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Reviews for Aspire Transitional Care are sharply divided: some families praise the rehab team and nursing staff for attentive, effective care during recovery, while others report serious safety and communication failures. The community's 3.5-star rating reflects this split between highly positive and highly negative experiences.
AI-generated from reviews and community data.
Aspire Transitional Care is a senior living community in Flagstaff, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 26 reviews.
Aspire Transitional Care is a transitional and skilled nursing community in Flagstaff, Arizona, offering individualized service in a boutique environment designed to support the healing journey.
The community is part of a portfolio that includes The Peaks Health & Rehabilitation, together providing bungalow living, independent living, assisted living, memory care, long-term care, rehabilitation, and transitional care services.
Aspire Transitional Care is managed by The Goodman Group, a Minnesota-based company with more than 60 years of experience developing and managing senior living and health care communities.
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Help Me Choose3.5overall · 26 ratings combined
3.5★ on Google (26)
Tonka Jahari
May 2026
DONT SEND YOUR FOLKS HERE!!! This place will forget about their patients and threaten you to stay. They want your insurance money. They won’t feed your family members and deny them pain meds. TAKE THEM SOMEWHERE ELSE. It’s just an act! There for rehabilitation purposes and their negligence sent them back to the hospital. EVIL PLACE!
Cleighton Bahe
Apr 2026
Aspire care has not been the greatest, nor should it have a good rating. With the proof of many family members come in and out, my family being cared for in this “here we care about our health and patients facility” there has not been a change in how they feel and how they are being taken care of. The nurses and staff here are tremendously rude, aggressive, and seem to care more about lying about Doctors order and more. With the situation my family member is going through, this care place has nowhere accountability for their actions. They simply just let you know, “Well if you don’t want to be here, you can leave” “If you don’t want to stay here, you’re more than welcome to leave”. They obviously don’t prioritize their patients needs. Also, to the company, Please take note that your nurses should not be gossiping behind doors, about one’s way of saying and actions with their patients. Patients and the people you care for have the right to maintain what they want and what they need. If they say they’re uncomfortable, get your job done and consider fixing the issue professionally. Lastly, it’s TOTALLY UP TO THE PATIENTS! These staff have to understand the difference between refusal and not being comfortable. also, I know it isn’t right when a person is working with their parents, in this specific field. It’s not a place to just look forward to the paycheck, this place messed with many peoples’ families. Save your family members by never considering placing your loved ones here.
Sara B
Sep 2024
I have no idea why Aspire’s rating is so low. They are absolutely fabulous and I give them so much credit in my grandma’s recovery. When my 92 year old grandma fell and broke her hip and hand, I checked online reviews to decide on a skilled nursing facility. I saw that the Haven of Camp Verde was rated the most highly, so I almost took her there, until I visited it first. I’m so glad I decided to go with Aspire instead. Aspire is a newer construction, the rooms are comfortable, and from the beginning, the staff really impressed me. Shannon was so responsive in coordinating her transition to Aspire, and came herself to move grandma from Verde Valley Hospital to Aspire. The nursing staff is awesome, and they were so attentive in regularly checking in on grandma, making sure she had all her needs met, monitoring any medical issues that came up. Sydney, Preston, and Abbey are rockstar nurses and always chatted with grandma and gave her words of encouragement as well as looking after her medical needs. Bryan, the supervising NP, kept a close eye on grandma and would give me regular updates on her condition. The PT and OT staff were also fantastic, Beau is fantastic at finding the perfect PT for grandma to work around her injuries, grandma loves Kyla and Laura, and Allison is an awesome OT! Overall the full time OT and PT staff are great at pushing grandma to get her back to baseline while also respecting the limitations of her injuries and age. Honestly the most difficult part of this whole experience was dealing with grandma’s health insurance who kept trying to discharge her prematurely, and fighting to keep her covered while she got the care she needed. In this, Maggie Brinkley was an absolute rockstar. She is the director of social services there, and is the one who advocates on behalf of patients. She was so helpful in answering all my questions, providing supporting documentation, following up with the insurance and appeal process and keeping me updated, an taking up the fight like she was fighting for her own family. I will always be forever grateful to her, without her help grandma would not have had the time she needed to progress to the level she is now. Keith Dorris, the executive director, was very helpful and advocated for grandma as well. Her doctor there, Dr. Balouch, wrote a letter strongly urging the medical need for grandma to remain at Aspire, and Bryan, the NP, took the time to write a letter stating the same, which helped us to win our appeal with her insurance. We had one negative experience with a temp OT, but that was an anomaly. The regular staff consistently demonstrate genuine care and dedication. If you’re looking for somewhere to send your loved one, send them to Aspire.
Louis Stathakis
Jan 2024
Aspire is a first class facility The nurses and assistants are kind, caring and competent. They have a rehab gym onsite with an army of therapists. My 86 year old father was there for over 1 month and was well cared for. I felt the place was well run and Maggie in social services was very helpful with regards to insurance and transitioning my dad to go home. The building is beautiful, new and in an idyllic setting. Thank you Aspire.
SMY YMS
Jun 2023
Don’t send your loved ones here. My 80 year old grandma was found on the floor in the bathroom and was taken to the emergency room due to a fall that happened while she was in their care. Who knows how long she was laying there. She came here to recover from a stroke she had a couple weeks ago. They are obviously not taking proper care of the patients here after reading previous reviews. After my grandmother had scans done at the ER, Aspire refused to have my grandma back as a patient and left her in the care of Flagstaff medical center. They said they are unable to provide care for her even though they were well informed of her medical history before she was taken as a patient. Not only did this ruin her progress but it has also set her back. My aunt was in contact with Keith, the executive director. “The safety and well-being of our patients and team members is our top priority. Please reach out to me directly so that I may address your concerns more effectively. Sincerely, Keith, Executive Director” A response is unnecessary unless you have genuine concern for this situation Keith
4 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Conduct risk assessment and an All-Hazards approach.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Develop Emergency Preparedness policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Address subsistence needs for staff and patients.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Establish procedures for tracking staff and patients during an emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Establish policies and procedures for medical documentation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Implement emergency and standby power systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Provide a means of sharing information on occupancy/needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Address patient/client population and determine types of services needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Include a process for Emergency Preparedness collaboration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Develop a communication plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Establish methods for sharing information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Provide family notifications of emergency plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Aspire Transitional Care offers Skilled Nursing / Long Term Care.
Aspire Transitional Care is located at 1521 North Pine Cliff Drive in Flagstaff, Arizona.
Reviews for Aspire Transitional Care are sharply divided: some families praise the rehab team and nursing staff for attentive, effective care during recovery, while others report serious safety and communication failures. The community's 3.5-star rating reflects this split between highly positive and highly negative experiences.
Aspire Transitional Care had 4 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Aspire Transitional Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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