MyLivingChoice

The Hermitage HealthCare

383 Mill Street

2.4(32 ratings)· Worcester average: 4

The Hermitage HealthCare — photo 11 / 2

Quick Facts

Total units
101
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
101
Short-Term Rehab
Includes a short-term subacute rehabilitation unit

What Families Think

Reviews for The Hermitage HealthCare are sharply divided: some families praise the caring, attentive staff and vibrant activities, while others report serious lapses in supervision and communication, especially around end-of-life care. With a 2.4 out of 5 rating from 32 Google reviews, experiences appear highly inconsistent.

The Good

  • Staff described as kind, compassionate, and professional
  • Active activity program keeping residents engaged
  • Facility recently updated with bright, welcoming decor
  • Some families report years of positive, attentive care

The Bad

  • One report of a dementia resident left unattended, raising safety concerns
  • One report of a hospice patient left uncomfortable and unattended before death
  • One reviewer described a rude, unresponsive nurse during a family emergency
  • Medication delays reported at admission, acknowledged by staff in a review

AI-generated from reviews and community data.

About The Hermitage HealthCare

The Hermitage HealthCare is a skilled nursing / long term care community in Worcester, Massachusetts. The community is licensed for up to 101 residents.

Families rate The Hermitage HealthCare 2.4 out of 5 based on 32 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.4overall · 32 ratings combined

2.4★ on Google (32)

Passion_Love

Mar 2026

via Google

This facility was recommended by a hospital; however, after conducting research and reviewing the feedback from the Department of Health & Human Services Centers for Medicare & Medicaid Services, I discovered that one of their residents was left unattended in his/her room during both the morning and afternoon hours. The resident care kardex plan indicates that the resident is to be monitored due to poor eyesight and forgetfulness associated with dementia. This situation suggests that the patient's dignity was compromised and that the facility failed to adhere to state laws designed to protect the patient. Furthermore, the patient was seen eating his meal with a comb. This also raises concerns about whether the facility enforces strict safety standards that their employees should follow, as they should be held accountable for their negligence in providing care and ensuring the safety of the patient. How many more incidents must occur before appropriate safety protocols are implemented and patients are adequately protected and cared for in a safe manner? I will not be admitting my mother to this facility.

michael lokko

Mar 2026

via Google

My mother was here was going to do hospice the first day she was there her room was so hot in that room it was so uncomfortable for her mind you she was dying.the next day I got to go there around 4 Nt mom passed away uncomfortable before I got there. She was there dead for a long time I know no she was stiff all over. I did not get no call or nothing When I show up I ask where’s her Nurse Another rude nurse said she was on break when her nurse finally came. She was telling the other nurse that she was going to give my mom morphine to make her comfortable and another nurse told her no to wait on hospice. My mom suffered the whole time she was there. Do not send you a love once here especially loved ones that are on hospice. They will die supplement like My Mother did please Stay away from here

William Birtz

Jan 2026

via Google

My mom has been at The Hermitage for many years now, and over that time we’ve seen so many positive changes. The facility has been well maintained and thoughtfully updated with bright, inviting colors that make it feel welcoming rather than institutional. What really stands out is the staff. They are consistently kind, smiling, and genuinely caring toward my mother. It’s clear they take pride in what they do, and that gives our family a lot of peace of mind. The activity team also deserves special recognition. They do a wonderful job keeping residents engaged, active, and having fun, which makes a huge difference in overall quality of life. We’re very grateful for the care my mom receives at The Hermitage and appreciate the effort that goes into continually improving the experience for residents and families alike. My mom is happy and has recently found a very special friend. Huge thank you to the Hermitage staff!

Penny Cotto

Jan 2026

via Google

Look, every one - I just want to share a few things with you all; especially those of you who have recent loved ones "just" admitted to a rehabilitation facility and are "in pain 😢 for 3 hours." 1. The facility typically does not receive any medication from the transferring facility. 2. The receiving facility needs a doctor's order to be able to then send it to the pharmacy, which only happens AFTER and DURING the admission process to our facility. 3. Then, WE wait for the PHARMACY to deliver the medication to our facility. That is how that process goes, and that is only if there is no snaffoo with the insurance needing a prior authorization on a new medication, the RX is written correctly, it is signed, etc.. No one INTENTIONALLY leaves your loved ones without medication, nor do we like seeing anyone in pain, especially on the 11p-7a shift. Everything hurts more at night! Trust me!!! So, before we start bashing all of these facilities, please consider the above and this: a. You don't know how long ago things happened BEFORE you got there. b. Housekeeping is NOT 24/7. It cannot be because it would disturb the residents' peace!!! c. Incidents ARE going to happen, it's a Rehabilitative Facility/Long Term Care.. that is why residents are admitted to the Short-term Subacute Unit. CNAs are constantly working short yet are providing the BEST possible care for your loved ones.

Cathryn Lyttle

Sep 2025

via Google

My experience with The Hermitage has been very positive. The staff is friendly, compassionate, and professional — they truly care about the residents. The level of care provided is excellent, and it’s clear that the team works hard to create a supportive and respectful environment. I would definitely recommend The Hermitage to anyone looking for quality care for a loved one.

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Frequently Asked Questions

What types of care does The Hermitage HealthCare offer?

The Hermitage HealthCare offers Skilled Nursing / Long Term Care.

Where is The Hermitage HealthCare located?

The Hermitage HealthCare is located at 383 Mill Street in Worcester, Massachusetts.

What do families say about The Hermitage HealthCare?

Reviews for The Hermitage HealthCare are sharply divided: some families praise the caring, attentive staff and vibrant activities, while others report serious lapses in supervision and communication, especially around end-of-life care. With a 2.4 out of 5 rating from 32 Google reviews, experiences appear highly inconsistent.

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