Brian Hillsdale
Apr 2026
Do not recommend. They barely took care of my mom. One shower a week is crazy and waiting 45 minutes to use the bathroom is unacceptable. Also gave her the wrong medications. Don't go there.
Park River Estates Care Center
9899 Avocet Street Northwest3.1(26 ratings)· Coon Rapids average: 4.2
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1 / 2Quick Facts
- Medicare rating
- 2 of 5
- Ownership
- For profit, Individual
- Certified beds
- 98
- Inspections
- View history (46 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Park River Estates Care Center are sharply divided: several families praise the rehab and transitional care unit for compassionate, attentive staff, while others describe serious lapses in wound care, response times, and medication accuracy. The facility appears to shine most for short-term rehab stays, but some reviewers report troubling neglect for longer-term residents.
What reviewers praise
- Attentive, caring staff during rehab stays
- Praised for end-of-life comfort care
- Clean rooms noted by reviewers
- Strong therapy program, described as thorough
- Good food quality mentioned by a reviewer
What reviewers flag
- One report of a wound going untreated for days
- One report of being given wrong medications
- One report of long waits for bathroom assistance
- One report of staff being unresponsive to calls
AI-generated from reviews and community data.
Park River Estates Care Center is a senior living community in Coon Rapids, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 26 reviews.
About Park River Estates Care Center
Park River Estates Care Center is a skilled nursing and long-term care facility in Coon Rapids, Minnesota. The community serves older adults requiring nursing care and rehabilitation services, including a transitional care unit.
Family experiences at Park River Estates vary considerably. Some families praise the transitional care staff as attentive and caring, noting that therapy is thorough and staff are kind-hearted. Families also highlight clean rooms and friendly staff interactions. However, other families report serious concerns about care quality, including inadequate response to medical issues, medication errors, and gaps in basic care routines. One family wrote, "The staff couldn't have been more caring, gentle, and loving for my mom" during end-of-life care, while another described feeling their mother was "neglected." Food quality receives positive mention from at least one family.
Park River Estates holds a 3.1 out of 5 rating across 26 Google reviews. Families considering the facility should recognize the split feedback and ask detailed questions about care protocols, medication management, and daily routines before admission.
Types of Care at Park River Estates Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities
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Help Me ChooseReviews of Park River Estates Care Center
3.1overall · 26 ratings combined
3.1★ on Google (26)
Ellie S.
Feb 2026
Watching our mother be neglected like this has been heartbreaking and deeply upsetting for our family. On Monday, my mother had a small sore on her leg that already had an odor. My sister immediately reported it to the nurses. My mother also repeatedly told staff that something was wrong. Day after day, nothing was done. No urgency. No proper assessment. No care. By Thursday, the situation had become frightening. Her leg had deteriorated dramatically — swollen, bruised, inflamed, and clearly infected. This did not happen suddenly. It happened after multiple warnings that were ignored. I personally called the facility several times trying to get help for my mother. When I finally reached a nurse, I was hung up on. After that, my calls were ignored. As a daughter, there is nothing more painful than feeling powerless while your parent is suffering and no one is listening. We trusted this facility to care for our mother when she could not fully advocate for herself. Instead, we feel she was neglected at a vulnerable moment when she needed attention the most. No family should have to beg staff to look at a wound. No resident should be ignored when reporting pain or infection. I truly hope this facility takes accountability, improves communication, and ensures that nurses respond immediately when residents report wounds or signs of infection. What happened to our mother should never happen to anyone else. PS I so wish that I could upload the pictures of her leg! They’re terrifying.
Terri H.
Dec 2025
From the moment I got my father there from the hospital, It was absolutely wonderful, The transitional care unit staff is fantastic. They are so attentive, so thorough and so very kind hearted. The therapy is fantastic, they spend a lot of time with Dad. This is Dads 3rd rehab stay, he is 91 but very sharp! And this is by far the best facility he has been in. AND He loves the food! He let me know if he needs a nursing home he wants it to be at Parkview. Thank you for being awesome!
Sarah DeCoursey
May 2025
I have had two family members land here after some medical issues. It's a great transition care facility. The staff is always friendly and the rooms are clean. Would recommend for anyone in need of TCU.
Mary Everson
Mar 2020
My Mother was in the rehab facility for about two weeks, she was 95 years old and unable to recover from her health problems. She and I spent the last days of her life in this wonderful place. The staff couldn't have been more caring, gentle, and loving for my mom. In the days before her death. The amazing nurses, aids and rehab would sit with her when they could when I was not able to be there. Unfortunately I was not there when she died, but the staff that was available made a point to be there when she took her last breath. I cannot say enough about these lovely, beautiful people that cared for my Mother. I sure hope that the management understands the great staff they have.
Government Inspection History
4 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 27, 2026Fire Safety StandardHealth ComplaintHealth Standard21 citations
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity J of L: immediate jeopardy, isolatedCorrected Jun 1, 2026
Provide and implement an infection prevention and control program.
Severity J of L: immediate jeopardy, isolatedCorrected Jun 1, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2026
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2026
Give residents a notice of rights, rules, services and charges.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2026
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026
Jun 12, 2025Fire Safety StandardHealth Standard19 citations
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 24, 2025
Mar 21, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025
Mar 13, 2024Fire Safety StandardHealth Standard5 citations
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Park River Estates Care Center offer?
Park River Estates Care Center offers Skilled Nursing / Long Term Care.
Where is Park River Estates Care Center located?
Park River Estates Care Center is located at 9899 Avocet Street Northwest in Coon Rapids, Minnesota.
What do families say about Park River Estates Care Center?
Reviews of Park River Estates Care Center are sharply divided: several families praise the rehab and transitional care unit for compassionate, attentive staff, while others describe serious lapses in wound care, response times, and medication accuracy. The facility appears to shine most for short-term rehab stays, but some reviewers report troubling neglect for longer-term residents.
How did Park River Estates Care Center do on recent health and safety inspections?
Park River Estates Care Center had 4 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Park River Estates Care Center?
Submit the Request Information form on this page, or contact Park River Estates Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Park River Estates Care Center? Claim this listing to update photos, pricing, and details. It's free.
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