2.9(10 ratings)· Fort Thomas average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Personal-Touch Home Care in Fort Thomas describe a split experience: individual nurses and therapists are consistently praised for skill and warmth, but the company's administration is repeatedly criticized for how it manages cases, communicates, and bills clients. Several reviewers reported being discharged or having services altered without clear explanation, alongside billing confusion.
AI-generated from reviews and community data.
Personal-Touch Home Care Inc. is a home health agency serving Fort Thomas, Kentucky offering At-Home Care and Home Health. Families rate it 2.9 out of 5 across 10 reviews.
Personal-Touch Home Care Inc. is a Medicare-certified home health agency serving clients at home in Fort Thomas, Kentucky, since 1988. The company provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality star rating of 2.0 of 5. Reviewers describe deeply mixed experiences. While some praised individual clinicians as knowledgeable and caring, the majority of feedback centered on administrative problems: billing disputes without clear resolution paths, late or unscheduled arrivals, services that differed from what was promised, and abrupt terminations of care without explanation. One reviewer wrote, "Deep on administration, not much good at performing a service." Communication and responsiveness to client calls emerged as consistent concerns across multiple reviews.
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Help Me Choose2.9overall · 10 ratings combined
2.9★ on Google (10)
David Lindemann
Jan 2025
I had a knee replacement and had two weeks of PT and nurse visits. Both the nurse, Brittany, and the physical therapist, Hannah, were very knowledgeable, personable, and a real joy to work with. I highly recommend this company for home care.
Larry French
Mar 2022
The complaint that I have is not about the nurse that I had the nurse was wonderful very nice knew what she was doing and very caring this complaint is about the company itself I would not go to this company because of what they did to me I’m a veteran 72 years old I have PTSD depression and I have trouble filling my pill planters which my nurse had approval from VA for 180 days for filling my pill planners last week my nurse got a text from the company personal touch saying that I have met my goals and wanted her to discharge me so now I have no one to help me with my pills which she got approval for from VA. The company personal touch decided for themselves that I didn’t need any help so now I don’t have anybody to help me just remember this complaint is only about the company not the nurse I had the nurse I had was the best
D Oneal
Jun 2020
Would give 0 if possible. Try to dispute a bill and am told to call the billing agency. Was never given the option to dispute from the supervisor at Personal Touch. The total due that Fort Thomas had was different then what is on my bill. Seems little fishy to me. No clear answers, just the run around. DO NOT USE THIS COMPANY. Late showing up, didnt do what was promised or what they said they would do, blood test results not called into the doctor many times. Charged for "consultation" from occupational and physical therapy (didnt need) for 5 or 10 minutes of time. Was told 5 months later that they don't accept our health insurance that we had. I think that we should have been told that from the start so the hospital could have picked a different one (was not our choice of in home Healthcare) Was told that is why they use this billing company, so insurance will pay. PICK A DIFFERENT COMPANY FOR THIS OR USE FAMILY IF POSSIBLE. There is something not right here.
Jay Sutthood
Aug 2019
Personal touch was used for my father. He had one visit with a nurse and then was dropped as a client for an unknown reason. Spoke with a supervisor and not much was settled. I am very upset with how the company handled his case.
Richard Wells
Oct 2017
Deep on administration, not much good at performing a service. Transferred 3 times when I called late morning to find out why they hadn't called me yet. Upset that I expected some idea of when they would be coming by. Their argument was that I should be home bound and thus subject to their whim. Finally declined their services without ever seeing a nurse.
Personal-Touch Home Care Inc. is a Medicare-certified home health agency (certified since 1988). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
150 completed patient surveys, 26% response rate.
Hospital outcomes
How patients did
Service area
Personal-Touch Home Care Inc. reports serving 52 ZIP codes, including Covington, Newport, Alexandria, Augusta, Bellevue, Berry, Brooksville, Burlington, Butler, California and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 187142. National figures are the average across all certified agencies.
Personal-Touch Home Care Inc. offers At-Home Care and Home Health.
Personal-Touch Home Care Inc. is located at 20 N Grand Ave Unit 3 in Fort Thomas, Kentucky.
Personal-Touch Home Care Inc. carries a 2.9 out of 5 rating from 10 Google reviews. Reviews for Personal-Touch Home Care in Fort Thomas describe a split experience: individual nurses and therapists are consistently praised for skill and warmth, but the company's administration is repeatedly criticized for how it manages cases, communicates, and bills clients. Several reviewers reported being discharged or having services altered without clear explanation, alongside billing confusion. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Personal-Touch Home Care Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Personal-Touch Home Care Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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