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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Reading Center For Health And Rehabilitation are mixed, with several detailing serious understaffing, slow response times for basic care like diaper changes, and troubling conditions during a hospice stay. One reviewer described a positive rehab experience, praising staff attentiveness and successful management of a diabetic emergency, but this stands in contrast to multiple reports of neglect and rude interactions.
AI-generated from reviews and community data.
Reading Center For Health And Rehabilitation is a senior living community in Reading, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 28 reviews.
Reading Center For Health And Rehabilitation is a skilled nursing and long-term care community in Reading, Massachusetts, licensed for up to 123 residents. It is Medicare and Medicaid certified and staffed 24 hours with on-site registered nurses, medication management, housekeeping, and laundry service.
The community offers restaurant-style dining with dietary accommodations, cable or satellite television, wheelchair accessibility, emergency call systems, and social activities in gathering spaces. It is operated as a for-profit limited liability company.
Reviewers describe mixed experiences. Some families report significant concerns about staffing levels, particularly on weekends, with delays in response to patient needs and concerns about the condition of rooms and facilities. Others praise the facility, noting that staff members develop genuine relationships with patients and demonstrate attentive care. Reviews touch on various issues including communication and responsiveness across different shifts and departments.
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Help Me Choose3.3overall · 28 ratings combined
3.3★ on Google (28)
Son Truong
Jan 2026
I visited my brother in law today and he said he requested for a diaper changed at 12:00 pm and we came at 2:15 pm it is still not done! Imagine you can’t move and have to wear diaper and how uncomfortable it would be. This is the latest incident that we observe and i feel the need to say something.
Gayle Peters
Jan 2025
I’m not happy here. It takes forever for someone to come to you. Some of the food is ok like their cheeseburgers and shepherds pie. Maryann does a great job to keep everyone happy. She is really pleasant. My tea is always look warm. I like it hot. My standard order is tea and water with every meal. Bathroom way too small when you have a broken hip and wrist. Hard to turn around. The bed is smaller than me. My heels hit the foot board and get sore and red. The did give me these I call them moon boots. But my feet get sweat. I think this place needs to be upgraded. I wish I was sent to the Whittier Rehab. I have been here since Christmas Eve. The chairs in this room are so uncomfortable they need something soft that reclines. I would be able to sit up more. They don’t do a couple of my meds. They just don’t get it. I’m on the medical ashford method. There is so much more but I’m working with one hand and I’m tired. I at Bear Mountain in Andover MA. Just keep in mind with a loved one that needs to be in a nursing home or a nursing home for a short time that you check it out with an ask every question you can think of happy new year everybody
Carol Iram
Oct 2024
Badly understaffed, especially on weekends. Bedridden patients can wait more than an hour when the change of a diaper is needed, and includes a diabetic with very tender and sore skin because she is sitting in a BM diaper. The staff is even rude about changing her. They are paying so little (same wages as McDonalds an RN told me) that the CNA's are registered with Temp Agencies, and are calling in sick to take a shift at another facility through the Temp Agency. The payoff for the CNA? The Temp Agency pays twice the hourly wage, and the CNAs are given a $100 bonus for the shift. Why do those skilled in custodial care not earn significantly more at Bear Mountain, caring for bedridden patients, than by working at McDonalds and why is Bear Mountain not competitive with Temp Agencies? Why is this business apparently paying so little? The few employees there on weekends are overburdened; patient care is lacking. Would you want to sit in your own feces in a diaper for over an hour because they had no time to take you to the toilet or change your diaper? They operate with one CNA for 24 patients and too often the CNA's are rude to the patients. One patient was told to 'go to sleep an to not ring that bell again!' after she was finally changed and it was only 8 PM. This is no place for anyone's loved one. I repeat--would you want to sit in a feces filled diaper for over an hour because the staff had no time to help you get to the toilet and no time to change you after a bowel movement?
Jennifer Hall
Jun 2024
Bear Mountain in Reading is a great facility. All of the staff gets to know who the patients and truly cares about them. Even the higher ups know who you are,which I've never seen happen in other rehabs I've been in. I've been in here once before on the rehab floor, and fought to get back in here again. I am currently a patient here, and I ended up with a severely low blood sugar, I am I brittle diabetic, and they were able to take care of me without having to call an ambulance. The staff went into action to do what was necessary to raise my blood sugar. Where a lot of facilities would have sent me out to the hospital. And I know that most people hate the hospital just as much as I do. The food is also very good, not like you'd expect in this kind of place. They also have plenty of activities going on constantly. So I would say if you're looking for a longer term rehab I would definitely recommend Bear Mountain in Reading.
Tyler Fioranto
Mar 2024
My family was recommended this place for hospice for my grandfather. Now that he has been moved to an actual hospice with people who care I can strongly say never EVER put someone at bear mountain for hospice . His first room he was placed in was atrocious holes in the wall , light fixture on the ceiling was missing the cover , the lamp was missing the light bulbs. We were told there would be a hospice nurse on staff at all times which was false. The second room he was moved to was much bigger but still had a hole in the wall. When I brought attention to it I was asked and i quote “ is it bothering you or him?” End quote . I could hear the neighboring rooms TV through the hole in the wall. This place was recommended by someone named Cindy at melrose Wakefield hospital. One nurse was rough with my grandfather her name was Helen. Some of the other nurses have no common sense or respect for other patients trying to sleep they talk super loud . They did no brush his teeth like they were supposed to. When I would walk to the nurses station across from his room to ask a question or get him water I was greeted with “what does he need now?” From a nurse . Which is absolutely disgusting. Maintenance men would walk in the room without knocking to look in his bathroom. When I wrote a prior review about this place the nurses would talk to my family about it. Which in turn I should have waited but now that he has been moved to an actual hospice with people who have a passion for caring for people I can say don’t ever put your loved one here for ANYTHING. It’s absolutely horrible . This place is a scam for how much it is a month . They don’t care . RUN!!
7 inspection visits in the last three years, 81 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity J of L: immediate jeopardy, isolatedCorrected Dec 5, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity J of L: immediate jeopardy, isolatedCorrected Dec 5, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Dec 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedCorrected Dec 5, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2025
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
Conduct risk assessment and an All-Hazards approach.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Address patient/client population and determine types of services needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Establish staff and initial training requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Nov 16, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Reading Center For Health And Rehabilitation offers Skilled Nursing / Long Term Care.
Reading Center For Health And Rehabilitation is located at 1364 Main Street in Reading, Massachusetts.
Reviews of Reading Center For Health And Rehabilitation are mixed, with several detailing serious understaffing, slow response times for basic care like diaper changes, and troubling conditions during a hospice stay. One reviewer described a positive rehab experience, praising staff attentiveness and successful management of a diabetic emergency, but this stands in contrast to multiple reports of neglect and rude interactions.
Reading Center For Health And Rehabilitation had 7 government inspection visits in the last three years, with 81 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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