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Parsons Hill Rehabilitation & Health Care Center

1350 Main Street

3(70 ratings)· Worcester average: 3.5

Parsons Hill Rehabilitation & Health Care Center — photo 11 / 5

Quick Facts

Total units
162
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
162
Care continuum
Short-term rehab through long-term nursing care
Therapy services
On-site physical, occupational, and speech therapy
Operator
Part of a multi-facility regional care network

What Families Think

Reviews of Parsons Hill are sharply split: some residents describe attentive nurses, strong PT/OT support, and good food, while others report a serious rodent problem and breakdowns in discharge and social-services communication. Google ratings reflect this inconsistency, with experiences ranging from lifesaving care to safety concerns.

The Good

  • PT/OT staff praised for helping rebuild mobility
  • Specific nurses and CNAs singled out by name for compassionate care
  • Food quality praised by multiple reviewers
  • Rooms described as clean by some residents
  • Continuum of care from rehab to long-term nursing

The Bad

  • Multiple reports of rodents seen in patient rooms and common areas
  • One report the facility denied a rodent problem despite video evidence
  • One reviewer described poor coordination between social services and discharge planning
  • One reviewer said night nursing staff seemed less engaged than day staff

AI-generated from reviews and community data.

About Parsons Hill Rehabilitation & Health Care Center

Parsons Hill Rehabilitation & Health Care Center in Worcester, Massachusetts offers skilled nursing and rehabilitative care. As part of Athena Health Care Systems' continuum of care, the facility provides services ranging from short-term post-hospital recovery to longer-term nursing home care, allowing residents to age in place as their needs evolve.

The center provides skilled nursing services with 24-hour care and monitoring for residents whose conditions require regular medical attention. Short-term patients have access to on-site rehabilitative therapy services as prescribed by physicians, including physical therapy, occupational therapy, and speech therapy designed to support recovery and help guide patients toward independent living.

Parsons Hill offers fully furnished private and semi-private rooms designed to create a calming and comfortable environment. The facility's multidisciplinary team includes physicians, nurses, clinical staff, rehabilitation therapists, and ancillary team members who work collaboratively to support resident care and inform families of progress.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3overall · 70 ratings combined

3★ on Google (70)

Danielle Simons

Mar 2026

via Google

If I could give this place negative stars, I would. In fact, they deserve an entire galaxy of negative stars. Rats and mice are running around this facility like they own the place — across the floors, down the halls, and straight into patient rooms. They are chewing on dressings, crawling into beds, and putting vulnerable people at serious risk. This isn’t “a problem.” This is a full‑blown health hazard. And the worst part? They denied it. They looked my family member in the eye and said there were no rats and accused him of doing drugs. Well guess what — one was caught on video. So not only is the facility infested, they’re also trying to cover it up. How is this place still open? How is this allowed? When rodents are chewing on dressing ties and even toes and walkers, when patients recovering from infections are being exposed to literal vermin, that is not “poor conditions.” That is dangerous, negligent, and absolutely unacceptable. There are countless reviews describing the same thing. This isn’t an isolated incident. This is a pattern. A disgusting, unsafe, shameful pattern. This facility needs to be investigated immediately. And until they can provide basic human standards of cleanliness and safety, they should not have a single patient in their care. My god — what is wrong with the people running this place?

Richard Padula

Apr 2025

via Google

Let's start with social services they have no communication with each other. I was suppose to go hoe on a Friday and they. Said I told them I was homeless. I had to call Florida (my lanlord) to tell them I had a place to go. Then Monday they told me I couldn't leave because I had no pop doctor I was. There 4 months you think that would have come up sooner. They were also suppose to get me a person for home care. That never happened. The pt & ot people were. Great. When I got there I had my foot and part of my leg amputated I couldn't even stand on one leg. I left o crutches. Day nurses were great also especially Crissy. She was very friendly and I always got my meds same time every day she worked. The night nurse's not so much some don't seem like they want to be there. One more thing there have a mouse problem Sorry for the long venting but people should know.

Dennis Catino

Mar 2025

via Google

I can't express enough how grateful I am for the incredible care and support I've received here at Parsons Hill. From the moment I arrived I have felt welcomed and safe. A special mention goes to Krystal G, the social worker, and Isabela H, the ADON, and Karen the DON and Norma the Administrator. They are a team of unmatched professionals who treats every resident like gold. The whole team at Parsons Hill (from kitchen, to bosses, etc), are the best and they saved my life!

Mark R

Mar 2025

via Google

From the very start I was received with open arms and I’ve felt comfortable ever since. The nursing staff seems to know everything they need to know about my medication and my condition and were pleasant Nd able to help me with everything I needed. I am a paraplegic and there is a lot that has to be done with my care. Surprsingly enough, the food and laundry is great I always get my clothes back the next day. The room is spotless and I get along with the residents here and I haven’t had a problem that I can think of with anybody here at all. Chrizzie the nurse takes good care of me, and the nurse AMAZING GRACE, and the CNA adriana is the best. They are all great really even the young ones.

ahmed khafi

Oct 2024

via Google

I came to Parsons Hill with two infections in my spine and after 3 weeks I'm leaving nice and healthy. The treatment at Parsons Hill was amazing, the nurses, the staff, the food, everything was absolutely amazing. Every time I ask for something, they get it done for me. The place was spotless clean. I will recommend Parsons Hill to anyone who's seeking good treatment. I have no complaints whatsoever.

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Frequently Asked Questions

What types of care does Parsons Hill Rehabilitation & Health Care Center offer?

Parsons Hill Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.

Where is Parsons Hill Rehabilitation & Health Care Center located?

Parsons Hill Rehabilitation & Health Care Center is located at 1350 Main Street in Worcester, Massachusetts.

What do families say about Parsons Hill Rehabilitation & Health Care Center?

Reviews of Parsons Hill are sharply split: some residents describe attentive nurses, strong PT/OT support, and good food, while others report a serious rodent problem and breakdowns in discharge and social-services communication. Google ratings reflect this inconsistency, with experiences ranging from lifesaving care to safety concerns.

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