3.6(41 ratings)· Richardson average: 4.4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Outreach Health is a home health and hospice provider in Richardson, Texas, with a 3.6-star average from 41 Google reviews. Feedback is mixed: some families praise caring, attentive staff, while others report serious problems with payroll, communication, and follow-through on complaints.
AI-generated from reviews and community data.
Outreach Health is a home care agency serving Richardson, Texas offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.6 out of 5 across 41 reviews.
Outreach Health is a home care agency serving clients in Richardson, Texas.
Reviewers report mixed experiences. Some praised the professionalism and personal attention of staff, with one noting gratitude for a caregiver's kindness. Others raised concerns about inconsistent communication, payroll issues, and challenges reaching the company. Several reviewers described inconsistent service quality and difficulty getting timely responses to payroll questions and administrative matters.
The agency holds a Google rating of 3.6 out of 5 across 41 reviews.
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Help Me Choose3.6overall · 41 ratings combined
3.6★ on Google (41)
Maritza Gonzalez
Feb 2026
I would love to thank the rep Maria for calling my mother on her birthday last week! My mom was so excited to receive a call from the company THIS IS THE FIRST TIME A COMPANY HAS CALLED HER ON HER BIRTHDAY. My mother has not stoped mentioning how wonderful and patient Maria was to her. THANK U SO MUCH MARIA AND OUTREACH FOR BEING SO WONDERFUL.
Tamika Bradshaw
Dec 2025
It's been with great pleasure to work with such professional, respectful people. I'm very happy being here, and I strongly recommend Outreach Healthcare ☺️
karen scott
Dec 2020
I get different answers from whoever happens to answer the payroll phone. No one that takes care of the service recipient individually. A few years ago we got personal attention with our 1 care rep. Now it's whoever. No reminders to turn in for payroll. No call or message saying time sheet not received so you don't know until your attendant doesnt get a check 2 weeks later.
nissa nissa
Dec 2019
Now I see I should of read reviews before, This company played me so many times . Don’t go with them, never payed on time. You have to call and remind them they have to pay you, not only that they will never answer your phone call DONT GO with them they are terrible company. I had so much trouble with them. Customer service very rude I’m very disappointed. We are switching to CDS in Texas away better. They deserve to be sued. And I hope soon it will happen
Terri Velasquez
May 2019
I am being nice by giving 1 star, it was 5 stars when the company acted as if they cared. I have a list of unprofessional instances that happened in my home. When i tried discussing with field supervisor, she didn’t really care, and blew it off. I believe when you set boundaries in your home, the caregiver should respect those boundaries. When this didn’t happen, the company decided they didn’t care about my mother’s needs and we haven’t heard from them since. I am very appalled at the i professionalism, and the fact that they make promises and then pass the buck when the promises are not met. I asked to speak with someone about this and never got a call. I would be careful with who you allow in your home, because i have proof the screening doesn’t always work.
Outreach Health offers At-Home Care.
Outreach Health has not published its pricing. For context, communities in Richardson that publish rates start around $2,199 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Outreach Health is located at 2600 N Central Expy Ste. 900 in Richardson, Texas.
Outreach Health carries a 3.6 out of 5 rating from 41 Google reviews. Feedback is mixed: some families praise caring, attentive staff, while others report serious problems with payroll, communication, and follow-through on complaints. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Outreach Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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