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Northern Arizona Home Health

1501 South Yale Street, Suite 101

3.7(3 ratings)· Flagstaff average: 4.2

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Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1984
Medicare certification history
Medicare-certified home health agency since 1984
Ownership structure
Privately owned, independently operated agency
Medicare quality score
Rated 3.0 out of 5 stars by Medicare
Clinical services offered
Includes skilled nursing, PT, OT, medical social services

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most feedback for Northern Arizona Home Health is positive, with reviewers praising the compassion, professionalism and clear communication of the care team, account executives and social workers. Google reviews are limited in number (3.7 average from just three reviews), and one review describes a serious fall and safety concern, though it names a different facility and appears to describe a skilled nursing stay rather than this home health agency's services.

What reviewers praise

  • Reviewers describe compassionate, client-centered care
  • Praised for strong communication and collaboration with families
  • Team includes account executives and dedicated social workers
  • Longstanding Medicare-certified provider in the Flagstaff area

What reviewers flag

  • No published pricing information for services
  • Very few online reviews (only 3) to gauge consistency

AI-generated from reviews and community data.

Northern Arizona Home Health is a home health agency serving Flagstaff, Arizona offering Home Health. Families rate it 3.7 out of 5 across 3 reviews.

About Northern Arizona Home Health

Northern Arizona Home Health is a Medicare-certified home health agency serving Flagstaff, AZ and has been Medicare certified since 1984. Services offered in the home include skilled nursing, physical therapy, occupational therapy and medical social services. The agency is privately owned.

Medicare rates the quality of patient care at Northern Arizona Home Health 3.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Northern Arizona Home Health

Home Health

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Reviews of Northern Arizona Home Health

3.7overall · 3 ratings combined

3.7★ on Google (3)

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Elizabeth Vitti

May 2026

via Google ↗ · Report

As someone who works in the healthcare field, I truly value organizations that lead with compassion, professionalism, and a genuine commitment to patient care. My experience working with Northern Arizona Home Health has been incredibly positive, and I have sincerely appreciated the personalized service their team provides. The account executive, executive director, and social workers consistently demonstrate kindness, consideration, and a true passion for doing what is best for each client and their families. Their communication, collaboration, and attention to individual needs make a meaningful difference in the level of care they provide. It has been a pleasure partnering with this organization, and I have learned a great deal from each member of their team. Their dedication to quality care and strong professional relationships is evident in everything they do. I highly recommend Northern Arizona Home Health to anyone seeking compassionate, client-centered care and a team that genuinely goes above and beyond.

Mel Begay

Apr 2025

via Google ↗ · Report

I’m so disappointed with this facility, my mother was transferred to Haven Health from FMC for skilled nursing care for Physical Therapy for a few weeks. Within less than 24 hours of leaving my mother in their care she fell and broke her arm. My mother said she tried pressing her call button on her bed bcuz she needed to use the restroom but “NO ONE” came to assist her, so she attempted to get out of bed to get to her bedside commode, not to mention she was a fall risk patient who had a fractured hip, sadly no one cared to assist her. Their beds are outdated, with no side rails for fall risk patients. So I wouldn’t recommend this facility for your loved one if u are looking for skilled care, there is no skilled care here. Not to mention we left snacks for my mother as well, when we went to pickup her personal belongings we found that her snacks were gone. Staff weren’t friendly, or welcoming either, maybe bcuz we were natives. But we are in the process of a lawsuit against this facility.

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By submitting, you're okay with us and Northern Arizona Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Northern Arizona Home Health is a Medicare-certified home health agency (certified since 1984). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Medical social services

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency84%US 79%
  • Rated their overall care 9 or 10 out of 1085%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well89%US 86%
  • The team discussed medicines, pain and home safety83%US 82%

92 completed patient surveys, 27% response rate.

Hospital outcomes

  • Discharged to the community86%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)12%US 11%Same as

How patients did

  • Care started within 2 days of referral93%US 94%
  • Patients got better at walking or moving around83%US 83%
  • Patients got better at getting in and out of bed86%US 83%
  • Patients got better at bathing88%US 86%
  • Patients' breathing improved91%US 85%
  • Patients got better at taking medications correctly80%US 81%
  • Patients who had a fall with major injury (lower is better)4%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations58%US 61%

Service area

Northern Arizona Home Health reports serving 7 ZIP codes, including Flagstaff, Bellemont, Munds Park, Parks, Williams. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037047. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Northern Arizona Home Health offer?

Northern Arizona Home Health offers Home Health.

Where is Northern Arizona Home Health located?

Northern Arizona Home Health is located at 1501 South Yale Street, Suite 101 in Flagstaff, Arizona.

What do families say about Northern Arizona Home Health?

Northern Arizona Home Health carries a 3.7 out of 5 rating from 3 Google reviews. Most feedback for Northern Arizona Home Health is positive, with reviewers praising the compassion, professionalism and clear communication of the care team, account executives and social workers. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Northern Arizona Home Health?

Yes. Northern Arizona Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Northern Arizona Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Northern Arizona Home Health?

Submit the Request Information form on this page, or contact Northern Arizona Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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