1902 Lottie Moore Loop
2.3(3 ratings)· Richmond average: 4.4
Texas HHSC
Reviews for this small memory-care focused assisted living home are sharply divided: one longtime family reports five years of attentive, friendly care, while two other families describe serious neglect including medication errors and unmet promises about 24-hour supervision. With only three reviews and a 2.3 average rating, the experiences described are inconsistent and concerning.
AI-generated from reviews and community data.
OSA Heritage Homes, Inc is a senior living community in Richmond, Texas offering Assisted Living. Families rate it 2.3 out of 5 across 3 reviews.
Osa Heritage Homes #3 is a state-licensed assisted living community in Richmond, Texas, specializing in memory care for seniors with dementia and Alzheimer's disease. The facility provides 24-hour individualized care in a home-like environment, prioritizing the health, comfort, and dignity of residents through personalized services tailored to each person's unique needs.
The community offers comprehensive support for daily activities including bathing, grooming, dressing, medication administration, and mobility assistance. Residents benefit from nutritious, balanced meals prepared daily and tailored to dietary needs, such as diabetic-friendly and low-sodium options, along with healthy snacks. Housekeeping services including room cleaning, laundry, and facility maintenance are provided to ensure a clean and comfortable living environment.
Medical support includes access to therapies, lab work, and medical services, with transportation arranged for residents' doctor's appointments. The facility maintains security through camera monitoring, coded doors, and attentive supervision to create a safe and secure environment.
The staff consists of highly trained professionals with years of expertise in senior and memory care, available around the clock to provide assistance to residents and their families.
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Help Me Choose2.3overall · 3 ratings combined
2.3★ on Google (3)
Mahnaz Lucas
Jun 2025
OSA Heritage is overall very good. Staff are very friendly. I moved my mother to OSA five years ago and we have been happy with level of care and services. They provide clean and sanitary facilities in a home environment. The owner has been very attentive to the health of my mother.
Laura Kerby
Oct 2024
We put my MIL there. She was there for memory care. Lies! They let her sit in wet diapers. She has a very bad rash. Joe said she would be able to walk around outside. The ladies who take care of them are not certified. They don’t do background checks. They are being sued. Do not take your love ones there. They were not going to let us get her without paying them $3500. Her first day was Sept. 7. Some of the things they are doing is against the law. Thank God she is out of that awful place.
Marcus Thompson
Jan 2024
Everything Joe told me about this place was a lie. He told me they cooked every day. They microwave fish sticks and fries. I was told they provide 24 hr care. They shutdown at 5 pm daily. They don't know how to administer medicines. My sister had a new bottle of seizure medicine, it was used in 2 weeks. It was supposed to last 30 days. She was there for about 3 weeks with a bandage on her right foot with a diabetic sore. I had to request a wound care nurse come a change it. I transferred my sister to Glory Road and a week later she's back in the hospital with an infection in her foot. I wouldn't recommend this place to anyone!
OSA Heritage Homes, Inc offers Assisted Living.
OSA Heritage Homes, Inc is located at 1902 Lottie Moore Loop in Richmond, Texas.
Reviews for this small memory-care focused assisted living home are sharply divided: one longtime family reports five years of attentive, friendly care, while two other families describe serious neglect including medication errors and unmet promises about 24-hour supervision. With only three reviews and a 2.3 average rating, the experiences described are inconsistent and concerning.
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