, an emergency call system, housekeeping, and restaurant-style dining. Common spaces for gathering and activities are available, and the building is wheelchair accessible.
Reviewers report notably mixed experiences. Several families praise the nursing and rehabilitation staff as exceptionally caring and professional, with one noting that a relative receiving post-surgical rehab was reluctant to leave. Families also report the facility offers personalized meal options. However, other reviewers describe concerns about responsiveness to resident complaints regarding food quality, room conditions, and daily comfort, citing a lack of follow-up on such issues. The facility operates a dedicated memory care unit that reviewers recommend for those with dementia or Alzheimer's disease.
Types of Care at Piedmont Crossing Retirement Community in Thomasville, NC
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Piedmont Crossing Retirement Community in Thomasville, NC
4.2overall · 81 ratings combined
4.2★ on Google (81)
Léticia Alliance
Feb 2026
My experience with Piedmont Crossing has been deeply upsetting. Resident complaints about basic issues — food quality, room concerns, and daily comfort — are routinely ignored as if they simply do not matter. Families trust facilities like this to listen and respond, yet concerns seem to disappear without any real follow-up. Even more disturbing, I have personally witnessed staff behavior that should never be tolerated in a nursing community. I have seen CNAs yell at residents, swear at them, and handle them roughly by grabbing their arms. Watching vulnerable residents be treated this way is unacceptable and extremely concerning. The fact that this kind of behavior appears to go unchecked says a lot about the level of oversight and accountability within the facility. A nursing community should be a place of dignity, patience, and respect. Based on what I have seen, Piedmont Crossing seriously needs to address its staffing standards, supervision, and how it responds to resident complaints. Families considering this facility should take the time to look very carefully before trusting it with their loved ones.
Paul Weller
Jul 2025
The memory care unit at Piedmont Crossing is wonderful and I highly recommend it if you have a loved one with dementia or Alzheimer's who can no longer care for themselves. Please be aware that good care requires regular family involvement for maximum success.
Denise Roberts
Jul 2025
Checked out Piedmont crossing for my mother. Very disappointed that she could not afford to live there. Looks like a great place and my husband and I have talked about moving there in the next few years. I'm giving a four star rating based on who I talked with, and the tour of the facility. Cannot rate on actually living there for the quality of service or food. I can only rate on what I saw and what I heard.
Nancy Reib
Aug 2021
I highly recommend this facility. My mother spent almost a month here recovering from a fractured spine and she was sorry to have to leave! She received the kind of care money can't buy. Everyone and I mean everyone we met couldn't have been nicer, more professional and kind. The nurses were angels, the rehab staff was amazing, the food service was delicious and tailored to her needs. The admitting staff was helpful and sympathetic. The nurse who accompanied my mom to her doctor's appointments was warm, knowledgeable and so reassuring to my mother. I could go on and on with glowing reviews. (They even allowed us to bring our family pets to see my mom!) This place was a godsend to our family. The staff took a very upsetting situation and turned it into a loving, healing and lovely experience for our family. We will be forever grateful for their kindness.
Government Inspection History
4 inspection visits in the last three years, 5 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 17, 2026Health StandardNo citations
Feb 14, 2025Fire Safety StandardHealth ComplaintHealth Standard2 citations
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Oct 13, 2023Fire Safety StandardHealth Standard2 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Sep 9, 2022Fire Safety Standard1 citation
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Piedmont Crossing Retirement Community in Thomasville, NC offer?
Piedmont Crossing Retirement Community in Thomasville, NC offers Skilled Nursing / Long Term Care.
Where is Piedmont Crossing Retirement Community in Thomasville, NC located?
Piedmont Crossing Retirement Community in Thomasville, NC is located at 100 Hedrick Drive in Thomasville, North Carolina.
What do families say about Piedmont Crossing Retirement Community in Thomasville, NC?
Piedmont Crossing Retirement Community in Thomasville, NC carries a 4.2 out of 5 rating from 81 Google reviews. Piedmont Crossing is a skilled nursing and long-term care community in Thomasville, North Carolina, licensed for up to 104 residents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Piedmont Crossing Retirement Community in Thomasville, NC do on recent health and safety inspections?
Piedmont Crossing Retirement Community in Thomasville, NC had 4 government inspection visits in the last three years, with 5 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Piedmont Crossing Retirement Community in Thomasville, NC?
Submit the Request Information form on this page, or contact Piedmont Crossing Retirement Community in Thomasville, NC directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Piedmont Crossing Retirement Community in Thomasville, NC? Claim this listing to update photos, pricing, and details. It's free.
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