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Norwalk Care Center is a skilled nursing and long-term care facility that draws a wide range of family feedback, from praise for cleanliness and attentive staff to serious complaints about neglect, communication failures, and a Legionnaires' disease-related water shutdown. The 3.7 out of 5 rating from 99 Google reviews reflects this split experience, with some families reporting excellent care and others describing troubling lapses in hygiene, dietary compliance, and responsiveness.
AI-generated from reviews and community data.
Norwalk Care Center is a senior living community in Norwalk, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 99 reviews.
Norwalk Care Center is a skilled nursing / long term care community in Norwalk, Connecticut. The community is licensed for up to 150 residents.
Families rate Norwalk Care Center 3.7 out of 5 based on 99 Google reviews.
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Help Me Choose3.7overall · 99 ratings combined
3.7★ on Google (99)
Rosemary Wright
Apr 2026
I feel my brother in law is well taken care of here. I have walked into fancy looking care facilities that stink unbearably, and are filthy. This facility is always clean, kind, and in order. Many of the residents we have come to meet over the years seem quite happy, and there are sufficient activities to for them to enjoy.
Ann Gabianelli
Feb 2026
My husbands good friend who had no family left in his Life was placed in this facility to rehabilitate after a lengthy time in a hospital , he passed away 3 days later, they called us at 10:30 pm and said they were transferring him to the Norwalk hospital , we called Norwalk hospital and they said our loved one was not there, so we called back the facility and they informed us that our friend had passed away without any sympathy. And then the first thing the next morning they relentlessly called us repeatedly and said we needed to get his body out of there immediately. it is a totally unsympathetic facility, do not send anyone you care about there!
Mary jo Picard-ami
Dec 2025
If you have a parent and can’t be there to supervise everyday. Please don’t put them in this place. I would need an hour to write what goes on there. I went on Christmas and her teeth haven’t been brushed in months. Her gums are red and swollen. She screamed in pain when I tried to brush them. They don’t care about these patients. It’s a shame that’s how you live out your final years. My brother and I don’t live near, and it’s not easy going to see her. She can’t answer the phone now. And in one month she doesn’t know who I am. They have swept away at least 4 pairs of hearing aids. But won’t replace them unless I go there and say something. She can’t eat by herself. Yet I see no one helping. Awful! I have complained over and over. To the State. I just called now. Let’s see what happens.. I’m sure nothing. She’s reduced to an infant, without care. What an awful way to spend your final years.
Veronica Filardi
Dec 2025
I was a visitor, my experience of the facility was that it was clean with big bright pictures. The Staff was kind and very helpful. The staff was also very attentive to the patients.
MARIA SMITH
Sep 2025
Legionnaire’s I do not recommend for your family or loved ones My son was admitted to Norwalk Care Center on September 11, 2025 after being transferred from Norwalk Hospital. By the next day (September 12) the facility had no running water, and as of September 14 it still was not restored. I was later told this was because the building has Legionnaires’ disease in the water system, so they had to shut it off. Patients were told to bathe with disposable cloths, meals were served on paper plates, and I saw peanut butter and jelly sandwiches in plastic bags being given instead of proper meals. My son requires a Mediterranean-style diet for health reasons, but this was ignored. The phones in patient rooms do not work, so families cannot reach loved ones directly. Calls only go to the nurses’ station, but staff are often too busy to answer. During my visit I smelled fecal matter near the reception area, likely due to unflushed toilets. When I raised concerns about hygiene, food safety, and patient dignity, the facility manager was dismissive and told me my son could be moved if I didn’t like it. The building itself is very dated — metal beds, stained chairs, old furniture, and no clear directions for visitors to reach patient rooms. I also noticed the receptionist was busy with personal calls instead of assisting families. I am extremely concerned about the health, safety, and quality of care at this facility. Based on my experience, I cannot recommend Norwalk Care Center to anyone seeking proper, compassionate care for their loved ones.
7 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 1, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 13, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Dec 10, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Dec 10, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 10, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2023
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2022
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2019
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Norwalk Care Center offers Skilled Nursing / Long Term Care.
Norwalk Care Center is located at 23 Prospect Avenue in Norwalk, Connecticut.
Norwalk Care Center is a skilled nursing and long-term care facility that draws a wide range of family feedback, from praise for cleanliness and attentive staff to serious complaints about neglect, communication failures, and a Legionnaires' disease-related water shutdown. The 3.7 out of 5 rating from 99 Google reviews reflects this split experience, with some families reporting excellent care and others describing troubling lapses in hygiene, dietary compliance, and responsiveness.
Norwalk Care Center had 7 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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