4.1(29 ratings)· Bossier City average: 3.9
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Northwest Louisiana Veterans Home are sharply divided: several families praise attentive, respectful staff and a clean facility, while other reviewers describe serious lapses in monitoring, food quality, and staff professionalism, including one account of a resident's death after a delayed response to a medical crisis. This is a small, VA-affiliated skilled nursing home serving veterans and their families.
AI-generated from reviews and community data.
Northwest Louisiana Veterans Home is a senior living community in Bossier City, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 4.1 out of 5 across 29 reviews.
Northwest Louisiana Veterans Home is a skilled nursing and long-term care facility in Bossier City, licensed for up to 8 residents. The home is state-operated and Medicare and Medicaid certified. It is equipped with 24-hour staffing, an emergency call system, housekeeping services, medication management, private bathrooms, and wheelchair accessibility.
The facility holds a 4 of 5 stars overall rating from CMS. Reviewers offer notably mixed experiences. Some families report that staff members are caring and attentive, the facility is exceptionally clean, and residents receive good care and are treated with dignity. Others describe significant concerns about food quality, staff conduct toward residents and families, and the overall standard of care, noting that quality appears to have declined recently.
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Help Me Choose4.1overall · 29 ratings combined
4.1★ on Google (29)
Vicki
Feb 2026
My dad has been here for a few weeks and I can’t say enough great things about this facility! They provide excellent care! Thanks Laura, Rene, Tamika and so many others. My dad is very happy. The employees care so much for the patients. Exceptionally clean too. No better place!
Sarah B
Jul 2020
DO NOT BRING YOUR FAMILY MEMBERS HERE! IT SEEMS LIKE SOMEONE DIED EVERY SINGLE DAY THAT I WENT TO VISIT MY GRANDFATHER HERE. My grandpa was in this facility for a few months. My grandma took care of him at their home until she couldn't by herself any longer. This place seemed great at first. The staff seemed super friendly and caring. One day, my mother and I went to visit my grandpa like we did every day after work and school. He was non responsive and in critical condition. My mother ran to get help and I don't know if he was a doctor or what but this man slowly strolled down the hallway and into the room. He said 'he always does that. My mother who also has dementia is the same way". That has NEVER in a million years happened to my grandpa until that day. We don't know how long he had been like that before we got there. My mom called my grandma, my aunt, and my sister to come see him. None of the staff was helping us and my mother was about to cause a scene because nothing was being done and nobody was being professional. My grandma called an ambulance and my grandpa was transported to the hospital shortly after. He died...he went septic. Some of the staff might actually care and do their jobs correctly, but whoever was in charge of taking care of my grandpa that day failed miserably. To this day, when I have to drive passed this place I will NOT look towards the building. It breaks my heart. My grandma always says she regrets ever bringing him there and had she known what was going to happen she would have NEVER considered taking him to this place. DO NOT BRING YOUR FAMILY MEMBERS HERE!
Jasmine P. Green
Dec 2019
The nurses take out their aggressions on the patients when you file complaints about service from them. I’d look into other facilities prior to moving your loved one here.
Mary Grubbs
May 2017
The Staff is caring and thoughtful. They lessoned to our concerns and treated my father with dignity and respect. The facility is very well kept and clean.
Tracey
Aug 2016
My uncle is in this home and it has really gone down hill the last few months. What little food they get fed is nasty and the some of the staff is just down right disrespectful. They don't take good care of my uncle at all!!! He's wanting to find a new home because it's gotten so bad. One day this man tried to go get some coffee from the cafeteria and the ladies slammed the door in his face as he got to the door and then laughed in his face. These men and women caught for our country and I think they should be treated with the utmost respect!!!
4 inspection visits in the last three years, 6 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Northwest Louisiana Veterans Home offers Skilled Nursing / Long Term Care.
Northwest Louisiana Veterans Home is located at 3130 Arthur Ray Teague Parkway in Bossier City, Louisiana.
Northwest Louisiana Veterans Home carries a 4.1 out of 5 rating from 29 Google reviews. Reviews of Northwest Louisiana Veterans Home are sharply divided: several families praise attentive, respectful staff and a clean facility, while other reviewers describe serious lapses in monitoring, food quality, and staff professionalism, including one account of a resident's death after a delayed response to a medical crisis. This is a small, VA-affiliated skilled nursing home serving veterans and their families. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Northwest Louisiana Veterans Home had 4 government inspection visits in the last three years, with 6 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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