Kate G
Sep 2025
They accepted a patient in critical condition only to drop the patient the week being at home. Promised physical therapy, which was never provided. Company does not have adequate resources.
Northpoint Healthcare Services Inc.
215 S Poplar St3(2 ratings)· Tomball average: 4.3
Own this agency? Update your listing · Marketing for operators
Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2011
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
There is very little review information available for Northpoint Healthcare Services Inc., a home health and hospice provider in Tomball, Texas. The one detailed review describes a negative experience involving a patient in critical condition who was later dropped from care and did not receive promised physical therapy.
What reviewers flag
- One report of a critically ill patient being dropped from care within a week
- One report that promised physical therapy was never provided
- One reviewer described the company as lacking adequate resources
AI-generated from reviews and community data.
Northpoint Healthcare Services Inc. is a home health agency serving Tomball, Texas offering Home Health.
About Northpoint Healthcare Services Inc.
Northpoint Healthcare Services Inc. is a home health agency serving clients in Tomball, Texas. Medicare-certified since 2011, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
Reviewers raised concerns about service delivery and resource constraints. One reviewer described discontinuation of care and unfulfilled therapy commitments, suggesting the agency may face challenges in managing complex cases and delivering promised services consistently.
Types of Care at Northpoint Healthcare Services Inc.
Home Health
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Northpoint Healthcare Services Inc.
3overall · 2 ratings combined
3★ on Google (2)
Medicare Quality of Care
Northpoint Healthcare Services Inc. is a Medicare-certified home health agency (certified since 2011). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
- Would definitely recommend the agency96%US 79%
- Rated their overall care 9 or 10 out of 1074%US 85%
- Care was given in a professional way78%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety92%US 82%
16 completed patient surveys, 15% response rate.
Hospital outcomes
- Discharged to the community59%US 80%Worse than
- Preventable hospital visits during care (lower is better)11%US 11%Same as
How patients did
- Care started within 2 days of referral98%US 94%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
Service area
Northpoint Healthcare Services Inc. reports serving 46 ZIP codes, including Houston, Conroe, Spring, Cypress, Humble, Katy, Magnolia, Sugar Land, Tomball, New Caney and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 747639. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Northpoint Healthcare Services Inc. offer?
Northpoint Healthcare Services Inc. offers Home Health.
Where is Northpoint Healthcare Services Inc. located?
Northpoint Healthcare Services Inc. is located at 215 S Poplar St in Tomball, Texas.
What do families say about Northpoint Healthcare Services Inc.?
Northpoint Healthcare Services Inc. carries a 3.0 out of 5 rating from 2 Google reviews. There is very little review information available for Northpoint Healthcare Services Inc., a home health and hospice provider in Tomball, Texas. The one detailed review describes a negative experience involving a patient in critical condition who was later dropped from care and did not receive promised physical therapy. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Northpoint Healthcare Services Inc.?
Yes. Northpoint Healthcare Services Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Northpoint Healthcare Services Inc.?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Northpoint Healthcare Services Inc.?
Submit the Request Information form on this page, or contact Northpoint Healthcare Services Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Northpoint Healthcare Services Inc.? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Tomball.
Everwood Reserve
Tomball, Texas0.8 mi
5(1)
Assisted Living
FirstLight Home Care of The Woodlands
Tomball, Texas1 mi
4.8(33)
Home care · no referral needed
Tomball Retirement Center
Tomball, Texas1.4 mi
4.8(35)
Assisted LivingIndependent Living
The Heights of Tomball
Tomball, Texas1.4 mi
4.4(243)
Skilled Nursing / Long Term Care
Village Green Memory Care Community Tomball
Tomball, Texas1.4 mi
4.4(34)
Memory Care
Southern Knights Senior Living Community
Tomball, Texas1.4 mi
4.4(24)
Assisted LivingMemory Care