3.4(10 ratings)· Bossier City average: 3.9
1 / 5CMS Care Compare
Reviews for Colonial Oaks are sharply mixed: several families praise the rehabilitation therapy and nursing staff attentiveness, while other reviewers describe serious neglect concerns including falls, infrequent diaper changes, and inadequate hospice support. Google ratings average 3.4 from a small number of reviews, reflecting this split experience.
AI-generated from reviews and community data.
The Colonial Oaks Skilled Nursing & Rehabilitation is a senior living community in Bossier City, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.4 out of 5 across 10 reviews.
Colonial Oaks Skilled Nursing and Rehabilitation is a skilled nursing and rehabilitation center in Bossier City, Louisiana, offering short-term rehabilitation and long-term care for adults recovering from serious illness, injury, or surgery. The facility provides round-the-clock skilled nursing care for residents with complex medical needs, including wound care, cardiac care, and IV therapy management.
The center specializes in rehabilitation services following joint replacement, stroke, and other surgeries, with licensed therapists providing physical, occupational, and speech therapy. Patients receive intensive therapy to help regain independence and return home with confidence. The facility also offers professional rehabilitation services for patients who live independently but need ongoing therapy support in a clinical setting.
Colonial Oaks provides specialized dementia care in a secure, structured environment with therapeutic activities tailored to each person's abilities, supporting both residents and families. Additional services include temporary respite care for caregivers and palliative care for patients facing serious or terminal illness, addressing physical, emotional, and spiritual needs.
The facility emphasizes creating a comfortable healing environment with amenities including comfortable rooms and a peaceful patio. Staff members are trained to learn residents' names and provide attentive care that balances medical expertise with emotional and social support, recognizing these aspects as essential to healing and well-being.
Located near Barksdale Air Force Base, Colonial Oaks serves the local community and surrounding areas. The facility prioritizes enriching activities and dignity and respect for all residents in a warm, welcoming environment.
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Help Me Choose3.4overall · 10 ratings combined
3.4★ on Google (10)
Teri Jackson
Oct 2022
Know this for a fact. The patients that can't get up and go to the bathroom have their diapers changed twice daily. The daytime CNAs get the patients up and clean them after they have laid in their own waste be it urine or stool ALL NIGHT. After they are changed in the morning they don't get changed again until about 7pm. The concern for these elderly people is horrible. Unfortunately I think ALL skilled nursing aka nursing homes are this wsy. The CNAs do not care.
debra yurchick
Feb 2021
My dear friend Carla has been here for a good while, it took almost 4 months before she found a place where she was comfortable and fit in, she loves it here and so does her family and myself.. The staff is literally her family, these Nurses and CNA are angles in our eyes .. Class act all the way
Deborah Piper
Jun 2020
My Mom was is this facility for rehab after her stroke. The rehab is excellent! (thanks Lydia) The rehab nurses are extremely tentative and super friendly. Mom received intense therapy 5 days a week, for multiple times a day. This was the best therapy after a stroke. Even in the mist of this major pandemic, she continued to receive excellent care. We are proud to say, she graduated from rehab today. We can’t thank the staff enough for making her stronger to leave the facility. The administration here is awesome! The director of nursing (don) addressed everyone of my concerns (And I had a lot) and always let us know how much she cared for us and our happiness. Jo is the mother of the place, she surrounds you with comfort and ensures your happiness. Robin welcomes us while we were in the hospital and continued to make sure we were happy. Jamie made sure I got my nanny cam hooked up so I could check in Mom every day (multiple times a day). The RN nurses take calls and answer questions. The CNAs are HARD WORKERS and should receive medals for all they do. Don’t get me wrong, there are some better than others. But for the most part, they do there best. A couple of the CNAs formed a special relationship With Mom, especially Renee. The facility is clean, the maintenance guy (thanks Mike) fixed anything that went wrong, the kitchen handled mom’s special diet and always made sure she had OJ. They handled all her Landry needs, showered three times a week) this place sure took care of my Mom and we will be forever thankful. If someone asks if I’d recommend this place, hands down I would definitely say YES. If you go, meet with administrator, get a nanny cam, and visit a lot (once things open back up). Thank you Colonial Oaks!
Stacey Martin
Dec 2018
My dad has been here over a year. This has been the best place, the nursing staff is on top of everything. It doesn't smell! And everyone is great.
Julie Bohannan
Oct 2018
If you truly love your family member and want the best care possible in their last years... please do not send them here.... the building and rooms are pretty and they know exactly what to say to bring you in but the care is horrible... and their ability to offer hospice care is non existent. They are at the facility strictly for a paycheck and care very little for the comfort of your loved one. If I could give negative stars... I would. My moms belongings were taken, she had several falls from neglect and went from talking and trying to get better to hospice in 2 month in their care...if I could change anything... I would never have let my mom go there....we did get her out of there and she is spending her last days in a beautiful serene place with family around her. Moving her was the best decision we could have made. Update... my mom passed away 36 hours after moving from this horrid place. I truly believe she would still be here if we had never placed her here...
5 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate pain management for a resident who requires such services.
Severity K of L: immediate jeopardy, patternCorrected Jul 6, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity K of L: immediate jeopardy, patternCorrected Jul 6, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternCorrected Jul 6, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2025
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 22, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Colonial Oaks Skilled Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.
The Colonial Oaks Skilled Nursing & Rehabilitation is located at 4921 Medical Drive in Bossier City, Louisiana.
Reviews for Colonial Oaks are sharply mixed: several families praise the rehabilitation therapy and nursing staff attentiveness, while other reviewers describe serious neglect concerns including falls, infrequent diaper changes, and inadequate hospice support. Google ratings average 3.4 from a small number of reviews, reflecting this split experience.
The Colonial Oaks Skilled Nursing & Rehabilitation had 5 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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