Lisa
Jul 2026
This was my first of probably many visits but my first reaction was very nice well kept area staff was easy to talk to very accommodating if I needed anything it had a great atmosphere hopefully I can give it five stars someday
Orono Commons
117 Bennoch Rd4(97 ratings)· Orono average: 4.2
Part of Genesis HealthCare · 137 communities · 4.1★ average
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 80
- Inspections
- View history (53 citations)
- Memory care setup
- Locked memory care unit with security systems
- Quality recognition
- AHCA Bronze Quality Award winner
- Rehab specialty
- Orthopedic rehab for joint replacement, amputation
- Ownership
- Part of multi-facility Genesis Healthcare network
CMS Care Compare
What Families Think
Reviews of Orono Commons are mixed: several describe a clean, welcoming facility with friendly staff, while others detail serious concerns about hygiene, communication, and how staff responded to residents with cognitive or physical needs. The facility holds a 4.0 average from 97 Google reviews, but the sampled comments show a notable split between very positive and very negative experiences.
The Good
- Facility described as clean by multiple reviewers
- Staff described as friendly and easy to talk to
- AHCA Bronze Quality Award winner
- Orthopedic rehab for joint replacement and injuries
- Secured area for memory care residents
The Bad
- One detailed report of serious neglect, lost belongings, and a HIPAA violation
- Multiple reports of staff being dismissive of patients' pain or behavioral needs
- One report of a billing dispute over care promised as Medicare-covered
AI-generated from reviews and community data.
Orono Commons is a senior living community in Orono, Maine offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 97 reviews.
About Orono Commons
Orono Commons is a skilled nursing facility in Orono, Maine offering post-hospital short-term rehabilitation, long-term care, respite care, and specialized memory support for residents with Alzheimer's disease or dementia. The community also operates an assisted and senior living unit and accepts Medicare, Medicaid, and most private insurances.
The facility provides orthopedic rehabilitation services including joint replacement, treatment for injuries and amputation. Residents have access to comfortable common and lounge areas for gathering with friends and family, as well as security systems designed to support residents with cognitive deficits.
Orono Commons has earned recognition as an AHCA Bronze Quality Award winner. The community is part of Genesis Healthcare, Inc., a company specializing in skilled nursing facilities, assisted and senior living communities, and contract rehabilitation therapy services.
Types of Care at Orono Commons
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Orono Commons
4overall · 97 ratings combined
4★ on Google (97)
Charlotte Harmon
May 2026
Very clean and patients seem to enjoy the time. Very friendly employees. Thank you
Brenda Gerardo
Apr 2026
The facility was clean and I was always greeted kindly from patients and the staff I saw. However, the administration and nursing staff seem to be I'll equipped to understand behavior of a patient that has multiple strokes with brain damage causing her to have "no filter". Because of the brain damage she has no real concept of time. Instead of approaching it in a positive way she was ridiculed, told she was rude and had no manners. The nursing staff and administration should be understanding of the different physical and "mental" personalities common from strokes, brain damage and depression, they are after all working in a medical facility! The attitude when I spoke to administration was that it was the "patience" problem.
Ruth McPherson
Apr 2026
I am writing to document the substandard care and administrative negligence my husband experienced during his recent 20-day stay at Orono Commons. As his Power of Attorney and advocate, I repeatedly addressed his needs within the locked memory ward, but encountered only dismissive responses. In other words, I got a whole lot of "lip service" from everyone from the aides to the administrators. The facility’s cleanliness was unacceptable, featuring unaddressed urine spills and unsanitary bathrooms. My husband’s personal hygiene was severely neglected; he never received a full shower or shampoo and was shaved only twice while there for 3 weeks. Furthermore, his dentures and hearing aids were not maintained, resulting in one broken and one lost hearing aid, leaving him unable to hear for days. Call buttons were ignored, and basic requests, such as a working tv, were unfulfilled. The staff consistently disregarded my husband’s dignity, leaving him undressed in his room with the door open or wheeling him into common areas wearing only a gown and diaper, where everyone else was fully dressed. Additionally, staff ignored my "no visitors" instructions and then, adding insult to injury, a staff member committed a serious HIPAA violation by sharing his protected medical information with unauthorized individuals. Administrative failures were equally prevalent. Regarding his transfer, the "Discharge Coordinator" failed to assist with VA placement in a new home, forcing me to secure a new facility myself with only 2 days' notice of impending private-pay charges! Despite Unit Manager's (Susan) assurance to me that his belongings were found, saying "it's all packed up and ready to go with him in the morning!" That was rubbish. My husband arrived at his new facility in late November without a coat, shoes, or ANY of his personal property. In fact, he was wearing someone else's clothes! I had brought to Orono Commons enough clothes for 10 days, to allow for time for laundry, LL Bean slippers, hygiene items and a hearing aid tool kit. ALL of these items were "lost." Susan has since failed to return my calls - or forward his belongings to the new residence - or me. Finally, I am being erroneously billed $3,100 for care I was told Medicare fully covered; Finance (Travis) has ignored my inquiries, sending only payment plan information instead of addressing the error! The word "slovenly" comes to mind repeatedly as I write this. Slovenly in their patient care, cleanliness, slovenly HIPAA adherence, slovenly staff, giving lip service to providing help, and passing the blame to under-staffing or to the patient, himself. Slovenly managerial responses, attitudes and administration. This pervasive lack of accountability and respect for patient dignity is deeply disturbing. I am sharing this record to ensure these grievances are documented and to inform others of the conditions at your facility. LATER: I followed up with phone number they gave me, a compliance department. I gave my report, and they will bring it to the OC staff's attention. And I will update my comments IF or WHEN anything is done to resolve the outstanding issues. UPDATE: 3 months later. I did speak with the administrator, who listened to my concerns. The only area that was resolved was repayment for all of the clothing items they lost, and I am grateful for that. Nothing was settled about the other issues, as no one admit to anything they had done wrong. They just denied and deflected, and there was ultimately no accountability. My husband has been at Sedgewood Commons (a different "Genesis" facility) since then, and I have written a review for them, as well. Night and day, the difference is extraordinary.
Jill Grass
Oct 2025
Staff told my 85 year old grandmother, who is there for rehab after having a stroke, that ‘they weren’t playing her games’ when she asked to be repositioned during the night as she was in pain….say what?! You are here to take care of her - sorry she may need more help than others…THAT IS WHY SHE IS HERE! Very inappropriate and unacceptable.
Government Inspection History
6 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 13, 2026Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 28, 2026
Dec 9, 2025Health Complaint3 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jan 20, 2026
May 7, 2025Fire Safety StandardHealth ComplaintHealth Standard12 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 9, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 9, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 9, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Have properly sized and located compartments to protect residents from smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
May 22, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 31, 2024
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 4, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 4, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Jul 6, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity B of L: potential for minimal harm, patternCorrected Jul 31, 2024
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Jul 6, 2024
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternCorrected Jul 6, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Jul 6, 2024
Mar 28, 2024Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2023
Mar 1, 2023Fire Safety StandardHealth Standard11 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity B of L: potential for minimal harm, patternCorrected Apr 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Orono Commons offer?
Orono Commons offers Skilled Nursing / Long Term Care.
Where is Orono Commons located?
Orono Commons is located at 117 Bennoch Rd in Orono, Maine.
What do families say about Orono Commons?
Reviews of Orono Commons are mixed: several describe a clean, welcoming facility with friendly staff, while others detail serious concerns about hygiene, communication, and how staff responded to residents with cognitive or physical needs. The facility holds a 4.0 average from 97 Google reviews, but the sampled comments show a notable split between very positive and very negative experiences.
How did Orono Commons do on recent health and safety inspections?
Orono Commons had 6 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Orono Commons?
Submit the Request Information form on this page to connect with Orono Commons and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Orono Commons? Claim this listing to update photos, pricing, and details. It's free.
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Home care agencies serving Orono bring help to the house: daily living, companionship, and respite for family caregivers.
