3015 Enterprise Drive
3(69 ratings)· Wilmington average: 4.2
CMS Care Compare
Reviews for North Chase are sharply divided, with families praising strong physical therapy and nursing staff in some stays while others describe serious lapses in basic care and communication. Complaints include slow response to call buttons, missing belongings, and a billing dispute over insurance coverage. Overall Google rating sits at 3 out of 5 from 69 reviews.
AI-generated from reviews and community data.
North Chase Rehabilitation and Nursing Center is a senior living community in Wilmington, North Carolina offering Skilled Nursing / Long Term Care. Families rate it 3.0 out of 5 across 69 reviews.
North Chase Rehabilitation and Nursing Center is a skilled nursing / long term care community in Wilmington, North Carolina. The community is licensed for up to 140 residents.
Families rate North Chase Rehabilitation and Nursing Center 3 out of 5 based on 68 Google reviews.
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Help Me Choose3overall · 69 ratings combined
3★ on Google (69)
Dottie Smith
May 2026
Jessica has done a fantastic job getting me to independent status. Her therapeutic help is accomplished with humor and patience. She is just the best therapist! Joe the nurse has a great sense of humor and is highly skilled. Thanks to both Jessica and Joe for their kind assistance.
Aleshia Howell
Feb 2026
I left there very sick Thankfully my boyfriend slept in an demanded they get me help. I was so sick I ended up falling into a deep sleep for 3 months. I will say there were a few aids that were good. The physical therapy team fought for me as well. Once I ended up in the hospital and my family went to retrieve my things,many were missing. My brand new wheelchair,my laptop and some other important things that are irreplaceable. They gave my son a wheelchair that was literally falling apart. Thankfully I'm in a wonderful facility now. One that I can call home. If you are considering placing your family member at Northchase...DON'T DO IT!!!!!
Jennifer Pirsch
Jan 2026
Karen, the social worker is really helpful and went above and beyond and Gerry, the PT therapist was amazing...Otherwise, RUN!! I was illegally billed for coinsurance that didnt exist. Make sure to research your benefits and be proactive. I did more work than the financial office when it came to contacting insurance and understanding my coverage and my financial responsibility. They collected $1519.00 from me, and wanted that payment weekly. I pulled up my plans benefits for Skilled Nursing Facility and it stated unlimited days were covered with no copay or coinsurance. I showed the financial office and the woman said that it was a Medicare Advantage Plan and that payment was required weekly or I would be discharged. I made the first payment and then decided to call member services. Turns out what they did was illegal. I addressed this with the financial manager and they apologized and contacted the main headquarters to issue a refund to me. Apparently, they are not verifying patient insurance. They assumed that I had the standard Medicare Advantage through UHC, but mine was a retirement benefit plan through Verizon, so my coverage for Skilled Nursing Facility differed from the more common UHC Medicare Advantage Plan. They called me five times to make that $1519.00 payment when one call to insurance would have clarified my financial responsibility. They are contracted with Medicare as well as the Medicare Advantage plans( which means in network) and collecting money outside of patients annual deductible, copay, coinsurance or non covered services is ILLEGAL. A complaint to Medicare or the State Insurance Department may result in an investigation and/or fines for the nursing home.....
Lorie Smith
Dec 2025
My husband was at Northchase for rehab after foot surgery. I cannot say enough good things about this place! The facility was very clean and did not have an unpleasant odor like many skilled nursing facilities I have visited. He was taken care of extremely well and every time I visited, no matter who the staff member was, they were extremely pleasant and genuinely seemed happy to be doing what they do. They took care of his wound and the physical therapist and the nurses were wonderful and took care of his therapy needs and diabetes and made sure his sugar was right. Their social worker is great, too! Every time I called him, he had great things to say about every staff member that cared for him. He even liked the food!! I can't say enough good things about this place! Thank you to everyone, who works there and cared for him!
Laura Shirley
Dec 2025
My mom was left in a wheelchair for hours today as she could not get anyone to come to help her get in bed when she tried many times by pressing the call button. Luckily i had bought her a cell phone and she was able to call me so that I could call and get her help. My mom has been here for a few weeks for Rehabilitation after hip surgery due to a broken hip. I have yet to hear from anyone regarding her progress, plans for release etc... her first night there was all but a welcoming experience. I had to introduce myself to the staff..they were not even slightly friendly. I asked the nurse for water for my mom and she snapped at me. Your moms first night in a facility you expect alittle compassion. What I got was that we were a bother. The only call I've received is from the activities director asking me what my mom is interested in...not sure why she bothered calling bc mom has yet to be taken do any activities. They just put a calendar on the wall that list activities and my mom cant even read. I called the admissions lady the day after mom was admitted and left a voicemail because I wanted to know options for getting her elsewhere. She never returned my call. I would highly not recommend this place.
5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 24, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 24, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 24, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 24, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 24, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
North Chase Rehabilitation and Nursing Center offers Skilled Nursing / Long Term Care.
North Chase Rehabilitation and Nursing Center is located at 3015 Enterprise Drive in Wilmington, North Carolina.
Reviews for North Chase are sharply divided, with families praising strong physical therapy and nursing staff in some stays while others describe serious lapses in basic care and communication. Complaints include slow response to call buttons, missing belongings, and a billing dispute over insurance coverage. Overall Google rating sits at 3 out of 5 from 69 reviews.
North Chase Rehabilitation and Nursing Center had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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