MyLivingChoice

Our Lady Of The Valley

650 North Jefferson Street

3.8(45 ratings)· Roanoke average: 4.3

Our Lady Of The Valley, photo 11 / 6

Quick Facts

Total units
70
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Church related
Certified beds
70
Rehabilitation
On-site therapy for post-surgery or injury recovery
Community Involvement
Participates in Alzheimer's Association Walk to End Alzheimer's

What Families Think

The Good

  • On-site rehabilitation services for post-surgery recovery
  • Life enrichment programs like art and choir
  • Scenic mountain and skyline views
  • Community involvement in Alzheimer's Association Walk

The Bad

  • No published pricing available
  • No resident reviews currently available to verify experiences

AI-generated from reviews and community data.

Our Lady Of The Valley is a senior living community in Roanoke, Virginia offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 45 reviews.

About Our Lady Of The Valley

Our Lady of the Valley is a senior living community in Roanoke, Virginia, offering assisted living and rehabilitation services. The community is situated with views of mountain vistas, the city skyline, and neighborhood streets, creating a scenic residential setting.

The community provides on-site rehabilitation services for residents recovering from surgery, injury, or other health-related events, with therapy designed to help residents regain independence. Care is delivered by a team of professionals committed to serving residents with compassion, patience, and integrity.

Our Lady of the Valley offers a range of life enrichment programs and activities designed to foster an engaging retirement lifestyle. Residents participate in creative pursuits such as art, choir singing, and community exploration throughout Roanoke. The community organizes seasonal celebrations and events, including Valentine's Day gatherings for couples and support activities such as the annual Alzheimer's Association Walk to End Alzheimer's.

The community emphasizes quality cuisine and a vibrant social atmosphere where residents can build friendships with neighbors and enjoy a full lifestyle within the community.

Types of Care at Our Lady Of The Valley

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Our Lady Of The Valley

3.8overall · 45 ratings combined

3.8★ on Google (45)

Sandy Pierce

Jun 2026

via Google

We are so thankful that we moved our mother to Our Lady of the Valley. From the very first moment she arrived, her care team provided excellent care and concern. Most impressive was the coordination of care providers and the kindness of interactions with our mother and our family. Our mother felt respected and loved. She was certain to tell us that she was their favorite resident. Our Lady of the Valley is clean, has an ample menu and a beautiful outdoor area for residents and families to enjoy.

Gail Long

Jun 2026

via Google

Our family is so grateful to our lady of the valley for the exceptional care they provided to our mother. From the moment she moved in, the staff treated her with kindness, dignity, and genuine compassion. It gave our family, tremendous peace of mind knowing she was safe, supported and surrounded by people who truly cared about her.

James Collins

Jun 2026

via Google

Don’t let the exterior fool you. You can paint crap in gold but it’s still crap. This so called nonprofit charges outrageous amounts and fees for everything. Because they wear a brief at night they get charged for that.??? When you try to talk to someone about what’s going on you can’t get a straight answer.<br><br>If you want to know what’s really going on just talk to the Cnas…. The unit manager quit, the DON put her notice in too and hasn’t been back, the ADON, is never here cause they say she is in school and when she is actually in the building she hides in her office, the other unit manager is still too new to know what’s going on,<br><br>So where is the money going if it’s not going to reliable staff to care for my family? Or better yet why the turnover in the last 3 years?

Elizabeth D'Aquino

May 2026

via Google

I would rate a zero if I could. Dear friend of mine admitted there after a stroke. Was able to communicate prior to this admission. After 4veeeks, he could no longer communicate, had no oral care, no PT, and his body reeked of filth. I wouldn't send my dog to this facility, it's disgraceful

William Nichols

May 2026

via Google

I left Carilion intensive rehab, care and they sent me to our Lady Of The Valley for rehab.<br>I could say without a doubt it was one of the worst experiences I’ve ever had at a rehab facility. The management managers by intimidation to their help. They are understaffed, but the staff they do have is very good when it comes to see CMA I think it’s called and the nurses that a minister, the meds our first class. The people that you need to be aware of is the head RN Mary The social worker Cherokee is absolutely one of the worst social workers I’ve ever worked with in this industry. The head nurse that works under Mary Lisa is not a good person at all. Any administrator has no clue and Amy that is over. The Physical Therapy seems to be a puppet under the management at this establishment.<br>I witnessed the lack of help on the 3 to 11 shift and the 11 to 7 shift the Cna’s have had as many as 20+ rooms to care for by the end of the shift they look like they have aged five years I am so disappointed in this facility that takes care of the elderly, and those who are trying to get better<br>they are rated a three star on staffing. I would give them at the most a two star on staffing.<br>All I would say is families beware and if you’re not able to watch over your family member on a daily basis, I would not recommend this place whatsoever<br>Do not be impressed too much by the maintenance on the outside of this facility as well as the inside because the rooms are very nice. The dining room is nice. The food was really good when I started, but I believe they’ve let some people go and the food has gone downhill.

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Government Inspection History

3 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 25, 2023Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

Apr 15, 2021Fire Safety StandardHealth Standard21 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2021

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2021

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2021

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2021

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2021

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2021

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

  • Address patient/client population and determine types of services needed.

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

  • Establish policies and procedures for volunteers.

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2021

Apr 8, 2019Fire Safety StandardHealth Standard9 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2019

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Our Lady Of The Valley offer?

Our Lady Of The Valley offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Our Lady Of The Valley located?

Our Lady Of The Valley is located at 650 North Jefferson Street in Roanoke, Virginia.

How did Our Lady Of The Valley do on recent health and safety inspections?

Our Lady Of The Valley had 3 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Our Lady Of The Valley?

Submit the Request Information form on this page to connect with Our Lady Of The Valley and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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