MyLivingChoice

The Hermitage HealthCare

383 Mill Street

2.4(32 ratings)· Worcester average: 4

The Hermitage HealthCare, photo 11 / 2

Quick Facts

Total units
101
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
101
Short-Term Rehab
Includes a short-term subacute rehabilitation unit

What Families Think

Reviews for The Hermitage HealthCare are sharply divided: some families praise the caring, attentive staff and vibrant activities, while others report serious lapses in supervision and communication, especially around end-of-life care. With a 2.4 out of 5 rating from 32 Google reviews, experiences appear highly inconsistent.

The Good

  • Staff described as kind, compassionate, and professional
  • Active activity program keeping residents engaged
  • Facility recently updated with bright, welcoming decor
  • Some families report years of positive, attentive care

The Bad

  • One report of a dementia resident left unattended, raising safety concerns
  • One report of a hospice patient left uncomfortable and unattended before death
  • One reviewer described a rude, unresponsive nurse during a family emergency
  • Medication delays reported at admission, acknowledged by staff in a review

AI-generated from reviews and community data.

The Hermitage HealthCare is a senior living community in Worcester, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.4 out of 5 across 32 reviews.

About The Hermitage HealthCare

The Hermitage HealthCare is a skilled nursing / long term care community in Worcester, Massachusetts. The community is licensed for up to 101 residents.

Families rate The Hermitage HealthCare 2.4 out of 5 based on 32 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Hermitage HealthCare

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Hermitage HealthCare

2.4overall · 32 ratings combined

2.4★ on Google (32)

Passion_Love

Mar 2026

via Google

This facility was recommended by a hospital; however, after conducting research and reviewing the feedback from the Department of Health & Human Services Centers for Medicare & Medicaid Services, I discovered that one of their residents was left unattended in his/her room during both the morning and afternoon hours. The resident care kardex plan indicates that the resident is to be monitored due to poor eyesight and forgetfulness associated with dementia. This situation suggests that the patient's dignity was compromised and that the facility failed to adhere to state laws designed to protect the patient. Furthermore, the patient was seen eating his meal with a comb. This also raises concerns about whether the facility enforces strict safety standards that their employees should follow, as they should be held accountable for their negligence in providing care and ensuring the safety of the patient. How many more incidents must occur before appropriate safety protocols are implemented and patients are adequately protected and cared for in a safe manner? I will not be admitting my mother to this facility.

michael lokko

Mar 2026

via Google

My mother was here was going to do hospice the first day she was there her room was so hot in that room it was so uncomfortable for her mind you she was dying.the next day I got to go there around 4 Nt mom passed away uncomfortable before I got there. She was there dead for a long time I know no she was stiff all over. I did not get no call or nothing When I show up I ask where’s her Nurse Another rude nurse said she was on break when her nurse finally came. She was telling the other nurse that she was going to give my mom morphine to make her comfortable and another nurse told her no to wait on hospice. My mom suffered the whole time she was there. Do not send you a love once here especially loved ones that are on hospice. They will die supplement like My Mother did please Stay away from here

William Birtz

Jan 2026

via Google

My mom has been at The Hermitage for many years now, and over that time we’ve seen so many positive changes. The facility has been well maintained and thoughtfully updated with bright, inviting colors that make it feel welcoming rather than institutional. What really stands out is the staff. They are consistently kind, smiling, and genuinely caring toward my mother. It’s clear they take pride in what they do, and that gives our family a lot of peace of mind. The activity team also deserves special recognition. They do a wonderful job keeping residents engaged, active, and having fun, which makes a huge difference in overall quality of life. We’re very grateful for the care my mom receives at The Hermitage and appreciate the effort that goes into continually improving the experience for residents and families alike. My mom is happy and has recently found a very special friend. Huge thank you to the Hermitage staff!

Penny Cotto

Jan 2026

via Google

Look, every one - I just want to share a few things with you all; especially those of you who have recent loved ones "just" admitted to a rehabilitation facility and are "in pain 😢 for 3 hours." 1. The facility typically does not receive any medication from the transferring facility. 2. The receiving facility needs a doctor's order to be able to then send it to the pharmacy, which only happens AFTER and DURING the admission process to our facility. 3. Then, WE wait for the PHARMACY to deliver the medication to our facility. That is how that process goes, and that is only if there is no snaffoo with the insurance needing a prior authorization on a new medication, the RX is written correctly, it is signed, etc.. No one INTENTIONALLY leaves your loved ones without medication, nor do we like seeing anyone in pain, especially on the 11p-7a shift. Everything hurts more at night! Trust me!!! So, before we start bashing all of these facilities, please consider the above and this: a. You don't know how long ago things happened BEFORE you got there. b. Housekeeping is NOT 24/7. It cannot be because it would disturb the residents' peace!!! c. Incidents ARE going to happen, it's a Rehabilitative Facility/Long Term Care.. that is why residents are admitted to the Short-term Subacute Unit. CNAs are constantly working short yet are providing the BEST possible care for your loved ones.

Cathryn Lyttle

Sep 2025

via Google

My experience with The Hermitage has been very positive. The staff is friendly, compassionate, and professional — they truly care about the residents. The level of care provided is excellent, and it’s clear that the team works hard to create a supportive and respectful environment. I would definitely recommend The Hermitage to anyone looking for quality care for a loved one.

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Government Inspection History

3 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 20, 2025Fire Safety StandardHealth Standard15 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity B of L: potential for minimal harm, patternCorrected Sep 22, 2025

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Sep 22, 2025

Jun 4, 2024Fire Safety StandardHealth Standard9 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

Jan 19, 2023Fire Safety StandardHealth Standard20 citations
  • Perform COVID19 testing on residents and staff.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Install properly constructed and protected linen or trash chutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Report COVID19 data to residents and families.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Hermitage HealthCare offer?

The Hermitage HealthCare offers Skilled Nursing / Long Term Care.

Where is The Hermitage HealthCare located?

The Hermitage HealthCare is located at 383 Mill Street in Worcester, Massachusetts.

What do families say about The Hermitage HealthCare?

Reviews for The Hermitage HealthCare are sharply divided: some families praise the caring, attentive staff and vibrant activities, while others report serious lapses in supervision and communication, especially around end-of-life care. With a 2.4 out of 5 rating from 32 Google reviews, experiences appear highly inconsistent.

How did The Hermitage HealthCare do on recent health and safety inspections?

The Hermitage HealthCare had 3 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Hermitage HealthCare?

Submit the Request Information form on this page to connect with The Hermitage HealthCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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