Pegasus Preserve of Clear Lake

Andrea Ainsworth

Sep 2026

via Google ↗

Our family had a truly wonderful experience when this community operated as Brookdale Senior Luxury Living, which makes our current experience with Pegasus Preserve of Clear Lake all the more disappointing. Since the change in ownership, the overall quality of communication, maintenance, and resident care has noticeably declined.<br><br>Lack of communication — Communication has been inconsistent and often nonexistent. Important updates are not shared, concerns are not acknowledged, and follow‑through has become unreliable.<br><br>Maintenance issues — The maintenance team has been extremely ineffective. They frequently demonstrate a lack of knowledge, and issues that should be simple to resolve are either mishandled or ignored.<br><br>Ongoing bug problem — We have reported a bug issue for months, yet nothing has been done. We are repeatedly told we are “on a waiting list,” but no action has been taken.<br><br>AC leak unresolved — Our AC unit has leaked for months. Although we have been told multiple times that it was “checked and fixed,” the leak continues, damaging the carpet and causing a persistent odor. Again, we are told we are “on a list” with no timeline or resolution.<br><br>Unsafe outdoor lighting — The outdoor lights are set to turn on at 9:30 PM, which is far too late. The grounds are extremely dark and unsafe. I nearly fell as a healthy adult in my 30s, and it is even more dangerous for elderly residents. Lighting should come on much earlier to ensure safety and visibility.<br><br>Overall, the cleanliness, tidiness, responsiveness, and general care have declined significantly since Pegasus took over. We are no longer receiving the level of service, attention, or safety that we are paying for. This community has tremendous potential, but the current management is not meeting the standard that residents deserve.<br><br>We are paying a premium price and not receiving a premium service in return.

Lori Parfitt

Aug 2026

via Google ↗

The cleanliness from the halls to the pool to the filthy outside area around the dumpster is deplorable. It is my opinion that my loved one should live under realivly the same conditions as they are accustomed to for the price they pay to live here.<br>We have made requests for maintenance for air conditioning, which did get done but took entirely too long. Requested mold and filth be cleaned from window between screens and was told that was something maintenance did not do. As well as roaches and ant problems which apparently we were “put on a list”. That is a health problem.<br>Pool and pool area is gross and has not been cleaned in weeks.<br>That being said the staff is very kind and goes out of their way for the residents.

Norma Delgado

May 2026

via Google ↗

I have called every day for a week to try and rectify incorrect billing for my parent/current resident. Multiple messages, multiple conversations and not one phone call, not an email, not a text. Rent has been paid on time ever since move-in. We will absolutely not be paying any late charges or fees associated with this mistake. I didn’t know where else to leave this because again I’ve contacted the building and the staff every day since April 23rd and the only reason I haven’t physically gone is because I am sick and have a contagious illness, depending on the information in this posting I’m hoping they figure out who to call

Kathleen Sowa

Apr 2026

via Google ↗

I have been touring Independent Living Communities for awhile and this was the first one that felt like a home away from home. Residents and staff were wam, genuinely friendly and welcoming. Logan, Community Sales Director , was expertly knowledgeable, fun and obviously compassionate about representing this company. I would highly recommend you make a visit if you are looking for a clean, modern and homing location to live yourself or for a loved one!

Jennifer Cummings

Apr 2026

via Google ↗

My parents are in the process of moving in. Brad has been absolutely amazing, going above and beyond to get them the best deal possible, patiently answering our many questions, and touring us twice! His kindness and genuine compassion are greatly appreciated! We were very impressed with the size and layout of the apartment, attractiveness of the facility and grounds, and the staff we have met have been lovely.