Steve Oneto
Jun 2026
I've called this facility to schedule a tour. I have an elderly mother, and though she doesn't need assisted living yet, I want to be prepared for that likelihood. I've scheduled tours with several facilities to see which would be the best fit should that day come. I called Oakmont of the Lakes on Monday and left a voicemail. No call back. I called again on Tuesday at 9:30AM This time I spoke to a representative who said she worked at the front desk . She checked to see if their Marketing Representative was available to speak to me. She put me on hold for a few moments, came back on the line and told me the Marketing Representative was in a director's meeting, but that this person would pass right by her desk and she would give the Marketing Representative a message to call me. No return call. I called again that day at 4:00PM only to get the voicemail again. I stated in my message the reason for my call, that I had left messages prior and this would be my last message. Today is Friday, still no return call. I don't know if this is the culture at that facility, but it certainly speaks to their lack of care as well as their disregard for families. That being said, it's not the type of facility I would place my mother for care, especially if she were in a state of vulnerability.
