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Parsons Hill Rehabilitation & Health Care Center

1350 Main Street

3(70 ratings)· Worcester average: 4

Parsons Hill Rehabilitation & Health Care Center, photo 11 / 5

Quick Facts

Total units
162
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
162
Care continuum
Short-term rehab through long-term nursing care
Therapy services
On-site physical, occupational, and speech therapy
Operator
Part of a multi-facility regional care network

What Families Think

Reviews of Parsons Hill are sharply split: some residents describe attentive nurses, strong PT/OT support, and good food, while others report a serious rodent problem and breakdowns in discharge and social-services communication. Google ratings reflect this inconsistency, with experiences ranging from lifesaving care to safety concerns.

The Good

  • PT/OT staff praised for helping rebuild mobility
  • Specific nurses and CNAs singled out by name for compassionate care
  • Food quality praised by multiple reviewers
  • Rooms described as clean by some residents
  • Continuum of care from rehab to long-term nursing

The Bad

  • Multiple reports of rodents seen in patient rooms and common areas
  • One report the facility denied a rodent problem despite video evidence
  • One reviewer described poor coordination between social services and discharge planning
  • One reviewer said night nursing staff seemed less engaged than day staff

AI-generated from reviews and community data.

Parsons Hill Rehabilitation & Health Care Center is a senior living community in Worcester, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.0 out of 5 across 70 reviews.

About Parsons Hill Rehabilitation & Health Care Center

Parsons Hill Rehabilitation & Health Care Center in Worcester, Massachusetts offers skilled nursing and rehabilitative care. As part of Athena Health Care Systems' continuum of care, the facility provides services ranging from short-term post-hospital recovery to longer-term nursing home care, allowing residents to age in place as their needs evolve.

The center provides skilled nursing services with 24-hour care and monitoring for residents whose conditions require regular medical attention. Short-term patients have access to on-site rehabilitative therapy services as prescribed by physicians, including physical therapy, occupational therapy, and speech therapy designed to support recovery and help guide patients toward independent living.

Parsons Hill offers fully furnished private and semi-private rooms designed to create a calming and comfortable environment. The facility's multidisciplinary team includes physicians, nurses, clinical staff, rehabilitation therapists, and ancillary team members who work collaboratively to support resident care and inform families of progress.

Types of Care at Parsons Hill Rehabilitation & Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Parsons Hill Rehabilitation & Health Care Center

3overall · 70 ratings combined

3★ on Google (70)

Danielle Simons

Mar 2026

via Google

If I could give this place negative stars, I would. In fact, they deserve an entire galaxy of negative stars. Rats and mice are running around this facility like they own the place — across the floors, down the halls, and straight into patient rooms. They are chewing on dressings, crawling into beds, and putting vulnerable people at serious risk. This isn’t “a problem.” This is a full‑blown health hazard. And the worst part? They denied it. They looked my family member in the eye and said there were no rats and accused him of doing drugs. Well guess what — one was caught on video. So not only is the facility infested, they’re also trying to cover it up. How is this place still open? How is this allowed? When rodents are chewing on dressing ties and even toes and walkers, when patients recovering from infections are being exposed to literal vermin, that is not “poor conditions.” That is dangerous, negligent, and absolutely unacceptable. There are countless reviews describing the same thing. This isn’t an isolated incident. This is a pattern. A disgusting, unsafe, shameful pattern. This facility needs to be investigated immediately. And until they can provide basic human standards of cleanliness and safety, they should not have a single patient in their care. My god — what is wrong with the people running this place?

Richard Padula

Apr 2025

via Google

Let's start with social services they have no communication with each other. I was suppose to go hoe on a Friday and they. Said I told them I was homeless. I had to call Florida (my lanlord) to tell them I had a place to go. Then Monday they told me I couldn't leave because I had no pop doctor I was. There 4 months you think that would have come up sooner. They were also suppose to get me a person for home care. That never happened. The pt & ot people were. Great. When I got there I had my foot and part of my leg amputated I couldn't even stand on one leg. I left o crutches. Day nurses were great also especially Crissy. She was very friendly and I always got my meds same time every day she worked. The night nurse's not so much some don't seem like they want to be there. One more thing there have a mouse problem Sorry for the long venting but people should know.

Dennis Catino

Mar 2025

via Google

I can't express enough how grateful I am for the incredible care and support I've received here at Parsons Hill. From the moment I arrived I have felt welcomed and safe. A special mention goes to Krystal G, the social worker, and Isabela H, the ADON, and Karen the DON and Norma the Administrator. They are a team of unmatched professionals who treats every resident like gold. The whole team at Parsons Hill (from kitchen, to bosses, etc), are the best and they saved my life!

Mark R

Mar 2025

via Google

From the very start I was received with open arms and I’ve felt comfortable ever since. The nursing staff seems to know everything they need to know about my medication and my condition and were pleasant Nd able to help me with everything I needed. I am a paraplegic and there is a lot that has to be done with my care. Surprsingly enough, the food and laundry is great I always get my clothes back the next day. The room is spotless and I get along with the residents here and I haven’t had a problem that I can think of with anybody here at all. Chrizzie the nurse takes good care of me, and the nurse AMAZING GRACE, and the CNA adriana is the best. They are all great really even the young ones.

ahmed khafi

Oct 2024

via Google

I came to Parsons Hill with two infections in my spine and after 3 weeks I'm leaving nice and healthy. The treatment at Parsons Hill was amazing, the nurses, the staff, the food, everything was absolutely amazing. Every time I ask for something, they get it done for me. The place was spotless clean. I will recommend Parsons Hill to anyone who's seeking good treatment. I have no complaints whatsoever.

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Government Inspection History

6 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 19, 2025Health Complaint1 citation
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2025

Apr 1, 2025Health Complaint1 citation
  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Mar 25, 2025Fire Safety StandardHealth Standard18 citations
  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2025

  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Apr 25, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Apr 25, 2025

Jul 23, 2024Health Complaint2 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024

Jan 23, 2024Fire Safety StandardHealth Standard17 citations
  • Have horizontal exits used in accordance with safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 9, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024

Jul 11, 2022Fire Safety StandardHealth Standard14 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2022

  • Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 26, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Parsons Hill Rehabilitation & Health Care Center offer?

Parsons Hill Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.

Where is Parsons Hill Rehabilitation & Health Care Center located?

Parsons Hill Rehabilitation & Health Care Center is located at 1350 Main Street in Worcester, Massachusetts.

What do families say about Parsons Hill Rehabilitation & Health Care Center?

Reviews of Parsons Hill are sharply split: some residents describe attentive nurses, strong PT/OT support, and good food, while others report a serious rodent problem and breakdowns in discharge and social-services communication. Google ratings reflect this inconsistency, with experiences ranging from lifesaving care to safety concerns.

How did Parsons Hill Rehabilitation & Health Care Center do on recent health and safety inspections?

Parsons Hill Rehabilitation & Health Care Center had 6 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Parsons Hill Rehabilitation & Health Care Center?

Submit the Request Information form on this page to connect with Parsons Hill Rehabilitation & Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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